[6.0] crm-helpdesk: opening helpdesk must not show closed cases

[Ferdinand]

default settings for opening helpdesk also shows closed cases - IMHO not very useful

IMHO especially for small companies the default should be
"unclosed" or
"unclosed last 7 days"

remarks
* today is problematic because especially on Mondays the user would miss incoming requests of the weekend, same is true for incoming request of the past day after the leave of the user.
* the attached module adds buttons for
** Draft
** Open
** Unclosed
** Due during next 7 days - for preparing work

before I continue developping these features in a module I'd like to ask if OpenERP is interested in incorporating these into the main.

[Amit Parik (amit-parik)]

Hello Dr Ferdinand,

This is not a bug it's a feature, So we will consider it to future road-maps.

Thanks.