[6.0] crm_helpdesk - missing filters "unclosed" , "next actions"

[Ferdinand]

for fast navigation the following buttons /filters should become standard
* show only unclosed cases
* show cases "next action date" today + 7 days

see patch
please change button "unclosed" - should be default pressed (who wants to see closed cases in day2day work?)

(please advice me to were to find all available buttons)

[Ferdinand (office-chricar)]

better icon

[Amit Parik (amit-parik)]

Hello DR Ferdinand,

You can easily make your custom filter at your side.
Sorry, we can not improve this.

Thanks.

[Ferdinand (office-chricar)]

IMHO this is a regression
in V5 we had menu entries for
"Open Cases"
"My Open Cases"
which do not exist any more.

[Aline (OpenERP) (apr-tinyerp)]

Actually, the current button filters generally on unclosed records (don't see any closed or cancelled cases). And in crm cases, list are ordered on next action date and priority.

[Ferdinand (office-chricar)]

these standard filters do not filter "unclosed records"

                    <filter icon="terp-go-today" string="Today"
                        separator="1"
                        domain="[('date::date','=',time.strftime('%%Y-%%m-%%d'))]"
                        help="Todays's Helpdesk Requests"
                        />
                    <filter icon="terp-go-week"
                        string="7 Days" separator="1"
                        help="Helpdesk requests during last 7 days"
                        domain="[('date','&lt;', time.strftime('%%Y-%%m-%%d')), ('date','&gt;=',(datetime.date.today()-datetime.timedelta(days=7)).strftime('%%Y-%%m-%%d'))]"
                        />

in day2day life we need to quickly see all open cases and what's coming up