crm cases: inconsistency between phone calls and default views

[Xavier ALT]

When a create a phone calls, set some description, and try to open the case with default views the preceding description doesn't appear anywhere.

Steps to reproduce the problem:
1. Create a phone calls
  => CRM & SRM > Phone Calls > Inbound > New Incoming Call
  => Fill the field under the "Description" separator

2. Open the case with the default view
  => CRM & SRM > Reporting > All Cases > All Cases
  => Go to the form view.

Phone calls view is using field "note" for description, not the "description" one.
And default view doesn't contain "note" field.

It is perturbing for the user, because if you're using the CRM Dashboard, you will see phone calls cases, but you won't be able to see the call description (as from the dashboard, it's using the default view).

[Husen Daudi (husendaudi)]

This is not a bug please create blueprint.

[Stephane Wirtel (OpenERP) (stephane-openerp)]

Why a blueprint ?

[Fabien (Open ERP) (fp-tinyerp)]

The note field should be completly removed and replaced by 'description' field. We don' need 2 textarea. On all CRM views.

[sanddevil (grangeosands)]

Why is this not considered a bug? This shortcoming effectively renders the CRM Phone call facility useless. If you cannot see the description of the phone call in the partner's history, then it serves absolutely no purpose. It is little use knowing there was a phone call if the description of what was said / agreed is missing.

[Jay Vora (Serpent Consulting Services) (jayvora)]

Thank you for reporting.
It has been fixed by revision 2232.6.21 hda@hda-20090417140141-93p3du0qt4q5j9mu.

Thanks.