check out loops back to view cart and does not create order

[jay]

Customer selected products and went to check out, entered cc info using authorize.net and looped back to view shopping cart. No order was created and no money was charged to there cc.
Another customer selected products and went to check out, selected paypal and the money was removed from their paypal account, but no order was created.
I have tested both functions from my computer and they work. The only variable that I see is these customers are out of state and the payment systems are not in Test Mode.

This is part of an email I received from a customer ----- I was trying to use the checkout function and I'm getting stuck at the credit card form and am unable to finish "paying for it". After I enter my credit info it takes me back to the view cart screen and never completes the transaction.

This illustrates what is happening with authorize.net.

This is critical as the site is live.

Any help would be appreciated.

Thanks
Jay

[jay (jay-hjmsoftware)]

further testing has reviled that if only one item is in the cart it works fine, if multiple items are in the cart, that is when it loops.
Jay

[jay (jay-hjmsoftware)]

this is what I found and did to get the cart working for now:
in templates/content/checkout_single_confirm_tpl.php at line 110 there is a stock check, if more than one item is in the cart it fails the stock check and loops, if you commit this out it works.

    // Out of Stock
 // if ( (STOCK_ALLOW_CHECKOUT != 'true') && ($any_out_of_stock == true) ) {
 // echo "redirect_page||" .FILENAME_SHOPPING_CART;
 // exit;
  // }

hope this helps

[Rameshranagn (ramesh-rangan)]

Hi,

This is not an issue. We are using the setting ‘Allow Checkout’ to redirect the customers when they purchase the products which are in insufficient stock.

You can turn on/off this setting (Allow Checkout) through ‘Admin > Products > Advanced > Stock’.

No need to remove the code. There may be one or two quantity in stock, so it has worked to you for low quantity and redirected to cart page for multiple quantities.

Hope this helps you.

With Thanks,
Ramesh.P