gnome-shell crash when executing keys/media-control checkbox test job

[Andy Chi]

[Summary]
User will be logged out to landing page automatically when performing the Media Control hotkey case.

[Steps to reproduce]
1. Boot into OS
2. Run "checkbox-cli com.canonical.certification::keys/media-control"
3. Press the "play & pause" hotkey (next to the microphone mute key)
4. Press left arrow button to move the focus to the "skip" button and then press enter

Description: Ubuntu 22.04 LTS
Release: 22.04
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu82
Architecture: amd64
CasperMD5json: {
CurrentDesktop: ubuntu:GNOME
DisplayManager: gdm3
DistributionChannelDescriptor:
 # This is the distribution channel descriptor for the OEM CDs
 # For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor
 canonical-oem-somerville-jammy-amd64-20220425-25+jellyfish-tentacool+X17
DistroRelease: Ubuntu 22.04
InstallationDate: Installed on 2022-05-16 (4 days ago)
InstallationMedia: Ubuntu 22.04 LTS "Jammy Jellyfish" - somerville-jammy-amd64-20220425-25
Package: gnome-shell 42.0-2ubuntu1
PackageArchitecture: amd64
ProcVersionSignature: Ubuntu 5.15.0-9027.28+exp.26-generic 5.15.35
RelatedPackageVersions: mutter-common 42.0-3ubuntu2
Tags: wayland-session jammy
Uname: Linux 5.15.0-9027-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True

[Andy Chi (andch)]

apport information

[Andy Chi (andch)]

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[Andy Chi (andch)]

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[Andy Chi (andch)]

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[Andy Chi (andch)]

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[Andy Chi (andch)]

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[Daniel van Vugt (vanvugt)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. It sounds like some part of the system has crashed. To help us find the cause of the crash please follow these steps:

1. Look in /var/crash for crash files and if found run:
    ubuntu-bug YOURFILE.crash
Then tell us the ID of the newly-created bug.

2. If step 1 failed then look at https://errors.ubuntu.com/user/ID where ID is the content of file /var/lib/whoopsie/whoopsie-id on the machine. Do you find any links to recent problems on that page? If so then please send the links to us.

3. If step 2 also failed then apply the workaround from bug 994921, reboot, reproduce the crash, and retry step 1.

Please take care to avoid attaching .crash files to bugs as we are unable to process them as file attachments. It would also be a security risk for yourself.

[Andy Chi (andch)]

Hi @vanvugt,
Another bug is here Bug# 1974293
Thanks!

[Daniel van Vugt (vanvugt)]

By "another" do you mean that is this bug, or unrelated to this bug?

[Daniel van Vugt (vanvugt)]

Oh it has the same steps to reproduce so I'll move this one to bug 1974293.