Agent is unable to get monitor serial number

Bug #1635621 reported by Krzysztof Stefan on 2016-10-21
This bug affects 1 person
Affects Status Importance Assigned to Milestone
OCS Inventory: Windows Agent

Bug Description

In our enviroment agent fails to get serial numbers from d-sub connected monitors.
In log I see:

SetupAPI Connect: Trying to connect to SetupAPI on device <Localhost>...OK.
SetupAPI: Enumerating DISPLAY devices...
 EDID : Monitor DEL.F049.4A39394C (33/2013), Serial <82K5X38DJ99L>
 EDID : Monitor DEL.A07D.304B4E55 (37/2011), Serial <TTMDG1950KNU>
 EDID : Monitor , Serial <>
SetupAPI: Enumerates DISPLAY devices finished (3 objects)...
SetupAPI: Enumerating MONITOR devices...
 SetupAPI: SetupDiGetClassDevs MONITOR failed with error 6.
SetupAPI: Enumerates MONITOR devices finished (0 objects)...
SetupAPI Disconnect: Disconnected from SetupAPI.

I've also checked with edid readers and they are able to read monitor's serial number.

To post a comment you must log in.
This report contains Public information  Edit
Everyone can see this information.

Other bug subscribers