Monitor serial not being reported

[David Medina]

Hello

With some new Lenovo computers the monitor serial is not being reported by the agent (version 2.0.5). Caption field on OCS Server is "LEN D186wA" and Type is "RGB Color" but Serial Number field is empty.
I found an old bug about a similar issue (https://bugs.launchpad.net/bugs/541720) where it was told to install the manufacturer's display driver, not the generic Windows one, so I did (driver is version 1.0.0.0). Even after rebooting the machine, the Agent still doesn't report any serial number to the OCS server nor is it visible on the information generated by the agent on the computer itself.

[Didier Liroulet (dliroulet)]

Hi David,

Could you run agent using command line parameter /DEBUG=2, and paste here ocsinventory.log and sysingo.log files ?

Regards

[David Medina (david-medina)]

Hello Didier

I'm sorry for the delay. I'm pasting the contents of both requested files.

------------------------------------
ocsinventory.log

==============================================================================
Starting OCS Inventory NG Agent on Monday, October 22, 2012 16:50:59.
AGENT => Running OCS Inventory NG Agent Version 2.0.5.0
AGENT => Using OCS Inventory NG FrameWork Version 2.0.5.0
AGENT => Loading plug-in(s)
 DLL PLUGIN => Searching for Plug-in DLL(s) in folder <C:\Program Files (x86)\OCS Inventory Agent\plugins>
 DLL PLUGIN => 0 DLL Plug-in(s) succesfully loaded on 0 DLL(s) found
AGENT => Using network connection with Communication Server
 COM PROVIDER => Loading Communication Provider <C:\Program Files (x86)\OCS Inventory Agent\ComHTTP.dll>
AGENT => Using Communication Provider <OCS Inventory NG cURL Communication Provider> Version <2.0.5.0>
AGENT => Sending Prolog
 DID_CHECK => Read DeviceID <FCS_16804-2012-09-03-15-10-41> and MACs <8C:89:A5:3E:17:0088:A5:BD:00:62:0F> in file <ocsinventory.dat>
 COM SERVER => Initializing cURL library for sendRequest
 COM SERVER => Using cURL without server authentication
 COM SERVER => Disabling cURL proxy support
 COM SERVER => Enabling cURL SSL server validation support using CA Bundle <C:\ProgramData\OCS Inventory NG\Agent\cacert.pem>
 COM SERVER => Sending HTTP Post request to URL <193.1.3.217/ocsinventory>
 COM SERVER => HTTP Post response received <HTTP Status Code #200>
 COM SERVER => Cleaning cURL library
================= TRACE START ===============
<?xml version='1.0' encoding='UTF-8'?>
<REPLY>
  <SUPPORT_LOG>No support registered for your installation. Check OCS Inventory NG support packages at http://www.ocsinventory-ng.com</SUPPORT_LOG>
  <OPTION>
    <NAME>REGISTRY</NAME>
    <PARAM NAME="Procesador" REGKEY="SYSTEMControlSet002EnumACPIAuthenticAMD_-_x86_Family_15_Model_127\_0" REGTREE="2">FriendlyName</PARAM>
    <PARAM NAME="Procesador 2" REGKEY="HARDWAREDESCRIPTIONSystemCentralProcessor" REGTREE="2">ProcessorNameString</PARAM>
  </OPTION>
  <OPTION>
    <NAME>DOWNLOAD</NAME>
    <PARAM FRAG_LATENCY="10" PERIOD_LATENCY="60" TIMEOUT="30" ON="0" TYPE="CONF" CYCLE_LATENCY="60" PERIOD_LENGTH="10" />
  </OPTION>
  <RESPONSE>SEND</RESPONSE>
  <PROLOG_FREQ>1</PROLOG_FREQ>
</REPLY>

================= TRACE STOP ===============
AGENT => Prolog successfully sent
SUPPORT => No support registered for your installation. Check OCS Inventory NG support packages at http://www.ocsinventory-ng.com
ERROR *** AGENT => Failed to write Prolog Frequency <Error code 32 = El proceso no tiene acceso al archivo porque está siendo utilizado por otro proceso. >
AGENT => Inventory required
AGENT => Launching hardware and software checks
 INVENTORY => Loading Download history
 INVENTORY => Logged on user ID is <aplicaciones>
 INVENTORY => Operating System is <Microsoft Windows 7 Professional 6.1.7601 Service Pack 1>, description <>
 INVENTORY => Operating System uses 64 bits memory address width
 INVENTORY => Computer domain or workgroup is <SHAIO.COM>
 WARNING *** INVENTORY => Failed to retrieve user domain
 INVENTORY => System Manufacturer <LENOVO>, System Model <3157C2S>, System S/N <MJGMEGM>,...

[Didier Liroulet (dliroulet)]

Hi David,

Sorry for the delay...

Is any other tool able to grab from EDID your monitor serial ?

Regards

[Didier Liroulet (dliroulet)]

Any news ?

Regards

[David Medina (david-medina)]

I'm working on that. We have a critic situation now. I'll let you know as soon as I have the information. Sorry.
And thanks for staying alert.

[Didier Liroulet (dliroulet)]

Hi David

Any news ?

[Didier Liroulet (dliroulet)]

Any news on this ?

Without the requested informations, i'm not able to diagnose the problem.

Regards

[Didier Liroulet (dliroulet)]

Hi David,

Without your data, I cannot do anything.

Regards