Devices not detected by windows agent

[Miguel]

I have connected to a HP Compaq 8200 Elite two usb devices:
(a) 3M™ MicroTouch™ Display M1700SS (17") Black USB (PN: 11-91378-225)
(b) Honeywell Kit Voyager MS9520 USB (PN: MK9520-37A38)
None of them are detected by the agent but reported by the Windows 7 operating system.
Extracted the xml file and the honeywell is not detected at all, whereas the microtouch is reported separately as monitor and a generic potining device, but the 3M poting device reported by windows 7 is not included at the XML file..

[Didier Liroulet (dliroulet)]

Hello Miguel,

Could you please runs the following command ?

ocsinventory.exe /xml="path-to-your-xml-file" /debug=2

and send me resulting XML file and generated logs, especially Sysinfo.log and ocsinventory.log at the following address.

didier dot liroulet at ocsinventory-ng dot org

Regards

[Didier Liroulet (dliroulet)]

Ok Miguel,

To understand what's wrong, could you please provide a screenshot of device manager, showing missing peripherals ?

And also a screenshot of general and driver tab of eah missing device properties ?

Thanks a lot.

Regards

[Miguel (mamalonso05)]

Hi Didier,

Please find attached some pictures with information of the missing devices. If you need further details, please let me know.

Thanks a lot for your help. Best regards,
Miguel

--- El mié, 19/9/12, Didier Liroulet <email address hidden> escribió:

> De: Didier Liroulet <email address hidden>
> Asunto: [Bug 1046731] Re: Devices not detected by windows agent
> Para: <email address hidden>
> Fecha: miércoles, 19 de septiembre, 2012 18:49
> Ok Miguel,
>
> To understand what's wrong, could you please provide a
> screenshot of
> device manager, showing missing peripherals ?
>
> And also a screenshot of general and driver tab of eah
> missing device
> properties ?
>
> Thanks a lot.
>
> Regards
>
> --
> You received this bug notification because you are
> subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1046731
>
> Title:
>   Devices not detected by windows agent
>
> Status in OCS Inventory NG Agent for Windows:
>   Incomplete
>
> Bug description:
>   I have connected to a HP Compaq 8200 Elite two usb
> devices:
>   (a)  3M™ MicroTouch™ Display M1700SS (17")
> Black USB (PN: 11-91378-225)
>   (b) Honeywell Kit Voyager MS9520 USB  (PN:
> MK9520-37A38)
>   None of them are detected by the agent but reported
> by the Windows 7 operating system.
>   Extracted the xml file and the honeywell is not
> detected at all, whereas the microtouch is reported
> separately as monitor and a generic potining device, but the
> 3M poting device reported by windows 7 is not included at
> the XML file..
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ocsinventory-windows-agent/+bug/1046731/+subscriptions
>

[Didier Liroulet (dliroulet)]

OK,

Inventory of scanners (not combined with printers) are not yet supported by OCS.

Your 3M 17" display is seen by OCS, extract from XML:

  <MANUFACTURER>Unknown manufacturer code MTS</MANUFACTURER>
  <CAPTION>M170</CAPTION>
  <DESCRIPTION>MTS.3447.01010101 (37/2011)</DESCRIPTION>
  <TYPE>RGB color</TYPE>
  <SERIAL>1137CA00265</SERIAL>

And OCS also see a microsoft compatible mouse, and an USB input device (extract from XML)

- <INPUTS>
  <TYPE>Pointing</TYPE>
  <MANUFACTURER>Microsoft</MANUFACTURER>
  <CAPTION>HID-compliant mouse</CAPTION>
  <DESCRIPTION>HID-compliant mouse</DESCRIPTION>
  <INTERFACE>USB</INTERFACE>
  <POINTTYPE />
  </INPUTS>
- <INPUTS>
  <TYPE>Pointing</TYPE>
  <MANUFACTURER>(Standard system devices)</MANUFACTURER>
  <CAPTION>USB Input Device</CAPTION>
  <DESCRIPTION>USB Input Device</DESCRIPTION>
  <INTERFACE>USB</INTERFACE>
  <POINTTYPE />
  </INPUTS>

Do you have used default generic driver from Windows for these devices ? What's the result if you use drivers from 3M manufacturer ?

Regards

[Didier Liroulet (dliroulet)]

Any news on this ?

[Didier Liroulet (dliroulet)]

No answer.

So i assume bug is invalid