Bug #602087 “I am running ubuntu 10.04. Hangs up. Stopped printi...” : Bugs : NULL Project

Duane Hinnen (duanedesign) on 2010-07-06

affects:

ubuntuone-client → cups

Revision history for this message

Duane Hinnen (duanedesign) wrote on 2010-07-06:

#1

john,
This page might be of use. If not to help you solve the problem then to add more info to this report so someone else might be able to better help.
https://wiki.ubuntu.com/DebuggingPrintingProblems

thank you,
duanedesign

affects:	cups → cupsys
affects:	cupsys → cups

Revision history for this message

Mitch Towner (kermiac) wrote on 2010-07-07:

#2

This *may* be related to Bug #595650. Do you have "hplip" installed?

Please run "apport-collect 602087" (without the quotes) from a command line to upload some necessary logs to help diagnose this issue.

Thanks in advance!

affects:	cups → null
Changed in cups (Ubuntu):
status:	New → Incomplete

Revision history for this message

John D. Owens (jowens) wrote on 2010-07-14: Re: [Bug 602087] Re: I am running ubuntu 10.04. Hangs up. Stopped printing.

#3

Download full text (9.6 KiB)

Hi duanedesign,
Thanks so much for your detailed responses. I followed your instructions
as well as I am able--'newbie' as I am to all lenux and unix. I copy
results here:(I hope it's not too much trouble). Thanks,John
jowens@jowens-desktop:~$ tail -f /var/log/messages
Jul 14 11:27:32 jowens-desktop udev-configure-printer: Disabled printer
ipp://localhost:631/printers/hp-LaserJet-1320-series as the corresponding
device was unplugged or turned off
Jul 14 11:28:39 jowens-desktop kernel: [ 1794.852019] usb 3-1: new full
speed USB device using ohci_hcd and address 4
Jul 14 11:28:39 jowens-desktop kernel: [ 1795.020866] usb 3-1:
configuration #1 chosen from 1 choice
Jul 14 11:28:39 jowens-desktop kernel: [ 1795.026773] usblp0: USB
Bidirectional printer dev 4 if 0 alt 1 proto 2 vid 0x03F0 pid 0x1D17
Jul 14 11:28:41 jowens-desktop kernel: [ 1796.371124] usb 3-1: usbfs:
interface 0 claimed by usblp while 'usb' sets config #1
Jul 14 11:28:43 jowens-desktop udev-configure-printer: Re-enabled printer
ipp://localhost:631/printers/hp-LaserJet-1320-series
Jul 14 11:28:43 jowens-desktop udev-configure-printer: Re-enabled printer
ipp://localhost:631/printers/hp-LaserJet-1320-series
Jul 14 11:46:34 jowens-desktop kernel: [ 2870.065471] usb 3-1: USB
disconnect, address 4
Jul 14 11:46:34 jowens-desktop kernel: [ 2870.065702] usblp0: removed
Jul 14 11:46:34 jowens-desktop udev-configure-printer: Disabled printer
ipp://localhost:631/printers/hp-LaserJet-1320-series as the corresponding
device was unplugged or turned off
Jul 14 11:46:34 jowens-desktop udev-configure-printer: Disabled printer
ipp://localhost:631/printers/hp-LaserJet-1320-series as the corresponding
device was unplugged or turned off
Jul 14 11:47:28 jowens-desktop kernel: [ 2923.400021] usb 3-1: new full
speed USB device using ohci_hcd and address 5
Jul 14 11:47:28 jowens-desktop kernel: [ 2923.569824] usb 3-1:
configuration #1 chosen from 1 choice
Jul 14 11:47:28 jowens-desktop kernel: [ 2923.575237] usblp0: USB
Bidirectional printer dev 5 if 0 alt 1 proto 2 vid 0x03F0 pid 0x1D17
Jul 14 11:47:29 jowens-desktop kernel: [ 2924.923127] usb 3-1: usbfs:
interface 0 claimed by usblp while 'usb' sets config #1
Jul 14 11:47:31 jowens-desktop udev-configure-printer: Re-enabled printer
ipp://localhost:631/printers/hp-LaserJet-1320-series
^C
jowens@jowens-desktop:~$ lsusb
Bus 006 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 003 Device 005: ID 03f0:1d17 Hewlett-Packard LaserJet 1320
Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
jowens@jowens-desktop:~$ ls -l /dev/usb/lp* /dev/bus/*/*
crw-rw---- 1 root lp 180, 0 2010-07-14 11:47 /dev/usb/lp0

/dev/bus/usb/001:
total 0
crw-rw-r-- 1 root root 189, 0 2010-07-14 10:58 001

/dev/bus/usb/002:
total 0
crw-rw-r-- 1 root root 189, 128 2010-07-14 10:58 001

/dev/bus/usb/003:
total 0
crw-rw-r-- 1 root root 189, 256 2010-07-14 10:58 001
crw-rw-r--+ 1 root lp 189, 260 2010-07-14 11:49 005

/...

Hi duanedesign,
Thanks so much for your detailed responses. I followed your instructions
as well as I am able--'newbie' as I am to all lenux and unix. I copy
results here:(I hope it's not too much trouble). Thanks,John
jowens@jowens-desktop:~$ tail -f /var/log/messages
Jul 14 11:27:32 jowens-desktop udev-configure-printer: Disabled printer
ipp://localhost:631/printers/hp-LaserJet-1320-series as the corresponding
device was unplugged or turned off
Jul 14 11:28:39 jowens-desktop kernel: [ 1794.852019] usb 3-1: new full
speed USB device using ohci_hcd and address 4
Jul 14 11:28:39 jowens-desktop kernel: [ 1795.020866] usb 3-1:
configuration #1 chosen from 1 choice
Jul 14 11:28:39 jowens-desktop kernel: [ 1795.026773] usblp0: USB
Bidirectional printer dev 4 if 0 alt 1 proto 2 vid 0x03F0 pid 0x1D17
Jul 14 11:28:41 jowens-desktop kernel: [ 1796.371124] usb 3-1: usbfs:
interface 0 claimed by usblp while 'usb' sets config #1
Jul 14 11:28:43 jowens-desktop udev-configure-printer: Re-enabled printer
ipp://localhost:631/printers/hp-LaserJet-1320-series
Jul 14 11:28:43 jowens-desktop udev-configure-printer: Re-enabled printer
ipp://localhost:631/printers/hp-LaserJet-1320-series
Jul 14 11:46:34 jowens-desktop kernel: [ 2870.065471] usb 3-1: USB
disconnect, address 4
Jul 14 11:46:34 jowens-desktop kernel: [ 2870.065702] usblp0: removed
Jul 14 11:46:34 jowens-desktop udev-configure-printer: Disabled printer
ipp://localhost:631/printers/hp-LaserJet-1320-series as the corresponding
device was unplugged or turned off
Jul 14 11:46:34 jowens-desktop udev-configure-printer: Disabled printer
ipp://localhost:631/printers/hp-LaserJet-1320-series as the corresponding
device was unplugged or turned off
Jul 14 11:47:28 jowens-desktop kernel: [ 2923.400021] usb 3-1: new full
speed USB device using ohci_hcd and address 5
Jul 14 11:47:28 jowens-desktop kernel: [ 2923.569824] usb 3-1:
configuration #1 chosen from 1 choice
Jul 14 11:47:28 jowens-desktop kernel: [ 2923.575237] usblp0: USB
Bidirectional printer dev 5 if 0 alt 1 proto 2 vid 0x03F0 pid 0x1D17
Jul 14 11:47:29 jowens-desktop kernel: [ 2924.923127] usb 3-1: usbfs:
interface 0 claimed by usblp while 'usb' sets config #1
Jul 14 11:47:31 jowens-desktop udev-configure-printer: Re-enabled printer
ipp://localhost:631/printers/hp-LaserJet-1320-series
^C
jowens@jowens-desktop:~$ lsusb
Bus 006 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 003 Device 005: ID 03f0:1d17 Hewlett-Packard LaserJet 1320
Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
jowens@jowens-desktop:~$ ls -l /dev/usb/lp* /dev/bus/*/*
crw-rw---- 1 root lp   180, 0 2010-07-14 11:47 /dev/usb/lp0

/dev/bus/usb/001:
total 0
crw-rw-r-- 1 root root 189, 0 2010-07-14 10:58 001

/dev/bus/usb/002:
total 0
crw-rw-r-- 1 root root 189, 128 2010-07-14 10:58 001

/dev/bus/usb/003:
total 0
crw-rw-r--  1 root root 189, 256 2010-07-14 10:58 001
crw-rw-r--+ 1 root lp   189, 260 2010-07-14 11:49 005

/dev/bus/usb/004:
total 0
crw-rw-r-- 1 root root 189, 384 2010-07-14 10:58 001

/dev/bus/usb/005:
total 0
crw-rw-r-- 1 root root 189, 512 2010-07-14 10:58 001

/dev/bus/usb/006:
total 0
crw-rw-r-- 1 root root 189, 640 2010-07-14 10:58 001
jowens@jowens-desktop:~$ sudo usb_orubterud /dev/usb/lp0
[sudo] password for jowens:
sudo: usb_orubterud: command not found
jowens@jowens-desktop:~$ sudo usb_printerid /dev/usb/lp0
GET_DEVICE_ID string:
MFG:Hewlett-Packard;CMD:PJL,MLC,BIDI-ECP,PCL,POSTSCRIPT,PCLXL;MDL:hp
LaserJet 1320 series;CLS:PRINTER;DES:Hewlett-Packard LaserJet 1320
series;MEM:9MB;COMMENT:RES=1200x1;
jowens@jowens-desktop:~$ sudo usb_printerid /dev/usb/lpl
Error: No such file or directory: can't open '/dev/usb/lpl'
jowens@jowens-desktop:~$ sudo usb_printerid /dev/usb/lp1
Error: No such file or directory: can't open '/dev/usb/lp1'
jowens@jowens-desktop:~$ hp-info -i

HP Linux Imaging and Printing System (ver. 3.10.2)
Device Information Utility ver. 5.2

Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Using device: hp:/usb/hp_LaserJet_1320_series?serial=00CNL1H00101

HP Linux Imaging and Printing System (ver. 3.10.2)
System Tray Status Service ver. 2.0

Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

warning: Qt/PyQt 4 initialization failed.
error: hp-systray requires Qt4 GUI and DBus support. Exiting.
warning: Unable to connect to dbus. Is hp-systray running?

hp:/usb/hp_LaserJet_1320_series?serial=00CNL1H00101

error: Device busy: hp:/usb/hp_LaserJet_1320_series?serial=00CNL1H00101
error: Error opening device (Device not found).
Device Parameters (dynamic data):
  Parameter                     Value(s)
  ---------------------------- 
----------------------------------------------------------
  back-end                      hp
  cups-printers                 ['hp-LaserJet-1320-series']
  cups-uri                     
hp:/usb/hp_LaserJet_1320_series?serial=00CNL1H00101
  dev-file
  device-state                  -1
  device-uri                   
hp:/usb/hp_LaserJet_1320_series?serial=00CNL1H00101
  deviceid
  error-state                   101
  host
  is-hp                         True
  panel                         0
  panel-line1
  panel-line2
  port                          1
  serial                        00CNL1H00101
  status-code                   5002
  status-desc

Model Parameters (static data):
  Parameter                     Value(s)
  ---------------------------- 
----------------------------------------------------------
  align-type                    0
  clean-type                    0
  color-cal-type                0
  copy-type                     0
  embedded-server-type          1
  fax-type                      0
  fw-download                   False
  icon                          hp_LaserJet_1200.png
  io-mfp-mode                   6
  io-mode                       1
  io-support                    6
  job-storage                   0
  linefeed-cal-type             0
  model                         hp_LaserJet_1320_series
  model-ui                      HP LaserJet 1320 Series
  model1                        HP LaserJet 1320 Series Printer
  monitor-type                  0
  panel-check-type              1
  pcard-type                    0
  plugin                        0
  plugin-reason                 0
  power-settings                0
  pq-diag-type                  0
  r-type                        0
  r0-agent1-kind                4
  r0-agent1-sku                 Q5949A/Q5949X
  r0-agent1-type                1
  scan-style                    0
  scan-type                     0
  status-battery-check          0
  status-dynamic-counters       0
  status-type                   3
  support-released              True
  support-subtype               14852
  support-type                  2
  support-ver                   0.9.5
  tech-class                    ['LJMono', 'Postscript']
  tech-subclass                 ['Normal']
  tech-type                     3
  usb-pid                       7447
  usb-vid                       1008
  wifi-config                   0

Done.
jowens@jowens-desktop:~$ lpinfo -v
direct scsi
network http
network ipp
network lpd
network beh
network smb
network socket
direct usb://HP/LaserJet%201320%20series
direct hp:/usb/hp_LaserJet_1320_series?serial=00CNL1H00101
direct hpfax
network
dnssd://Adobe%20PDF%209.0%20%40%20John%20Owens%E2%80%99s%20MacBook%20Pro._ipp._tcp.local/cups
network
dnssd://HP%20LaserJet%201012%20%40%20John%20Owens%E2%80%99s%20MacBook%20Pro._ipp._tcp.local/cups
network
dnssd://HP%20PSC%202350%20series%20%40%20John%20Owens%E2%80%99s%20MacBook%20Pro._ipp._tcp.local/cups
jowens@jowens-desktop:~$ tail -f /var/log/message

ohn,
> This page might be of use. If not to help you solve the problem then to
> add more info to this report so someone else might be able to better help.
> https://wiki.ubuntu.com/DebuggingPrintingProblems
>
> thank you,
> duanedesign
>
> ** Project changed: cups => cupsys
>
> ** Project changed: cupsys => cups
>
> --
> I am running ubuntu 10.04. Hangs up. Stopped printing.
> https://bugs.launchpad.net/bugs/602087
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in CUPS - Common Unix Printing System: New
>
> Bug description:
> Ubuntu 8 printed ok using hp laser jet 1320. ubuntu 10.04 printed ok for a
> while but stopped. I ran ubuntu 8 it prints, I reboot Ubuntu 10.04 will
> not print. I would pay for telephone support, please advise.
> 10.04 hangs up now and then...nothing works...have to power down with
> hardware switch and reboot.
> Although I have over 50 years of programming experience and code in
> assembler,c, c++, Java etc., it took some 6 hours of trial and error to
> get registered as a user. If I find this effort excessive, how do the real
> newbies ever get through to you?
> I bet thousands just give up! And I am running 5 windows xp machines, one
> Mac book pro, 3 windows 2000 systems, and other assorted junk. I love
> ubuntu--its philosophy, its elegance, its very intuitive design--it is
> really beautiful!
> my land line:718-448-1872
> my iPhone:  917-202-2563
> Thanks,
> John D. Owens, in New York City
> jowens@panix.com
>
> To unsubscribe from this bug, go to:
> https://bugs.launchpad.net/cups/+bug/602087/+subscribe
>
>

Affects		Status	Importance	Assigned to	Milestone
	NULL Project	New	Undecided	Unassigned
	cups (Ubuntu)	Incomplete	Undecided	Unassigned

NULL Project

I am running ubuntu 10.04. Hangs up. Stopped printing.

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