Hello Leo Thank you for your email. I'm not the most computer-literate person in the world, but this is the output from my terminal. I didn't really understand any of this, but I hope it helps. Thanks again for the help, Regards, Tony B > > > _____________________________________ / You will probably marry after a very \ \ brief courtship. / -------------------------------------- \ ,__, \ (oo)____ (__) )\ ||--|| * tony@tony-laptop ~ $ apport-collect 579665 The program 'apport-collect' is currently not installed. You can install it > by typing: sudo apt-get install apport tony@tony-laptop ~ $ sudo apt-get install apport [sudo] password for tony: Reading package lists... Done Building dependency tree Reading state information... Done The following packages were automatically installed and are no longer > required: libgpepimc0 libeventdb2 gpe-icons gpe-announce libsoundgen0 > libgpeschedule0 libtododb0 libhandoff0 libgpewidget1 libmimedir-gnome0.4 libxsettings-client0 libgpevtype1 Use 'apt-get autoremove' to remove them. The following extra packages will be installed: apport-symptoms python-apport Suggested packages: apport-gtk apport-kde The following NEW packages will be installed apport apport-symptoms python-apport 0 upgraded, 3 newly installed, 0 to remove and 10 not upgraded. Need to get 162kB of archives. After this operation, 2,843kB of additional disk space will be used. Do you want to continue [Y/n]? y WARNING: The following packages cannot be authenticated! python-apport apport apport-symptoms Authentication warning overridden. Get: 1 http://archive.ubuntu.com/ubuntu/ lucid/main python-apport > 1.13.3-0ubuntu2 [97.8kB] Get: 2 http://archive.ubuntu.com/ubuntu/ lucid/main apport 1.13.3-0ubuntu2 > [54.8kB] Get: 3 http://archive.ubuntu.com/ubuntu/ lucid/main apport-symptoms 0.9 > [9,378B] Fetched 162kB in 6s (24.2kB/s) > Selecting previously deselected package python-apport. (Reading database ... 112453 files and directories currently installed.) Unpacking python-apport (from .../python-apport_1.13.3-0ubuntu2_all.deb) ... Selecting previously deselected package apport. Unpacking apport (from .../apport_1.13.3-0ubuntu2_all.deb) ... Selecting previously deselected package apport-symptoms. Unpacking apport-symptoms (from .../apport-symptoms_0.9_all.deb) ... Processing triggers for man-db ... Processing triggers for hicolor-icon-theme ... Processing triggers for shared-mime-info ... Processing triggers for ureadahead ... ureadahead will be reprofiled on next reboot Setting up python-apport (1.13.3-0ubuntu2) ... > Setting up apport-symptoms (0.9) ... Processing triggers for python-central ... Setting up apport (1.13.3-0ubuntu2) ... start: Job failed to start > Processing triggers for python-central ... tony@tony-laptop ~ $ apport-collect 579665 The authorization page: ( > https://edge.launchpad.net/+authorize-token?oauth_token=13930RtJwZjQgShmbTt2&allow_permission=WRITE_PRIVATE > ) should be opening in your browser. After you have authorized this program to access Launchpad on your behalf you should come back here and press to finish the authentication process. Created new window in existing browser session. > > > *** Collecting problem information > The collected information can be sent to the developers to improve the application. This might take a few minutes. . *** > As part of the bug reporting process, you'll be asked a series of questions > to help provide a more descriptive bug report. Please answer the following > questions to the best of your ability. Afterwards, a browser will be opened > to finish filing this as a bug in the Launchpad bug tracking system. > Press any key to continue... . *** How would you categorize this issue? > > Choices: 1: Audio 2: Filesystem 3: Graphics 4: Kernel Config 5: Networking 6: Hibernate/Resume 7: Suspend/Resume 8: Other 9: I don't know C: Cancel Please choose (1/2/3/4/5/6/7/8/9/C):4 > *** A bug is considered a regression if the issue did not exist on a > previous kernel. Is this a regression? > > What would you like to do? Your options are: Y: Yes N: No C: Cancel Please choose (Y/N/C):y > *** How would you describe the regression? > > Choices: 1: regression-release - A regression in a new stable release. 2: regression-potential - A bug discovered in the development release that > was not present in the stable release. 3: regression-update - A regression introduced by an updated package in > the stable release. 4: regression-proposed - A regression introduced by a package in -proposed > . 5: I don't know. C: Cancel Please choose (1/2/3/4/5/C):1 > *** > After apport finishes collecting debug information, please note the most > recent kernel version where this was not an issue when filling out the bug > report. > Press any key to continue... > > *** Can you recreate this bug with a specific series of steps? > > What would you like to do? Your options are: Y: Yes N: No C: Cancel Please choose (Y/N/C):y . *** > After apport finishes collecting debug information, please document your > steps to reproduce the issue when filling out the bug report. > Press any key to continue... > > *** > Testing the upstream kernel can help isolate issues in Ubuntu kernel > patches, discover a bug is fixed upstream, or confirm the issue exists > upstream. It would be great if you could test with the upstream kernel and > let us know your results by posting a comment in the bug report. For > information on testing the upstream kernel, refer to > https://wiki.ubuntu.com/KernelTeam/MainlineBuilds > Press any key to continue...y ....... > *** Send this data to the developers? > > What would you like to do? Your options are: S: Send report (511.2 KiB) V: View report K: Keep report file for sending later or copying to somewhere else C: Cancel Please choose (S/V/K/C):s S S ^[[A^[[Atony@tony-laptop ~ $ S S: command not found tony@tony-laptop ~ $ S S: command not found tony@tony-laptop ~ $ apt-get autoremove E: Could not open lock file /var/lib/dpkg/lock - open (13: Permission > denied) E: Unable to lock the administration directory (/var/lib/dpkg/), are you > root? tony@tony-laptop ~ $ apport-collect 579665 > *** Collecting problem information > The collected information can be sent to the developers to improve the application. This might take a few minutes. . *** > As part of the bug reporting process, you'll be asked a series of questions > to help provide a more descriptive bug report. Please answer the following > questions to the best of your ability. Afterwards, a browser will be opened > to finish filing this as a bug in the Launchpad bug tracking system. > Press any key to continue.... > *** How would you categorize this issue? > > Choices: 1: Audio 2: Filesystem 3: Graphics 4: Kernel Config 5: Networking 6: Hibernate/Resume 7: Suspend/Resume 8: Other 9: I don't know C: Cancel Please choose (1/2/3/4/5/6/7/8/9/C):4 > *** A bug is considered a regression if the issue did not exist on a > previous kernel. Is this a regression? > > What would you like to do? Your options are: Y: Yes N: No C: Cancel Please choose (Y/N/C):y > *** How would you describe the regression? > > Choices: 1: regression-release - A regression in a new stable release. 2: regression-potential - A bug discovered in the development release that > was not present in the stable release. 3: regression-update - A regression introduced by an updated package in > the stable release. 4: regression-proposed - A regression introduced by a package in -proposed > . 5: I don't know. C: Cancel Please choose (1/2/3/4/5/C):1 . *** > After apport finishes collecting debug information, please note the most > recent kernel version where this was not an issue when filling out the bug > report. > Press any key to continue.... > *** Can you recreate this bug with a specific series of steps? > > What would you like to do? Your options are: Y: Yes N: No C: Cancel Please choose (Y/N/C):Y > *** > After apport finishes collecting debug information, please document your > steps to reproduce the issue when filling out the bug report. > Press any key to continue.... > *** > Testing the upstream kernel can help isolate issues in Ubuntu kernel > patches, discover a bug is fixed upstream, or confirm the issue exists > upstream. It would be great if you could test with the upstream kernel and > let us know your results by posting a comment in the bug report. For > information on testing the upstream kernel, refer to > https://wiki.ubuntu.com/KernelTeam/MainlineBuilds > Press any key to continue.... ... > *** Send this data to the developers? > > What would you like to do? Your options are: S: Send report (511.2 KiB) V: View report K: Keep report file for sending later or copying to somewhere else C: Cancel Please choose (S/V/K/C):S tony@tony-laptop ~ $ _________________________________________________________________________________________________ On 7 July 2010 19:01, Leo Arias