Sometimes WLAN detects no SSID after s3

Bug #1578127 reported by Kristin Chuang
18
This bug affects 3 people
Affects Status Importance Assigned to Milestone
NetworkManager
New
Undecided
Unassigned
OEM Priority Project
Fix Released
Undecided
Unassigned
network-manager (Ubuntu)
Fix Released
Undecided
Unassigned

Bug Description

[Steps to reproduce]
1. Boot into OS
2. Do s3 a few times
3. Check if wifi is still working after s3

[Expected results]
wifi still working correctly after s3

[Actual results]
1. Wifi shows "disconnected" in network-manager (both in applet and from command "nmcli d status")
2. Only one random SSID is displayed in network-manager applet, but wifi connection cannot be established at all with this SSID. Clicking on the SSID results in pop up window in the comment #2 below
3. "nmcli d wifi rescan" does not resolve issue
4. "iwlist [interface] scan" returns nothing and does not reolve issue
5. "nmcli d wifi connect [any SSID that you know should exist]" results in SSID not found and does not resolve issue
6. "sudo service network-manager restart", warm boot, cold boot resolves issue

[Details]
OS: Xenial based OEM image
WLAN module: Marvel [11ab:2b38]
network-manager:
- 1.2.0-0ubuntu0.16.04.1 (fail rate 1/20~ 1/15)
- 1.1.93 (fail rate 1/15)

Revision history for this message
Kristin Chuang (kristinchuang) wrote :

network-manager applet screenshot when issue occurred:
Wifi is shown as "disconnected" and only one random SSID is displayed

Revision history for this message
Kristin Chuang (kristinchuang) wrote :

pop up window shown when trying to connect to the random SSID available

description: updated
Revision history for this message
Chih-Hsyuan Ho (chih) wrote :

syslog when issue happens with NetworkManager 1.2 on Ubuntu 16.04

affects: network-manager (Ubuntu) → oem-priority
Revision history for this message
John McAleely (john.mcaleely) wrote :
Revision history for this message
Chih-Hsyuan Ho (chih) wrote :

Issue was also seen with the NM 1.2 found in the -proposed repository for Xenial.

Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in network-manager (Ubuntu):
status: New → Confirmed
Revision history for this message
Sebastien Bacher (seb128) wrote :

Could you try with the new version in proposed? it include an extra bugfix that might fix that issue

Revision history for this message
Ara Pulido (ara) wrote :

Marking as Incomplete, as we are waiting on a retest

Changed in oem-priority:
status: New → Incomplete
Revision history for this message
Sebastien Bacher (seb128) wrote :
Changed in network-manager (Ubuntu):
status: Confirmed → Incomplete
Revision history for this message
Chih-Hsyuan Ho (chih) wrote :

On the Dell platform where this bug was originally reported on, with the latest network manager package, the issue was no longer seen.

Revision history for this message
Ara Pulido (ara) wrote :

Marking as Fix Released, based on Chih's comment

Changed in network-manager (Ubuntu):
status: Incomplete → Fix Released
Changed in oem-priority:
status: Incomplete → Fix Released
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