Unresponsive black screen when trying to start a movie

[Adam Kashlak]

When I try to play a movie, the screen goes black and nothing happens. I've tried the standard uninstall, delete config files, reinstall with both netflix-desktop and wine. It hasn't worked this time. I believe it is a video driver issue, but I am nowhere close to an expert at these things, and haven't had any luck scanning through the web forums.

I'm running 64-bit Ubuntu 12.04 with an Intel Corporation 3rd Gen Core processor Graphics Controller. From the debug info, it looks like the program is searching for i965_dri.so and then swrast_dri.so, but failing to find them. On my machine, both of those libraries are in the folder /usr/lib/x86_64-linux-gnu/dri/. I tried to naively redirect netflix-desktop to find them, but that just resulted in an ELF wrong format error. Is this a 32 vs 64 bit issue?

Thanks for your help. The debug output is attached, but the abridged version is as follows:

libGL: OpenDriver: trying /usr/lib/i386-linux-gnu/dri/tls/i965_dri.so
libGL: OpenDriver: trying /usr/lib/i386-linux-gnu/dri/i965_dri.so
...
libGL error: dlopen /usr/lib/dri/i965_dri.so failed (/usr/lib/dri/i965_dri.so: cannot open shared object file: No such file or directory)
libGL error: unable to load driver: i965_dri.so
libGL error: driver pointer missing
libGL error: failed to load driver: i965
libGL: OpenDriver: trying /usr/lib/i386-linux-gnu/dri/tls/swrast_dri.so
libGL: OpenDriver: trying /usr/lib/i386-linux-gnu/dri/swrast_dri.so
...
libGL error: unable to load driver: swrast_dri.so
libGL error: failed to load driver: swrast
X Error of failed request: BadAlloc (insufficient resources for operation)
  Major opcode of failed request: 154 (GLX)
  Minor opcode of failed request: 3 (X_GLXCreateContext)
  Serial number of failed request: 195
  Current serial number in output stream: 199

###!!! [Parent][RPCChannel] Error: Channel error: cannot send/recv

[Erich E. Hoover (ehoover)]

This sounds like your 32-bit graphics driver library is missing, are you on Ubuntu?

[Adam Kashlak (adkash)]

Yes, Ubunutu 12.04 64-bit.

[Erich E. Hoover (ehoover)]

Then could you please send me the output of?:
dpkg --get-selections | grep -e mesa-dri -e fglrx -e nvidia -e nouveau

[Adam Kashlak (adkash)]

Here it is:
~$ dpkg --get-selections | grep -e mesa-dri -e fglrx -e nvidia -e nouveau
libdrm-nouveau1a install
libdrm-nouveau2 install
libdrm-nouveau2:i386 deinstall
libegl1-mesa-drivers deinstall
libgl1-mesa-dri install
libgl1-mesa-dri-experimental install
libgl1-mesa-dri-lts-quantal deinstall
libgl1-mesa-dri-lts-quantal:i386 deinstall
nvidia-common install
xserver-xorg-video-nouveau install

[Erich E. Hoover (ehoover)]

Interesting, that should actually be fine... Do you have an optimus configuration?

[Adam Kashlak (adkash)]

I guess I can be glad that this wasn't some trivial problem that I just overlooked.

I'm not exactly sure what "an optimus configuration" is, but based on a quick google search, I think the answer is no. My graphics card is just the "Intel Corporation 3rd Gen Core processor Graphics Controller" on an "Intel® Core™ i3-3217U CPU." This is all inside a small Intel® NUC Kit DC3217BY.

[Erich E. Hoover (ehoover)]

Then my first suggestion would be to uninstall the proprietary nvidia driver:
sudo apt-get install nvidia-common

It might be interfering with the Intel driver.

[Erich E. Hoover (ehoover)]

Whoops, that should be:
sudo apt-get remove nvidia-common

[Adam Kashlak (adkash)]

Thanks for the idea, but that didn't seem to change anything. I also tried subsequently running

sudo apt-get purge netflix-desktop
rm -rf .wine-browser/
sudo apt-get install netflix-desktop

to potentially reset it after removing nvidia-common, but I'm still getting the same error and debug output.

[Erich E. Hoover (ehoover)]

You know what, I bet I know what it is - I didn't read that list carefully enough. Please try:
sudo apt-get install libgl1-mesa-dri:i386

[Adam Kashlak (adkash)]

Yep, that solved it! Thanks for your help!

Tangentially, for some reason I got the following authentication issue when trying to install libgl1-mesa-dri:i386. Oh well, it works!

WARNING: The following packages cannot be authenticated!
  libllvm3.1 libgl1-mesa-dri

[kevin (kevc80)]

hello,

i have the same issue as the person above but am a bit of a novice when it comes to ubuntu. i have uninstalled and reinstalled both netflix and wine numerous times and have gotten to the point as above where i am left with a black screen. can anyone help??

thanks

[Erich E. Hoover (ehoover)]

Did you try "sudo apt-get install libgl1-mesa-dri:i386" ?

[kevin (kevc80)]

sorry for the delay in getting back to you. below is the output for the command:

:~$ sudo apt-get install libgl1-mesa-dri:i386
Reading package lists... Done
Building dependency tree
Reading state information... Done
libgl1-mesa-dri is already the newest version.
0 upgraded, 0 newly installed, 0 to remove and 6 not upgraded.

also below is the output of the command " dpkg --get-selections | grep -e mesa-dri -e fglrx -e nvidia -e nouveau"

:~$ dpkg --get-selections | grep -e mesa-dri -e fglrx -e nvidia -e nouveau
libdrm-nouveau2:i386 install
libegl1-mesa-drivers:i386 install
libgl1-mesa-dri:i386 install
xserver-xorg-video-nouveau install

[Erich E. Hoover (ehoover)]

Do you get the same command line output as the person who opened this bug? You might be able to get things working if you just disable hardware acceleration (netflix-desktop --disable-hw-acceleration).

[kevin (kevc80)]

Silverlight crashed the first couple of times. rebooted and same again. After reloading a couple of times it jumped into action. If it gives any more trouble ill get back to you.

Thank you for your help..