Erich Hoover's Netflix Desktop won't install on 64-bit Raring-Rintail

[Jerome De Magnier]

Fresh installed Ubuntu 13.04 both in 32-bit and 64-bit versions on different machines. Netflix Desktop installs very easily on the 32-bit versions, but 64-bit returns multiple broken dependency errors. Perhaps the PPA doesn't include 64-bit libraries?

[Erich E. Hoover (ehoover)]

The "64-bit version" is actually a Multi-Arch package with dependencies on the 32-bit files. Please try running the following command:
dpkg --print-foreign-architectures
If it does not output "i386" then that means that Multi-Arch support is disabled. You can enable Multi-Arch by running:
sudo dpkg --add-architecture i386 && sudo apt-get update

I haven't actually heard of people having problems with a fresh install of 13.04 though, since Multi-Arch should be enabled by default in that one.

[Rishi Goomar (rishig92)]

I'm still having issues installing. I keep getting extraction failed, file is corrupt. I've tried to download the FirefoxSetup.exe manually and that has not helped.

Also, I found it strange that when I tried to install, it gives me a prompt to run as super user, but when I click "yes" it doesn't ask me for my password and just says permission denied to download in terminal.

I've tried removing the .wine-browser directory, reinstalling with reboots multiple times and I still can't seem to figure it out.

I do have i386 support and i'm running Ubuntu 13.04 Raring on 64-bit machine.

[Rishi Goomar (rishig92)]

I also wanted to add on that when i'm installing the netflix-desktop package, it hangs at the firefox download and I also get a ntml_auth error somewhere in the mix as well.

I just added the repository, updated, installed and it fails.

Any help would be greatly appreciated.

[Erich E. Hoover (ehoover)]

That's a different issue from a dependency error, I'm not sure why some people have started to have this problem all of a sudden. Anyway, could you check the md5sum of the setup file ( https://bugs.launchpad.net/netflix-desktop/+bug/1197599/comments/1 )?

[Rishi Goomar (rishig92)]

md5sum /usr/share/wine-browser-installer/FirefoxSetup.exe
513296fcaac46ff70277ebf1426a0ac2 /usr/share/wine-browser-installer/FirefoxSetup.exe

That's what I'm getting out of it.

Also, I noticed this when I run:
"cmp: /home/rishi/.wine-browser/wine-browser.sha256sums: No such file or directory"

[Rishi Goomar (rishig92)]

I tried deleting the setup file and running it again to redownload, but it keeps telling me permission denied in terminal. When it tells me that it needs sudo privileges, I press "Yes" and it doesn't ask me for a password or anything and it says "Permission denied" in the terminal screen.

[Erich E. Hoover (ehoover)]

Hmm, there may be a bug in the script - but I thought that I'd pretty well tested that. Anyway, you can download the file manually using this command:
wget -O FirefoxSetup.exe http://download.mozilla.org/?product=firefox-18.0.1&os=win&lang=en-US
and then you can move it to that folder by using:
sudo mv FirefoxSetup.exe /usr/share/wine-browser-installer/FirefoxSetup.exe

That will likely do the trick for you.

[Rishi Goomar (rishig92)]

rishi@rglaptopmsi:~$ md5sum /usr/share/wine-browser-installer/FirefoxSetup.exe
4858285df7ce67ee623c2a0b0809d8c4 /usr/share/wine-browser-installer/FirefoxSetup.exe
rishi@rglaptopmsi:~$ netflix-desktop --showdebug
cmp: /home/rishi/.wine-browser/wine-browser.sha256sums: No such file or directory

Bunch of fixme stuff

Then, it later hangs at:
err:menubuilder:convert_to_native_icon error 0x80070005 creating output file L"Z:\\home\\rishi\\.local\\share\\icons\\hicolor\\48x48\\apps\\7765_winebrowser.0.png"
err:menubuilder:InvokeShellLinker failed to build the menu

Any thoughts?

[Rishi Goomar (rishig92)]

I ended up having to do the same thing as: https://bugs.launchpad.net/netflix-desktop/+bug/1156056/comments/9
and copying over the sha sums from another computer.

It seems to be missing somehow. After I did so, it fixed it and I can now watch on Netflix.

Thanks for the help!

[Erich E. Hoover (ehoover)]

Hi Rishi, sorry it's taken me so long to get back to this. That file should get copied from /usr/share/wine-browser-installer/wine-browser-installer.sha256sums - does that file exist?

[Samuel Cavazos (samjakobcavazos)]

sudo apt-get install netflix-desktop yields:

Reading package lists... Done
Building dependency tree
Reading state information... Done
Some packages could not be installed. This may mean that you have
requested an impossible situation or if you are using the unstable
distribution that some required packages have not yet been created
or been moved out of Incoming.
The following information may help to resolve the situation:

The following packages have unmet dependencies:
 netflix-desktop : Depends: wine-browser-installer (= 0.8.3~precise1) but 0.8.2~precise is to be installed
                   Depends: wine-silverlight5.1-installer but it is not going to be installed
E: Unable to correct problems, you have held broken packages.

[Samuel Cavazos (samjakobcavazos)]

Not sure if it's related to what's going on in the raring release, but I'm running a fresh install of precise.

[Sebastian Lackner (slackner)]

Hi Samuel,

your problems are most probably caused by a recent build which failed partially. This means one of the packages is available in the newer version, the other one only in the older, which doesn't really fit together. We will investigate this issue as soon as possible and inform you after the next successful build in a few hours, which hopefully fixes this problem.

Sebastian

[Sebastian Lackner (slackner)]

Hi Samuel,

this dependency problem should be fixed with the latest update, just try out if this solves your problem. Execute:

sudo apt-get update
sudo apt-get upgrade

or install updates with your package manager.

Sebastian

[Mark Drummond (mjamesd)]

Just wanted to chime in and say that on a clean 13.04 install on a 64-bit Dell, I was receiving this error until I followed Erich's advice in #! (https://bugs.launchpad.net/netflix-desktop/+bug/1198490/comments/1). Thanks!