Activity log for bug #1890772

Date Who What changed Old value New value Message
2020-08-07 04:29:13 Kai-Chuan Hsieh bug added bug
2020-08-07 04:34:40 Kai-Chuan Hsieh tags apport-collected focal third-party-packages ubuntu
2020-08-07 04:34:42 Kai-Chuan Hsieh description The bug is originated from, https://bugs.launchpad.net/somerville/+bug/1887915/ https://bugs.launchpad.net/somerville/+bug/1886778 It has some problem when user connect to external 4K monitor with refresh rate 60. The problem can be solved by lower the bpc, or lower the refresh rate. `xrandr --output DP-3 --set "max bpc" 8` Would like to open this bug to open discussion for enhancing user experience. The bug is originated from, https://bugs.launchpad.net/somerville/+bug/1887915/ https://bugs.launchpad.net/somerville/+bug/1886778 It has some problem when user connect to external 4K monitor with refresh rate 60. The problem can be solved by lower the bpc, or lower the refresh rate. `xrandr --output DP-3 --set "max bpc" 8` Would like to open this bug to open discussion for enhancing user experience. --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu27.4 Architecture: amd64 BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log' CasperMD5CheckResult: skip CompositorRunning: None CurrentDesktop: ubuntu:GNOME DistUpgraded: Fresh install DistributionChannelDescriptor: # This is the distribution channel descriptor for the OEM CDs # For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor canonical-oem-somerville-focal-amd64-20200502-85+fossa-samwell-tgl+X42 DistroCodename: focal DistroRelease: Ubuntu 20.04 DistroVariant: ubuntu DkmsStatus: nvidia, 440.100, 5.6.0-1021-oem, x86_64: installed ExtraDebuggingInterest: Yes GraphicsCard: Intel Corporation Device [8086:9a49] (rev 01) (prog-if 00 [VGA controller]) Subsystem: Dell Device [1028:09fc] Subsystem: Dell GP107M [GeForce MX350] [1028:09fc] InstallationDate: Installed on 2020-08-07 (0 days ago) InstallationMedia: Ubuntu 20.04 "Focal" - Build amd64 LIVE Binary 20200502-05:58 MachineType: Dell Inc. Vostro 5301 Package: xorg 1:7.7+19ubuntu14 [origin: unknown] PackageArchitecture: amd64 ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.6.0-1021-oem root=UUID=41be2253-410a-4ef7-a096-4193a58efdbd ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.6.0-1021.21-oem 5.6.19 Tags: third-party-packages focal ubuntu Uname: Linux 5.6.0-1021-oem x86_64 UnreportableReason: This is not an official Ubuntu package. Please remove any third party package and try again. UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 08/03/2020 dmi.bios.vendor: Dell Inc. dmi.bios.version: 0.6.0 dmi.board.vendor: Dell Inc. dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr0.6.0:bd08/03/2020:svnDellInc.:pnVostro5301:pvr:rvnDellInc.:rn:rvr:cvnDellInc.:ct10:cvr: dmi.product.family: Vostro dmi.product.name: Vostro 5301 dmi.product.sku: 09FC dmi.sys.vendor: Dell Inc. version.compiz: compiz N/A version.libdrm2: libdrm2 2.4.101-2 version.libgl1-mesa-dri: libgl1-mesa-dri 20.0.8-0ubuntu1~20.04.1 version.libgl1-mesa-glx: libgl1-mesa-glx N/A version.xserver-xorg-core: xserver-xorg-core 2:1.20.8-2ubuntu2.2 version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-1 version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20200226-1 version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.16-1
2020-08-07 04:34:43 Kai-Chuan Hsieh attachment added CurrentDmesg.txt https://bugs.launchpad.net/bugs/1890772/+attachment/5399471/+files/CurrentDmesg.txt
2020-08-07 04:34:45 Kai-Chuan Hsieh attachment added Dependencies.txt https://bugs.launchpad.net/bugs/1890772/+attachment/5399472/+files/Dependencies.txt
2020-08-07 04:34:49 Kai-Chuan Hsieh attachment added DpkgLog.txt https://bugs.launchpad.net/bugs/1890772/+attachment/5399473/+files/DpkgLog.txt
2020-08-07 04:34:51 Kai-Chuan Hsieh attachment added Lspci.txt https://bugs.launchpad.net/bugs/1890772/+attachment/5399474/+files/Lspci.txt
2020-08-07 04:34:52 Kai-Chuan Hsieh attachment added Lspci-vt.txt https://bugs.launchpad.net/bugs/1890772/+attachment/5399475/+files/Lspci-vt.txt
2020-08-07 04:34:53 Kai-Chuan Hsieh attachment added Lsusb.txt https://bugs.launchpad.net/bugs/1890772/+attachment/5399476/+files/Lsusb.txt
2020-08-07 04:34:55 Kai-Chuan Hsieh attachment added Lsusb-t.txt https://bugs.launchpad.net/bugs/1890772/+attachment/5399477/+files/Lsusb-t.txt
2020-08-07 04:34:57 Kai-Chuan Hsieh attachment added Lsusb-v.txt https://bugs.launchpad.net/bugs/1890772/+attachment/5399478/+files/Lsusb-v.txt
2020-08-07 04:34:59 Kai-Chuan Hsieh attachment added ProcCpuinfo.txt https://bugs.launchpad.net/bugs/1890772/+attachment/5399479/+files/ProcCpuinfo.txt
2020-08-07 04:35:00 Kai-Chuan Hsieh attachment added ProcCpuinfoMinimal.txt https://bugs.launchpad.net/bugs/1890772/+attachment/5399480/+files/ProcCpuinfoMinimal.txt
2020-08-07 04:35:02 Kai-Chuan Hsieh attachment added ProcEnviron.txt https://bugs.launchpad.net/bugs/1890772/+attachment/5399481/+files/ProcEnviron.txt
2020-08-07 04:35:03 Kai-Chuan Hsieh attachment added ProcInterrupts.txt https://bugs.launchpad.net/bugs/1890772/+attachment/5399482/+files/ProcInterrupts.txt
2020-08-07 04:35:05 Kai-Chuan Hsieh attachment added ProcModules.txt https://bugs.launchpad.net/bugs/1890772/+attachment/5399483/+files/ProcModules.txt
2020-08-07 04:35:08 Kai-Chuan Hsieh attachment added UdevDb.txt https://bugs.launchpad.net/bugs/1890772/+attachment/5399484/+files/UdevDb.txt
2020-08-07 04:35:11 Kai-Chuan Hsieh attachment added XorgLog.txt https://bugs.launchpad.net/bugs/1890772/+attachment/5399485/+files/XorgLog.txt
2020-08-07 04:35:13 Kai-Chuan Hsieh attachment added XorgLogOld.txt https://bugs.launchpad.net/bugs/1890772/+attachment/5399486/+files/XorgLogOld.txt
2020-08-07 04:35:15 Kai-Chuan Hsieh attachment added Xrandr.txt https://bugs.launchpad.net/bugs/1890772/+attachment/5399487/+files/Xrandr.txt
2020-08-07 04:35:17 Kai-Chuan Hsieh attachment added xdpyinfo.txt https://bugs.launchpad.net/bugs/1890772/+attachment/5399488/+files/xdpyinfo.txt
2020-08-07 04:36:25 Kai-Chuan Hsieh description The bug is originated from, https://bugs.launchpad.net/somerville/+bug/1887915/ https://bugs.launchpad.net/somerville/+bug/1886778 It has some problem when user connect to external 4K monitor with refresh rate 60. The problem can be solved by lower the bpc, or lower the refresh rate. `xrandr --output DP-3 --set "max bpc" 8` Would like to open this bug to open discussion for enhancing user experience. --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu27.4 Architecture: amd64 BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log' CasperMD5CheckResult: skip CompositorRunning: None CurrentDesktop: ubuntu:GNOME DistUpgraded: Fresh install DistributionChannelDescriptor: # This is the distribution channel descriptor for the OEM CDs # For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor canonical-oem-somerville-focal-amd64-20200502-85+fossa-samwell-tgl+X42 DistroCodename: focal DistroRelease: Ubuntu 20.04 DistroVariant: ubuntu DkmsStatus: nvidia, 440.100, 5.6.0-1021-oem, x86_64: installed ExtraDebuggingInterest: Yes GraphicsCard: Intel Corporation Device [8086:9a49] (rev 01) (prog-if 00 [VGA controller]) Subsystem: Dell Device [1028:09fc] Subsystem: Dell GP107M [GeForce MX350] [1028:09fc] InstallationDate: Installed on 2020-08-07 (0 days ago) InstallationMedia: Ubuntu 20.04 "Focal" - Build amd64 LIVE Binary 20200502-05:58 MachineType: Dell Inc. Vostro 5301 Package: xorg 1:7.7+19ubuntu14 [origin: unknown] PackageArchitecture: amd64 ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.6.0-1021-oem root=UUID=41be2253-410a-4ef7-a096-4193a58efdbd ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.6.0-1021.21-oem 5.6.19 Tags: third-party-packages focal ubuntu Uname: Linux 5.6.0-1021-oem x86_64 UnreportableReason: This is not an official Ubuntu package. Please remove any third party package and try again. UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 08/03/2020 dmi.bios.vendor: Dell Inc. dmi.bios.version: 0.6.0 dmi.board.vendor: Dell Inc. dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr0.6.0:bd08/03/2020:svnDellInc.:pnVostro5301:pvr:rvnDellInc.:rn:rvr:cvnDellInc.:ct10:cvr: dmi.product.family: Vostro dmi.product.name: Vostro 5301 dmi.product.sku: 09FC dmi.sys.vendor: Dell Inc. version.compiz: compiz N/A version.libdrm2: libdrm2 2.4.101-2 version.libgl1-mesa-dri: libgl1-mesa-dri 20.0.8-0ubuntu1~20.04.1 version.libgl1-mesa-glx: libgl1-mesa-glx N/A version.xserver-xorg-core: xserver-xorg-core 2:1.20.8-2ubuntu2.2 version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-1 version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20200226-1 version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.16-1 The bug is originated from, https://bugs.launchpad.net/somerville/+bug/1887915/ https://bugs.launchpad.net/somerville/+bug/1886778 It has some problem when user connect to external 4K monitor with refresh rate 60. The problem can be solved by lower the bpc, or lower the refresh rate. `xrandr --output DP-3 --set "max bpc" 8` Would like to open this bug to open discussion for enhancing user experience. --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu27.4 Architecture: amd64 BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log' CasperMD5CheckResult: skip CompositorRunning: None CurrentDesktop: ubuntu:GNOME DistUpgraded: Fresh install DistributionChannelDescriptor:  # This is the distribution channel descriptor for the OEM CDs  # For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor  canonical-oem-somerville-focal-amd64-20200502-85+fossa-samwell-tgl+X42 DistroCodename: focal DistroRelease: Ubuntu 20.04 DistroVariant: ubuntu DkmsStatus: nvidia, 440.100, 5.6.0-1021-oem, x86_64: installed ExtraDebuggingInterest: Yes GraphicsCard:  Intel Corporation Device [8086:9a49] (rev 01) (prog-if 00 [VGA controller])    Subsystem: Dell Device [1028:09fc]    Subsystem: Dell GP107M [GeForce MX350] [1028:09fc] InstallationDate: Installed on 2020-08-07 (0 days ago) InstallationMedia: Ubuntu 20.04 "Focal" - Build amd64 LIVE Binary 20200502-05:58 MachineType: Dell Inc. Vostro 5301 Package: xorg 1:7.7+19ubuntu14 [origin: unknown] PackageArchitecture: amd64 ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.6.0-1021-oem root=UUID=41be2253-410a-4ef7-a096-4193a58efdbd ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.6.0-1021.21-oem 5.6.19 Tags: third-party-packages focal ubuntu Uname: Linux 5.6.0-1021-oem x86_64 UnreportableReason: This is not an official Ubuntu package. Please remove any third party package and try again. UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo _MarkForUpload: True version.compiz: compiz N/A version.libdrm2: libdrm2 2.4.101-2 version.libgl1-mesa-dri: libgl1-mesa-dri 20.0.8-0ubuntu1~20.04.1 version.libgl1-mesa-glx: libgl1-mesa-glx N/A version.xserver-xorg-core: xserver-xorg-core 2:1.20.8-2ubuntu2.2 version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-1 version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20200226-1 version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.16-1
2020-08-07 04:45:21 Shih-Yuan Lee bug task added oem-priority
2020-08-07 04:45:45 Shih-Yuan Lee bug added subscriber OEM Solutions Group: Engineers
2020-08-07 04:52:39 Daniel van Vugt affects xorg (Ubuntu) xorg-server (Ubuntu)
2020-08-07 04:52:39 Daniel van Vugt xorg-server (Ubuntu): status New Incomplete
2020-08-07 04:52:47 Daniel van Vugt bug added subscriber Daniel van Vugt
2020-08-07 04:52:49 Daniel van Vugt oem-priority: status New Incomplete
2020-08-07 05:45:09 Kai-Chuan Hsieh description The bug is originated from, https://bugs.launchpad.net/somerville/+bug/1887915/ https://bugs.launchpad.net/somerville/+bug/1886778 It has some problem when user connect to external 4K monitor with refresh rate 60. The problem can be solved by lower the bpc, or lower the refresh rate. `xrandr --output DP-3 --set "max bpc" 8` Would like to open this bug to open discussion for enhancing user experience. --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu27.4 Architecture: amd64 BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log' CasperMD5CheckResult: skip CompositorRunning: None CurrentDesktop: ubuntu:GNOME DistUpgraded: Fresh install DistributionChannelDescriptor:  # This is the distribution channel descriptor for the OEM CDs  # For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor  canonical-oem-somerville-focal-amd64-20200502-85+fossa-samwell-tgl+X42 DistroCodename: focal DistroRelease: Ubuntu 20.04 DistroVariant: ubuntu DkmsStatus: nvidia, 440.100, 5.6.0-1021-oem, x86_64: installed ExtraDebuggingInterest: Yes GraphicsCard:  Intel Corporation Device [8086:9a49] (rev 01) (prog-if 00 [VGA controller])    Subsystem: Dell Device [1028:09fc]    Subsystem: Dell GP107M [GeForce MX350] [1028:09fc] InstallationDate: Installed on 2020-08-07 (0 days ago) InstallationMedia: Ubuntu 20.04 "Focal" - Build amd64 LIVE Binary 20200502-05:58 MachineType: Dell Inc. Vostro 5301 Package: xorg 1:7.7+19ubuntu14 [origin: unknown] PackageArchitecture: amd64 ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.6.0-1021-oem root=UUID=41be2253-410a-4ef7-a096-4193a58efdbd ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.6.0-1021.21-oem 5.6.19 Tags: third-party-packages focal ubuntu Uname: Linux 5.6.0-1021-oem x86_64 UnreportableReason: This is not an official Ubuntu package. Please remove any third party package and try again. UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo _MarkForUpload: True version.compiz: compiz N/A version.libdrm2: libdrm2 2.4.101-2 version.libgl1-mesa-dri: libgl1-mesa-dri 20.0.8-0ubuntu1~20.04.1 version.libgl1-mesa-glx: libgl1-mesa-glx N/A version.xserver-xorg-core: xserver-xorg-core 2:1.20.8-2ubuntu2.2 version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-1 version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20200226-1 version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.16-1 The bug is originated from, https://bugs.launchpad.net/somerville/+bug/1887915/ https://bugs.launchpad.net/somerville/+bug/1886778 It has some problem when user connect to external 4K monitor with refresh rate 60. The problem can be solved by lower the bpc, or lower the refresh rate. `xrandr --output DP-3 --set "max bpc" 8` Would like to open this bug to open discussion for enhancing user experience. --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu27.4 Architecture: amd64 BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log' CasperMD5CheckResult: skip CompositorRunning: None CurrentDesktop: ubuntu:GNOME DistUpgraded: Fresh install DistributionChannelDescriptor:  # This is the distribution channel descriptor for the OEM CDs  # For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor  canonical-oem-somerville-focal-amd64-20200502-85+fossa-samwell-tgl+X42 DistroCodename: focal DistroRelease: Ubuntu 20.04 DistroVariant: ubuntu DkmsStatus: nvidia, 440.100, 5.6.0-1021-oem, x86_64: installed ExtraDebuggingInterest: Yes GraphicsCard:  Intel Corporation Device [8086:9a49] (rev 01) (prog-if 00 [VGA controller])    Subsystem: Dell Device [1028:09fc]    Subsystem: Dell GP107M [GeForce MX350] [1028:09fc] InstallationDate: Installed on 2020-08-07 (0 days ago) InstallationMedia: Ubuntu 20.04 "Focal" - Build amd64 LIVE Binary 20200502-05:58 Package: xorg 1:7.7+19ubuntu14 [origin: unknown] PackageArchitecture: amd64 ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.6.0-1021-oem root=UUID=41be2253-410a-4ef7-a096-4193a58efdbd ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.6.0-1021.21-oem 5.6.19 Tags: third-party-packages focal ubuntu Uname: Linux 5.6.0-1021-oem x86_64 UnreportableReason: This is not an official Ubuntu package. Please remove any third party package and try again. UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo _MarkForUpload: True version.compiz: compiz N/A version.libdrm2: libdrm2 2.4.101-2 version.libgl1-mesa-dri: libgl1-mesa-dri 20.0.8-0ubuntu1~20.04.1 version.libgl1-mesa-glx: libgl1-mesa-glx N/A version.xserver-xorg-core: xserver-xorg-core 2:1.20.8-2ubuntu2.2 version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-1 version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20200226-1 version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.16-1
2020-08-07 06:39:05 Kai-Chuan Hsieh attachment added edid of the display with problem https://bugs.launchpad.net/ubuntu/+source/xorg-server/+bug/1890772/+attachment/5399493/+files/edid-problem
2020-08-07 07:04:58 Daniel van Vugt xorg-server (Ubuntu): importance Undecided Medium
2020-08-07 07:05:00 Daniel van Vugt xorg-server (Ubuntu): status Incomplete Triaged
2020-08-07 07:05:03 Daniel van Vugt oem-priority: status Incomplete New
2020-08-07 07:05:20 Daniel van Vugt bug task added linux (Ubuntu)
2020-08-07 07:05:26 Daniel van Vugt linux (Ubuntu): importance Undecided Medium
2020-08-07 07:05:28 Daniel van Vugt linux (Ubuntu): status New Triaged
2020-08-07 07:05:34 Daniel van Vugt linux (Ubuntu): status Triaged New
2020-08-07 07:05:40 Daniel van Vugt bug task added mutter (Ubuntu)
2020-08-07 07:05:49 Daniel van Vugt mutter (Ubuntu): importance Undecided Medium
2020-08-07 07:30:09 Ubuntu Kernel Bot linux (Ubuntu): status New Confirmed
2020-08-07 07:43:32 Shih-Yuan Lee attachment added edid https://bugs.launchpad.net/ubuntu/+source/xorg-server/+bug/1890772/+attachment/5399498/+files/edid
2020-08-11 05:13:35 Daniel van Vugt summary Some external 4K monitor is not working properly No signal on 4K 60Hz DisplayPort monitor by default, until "max bpc" is lowered to 8
2020-08-11 08:42:17 Alex Tu bug added subscriber Canonical Hardware Enablement
2020-08-11 08:42:21 Alex Tu tags apport-collected focal third-party-packages ubuntu apport-collected focal oem-priority originate-from-1886778 somerville third-party-packages ubuntu
2020-08-11 09:02:19 Alex Tu tags apport-collected focal oem-priority originate-from-1886778 somerville third-party-packages ubuntu apport-collected focal oem-priority originate-from-1886778 originate-from-1887915 somerville third-party-packages ubuntu
2020-08-12 02:47:44 Rex Tsai oem-priority: importance Undecided High
2020-08-24 08:54:23 Alex Tu bug watch added https://gitlab.freedesktop.org/drm/intel/-/issues/1890
2020-08-24 08:54:53 Alex Tu description The bug is originated from, https://bugs.launchpad.net/somerville/+bug/1887915/ https://bugs.launchpad.net/somerville/+bug/1886778 It has some problem when user connect to external 4K monitor with refresh rate 60. The problem can be solved by lower the bpc, or lower the refresh rate. `xrandr --output DP-3 --set "max bpc" 8` Would like to open this bug to open discussion for enhancing user experience. --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu27.4 Architecture: amd64 BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log' CasperMD5CheckResult: skip CompositorRunning: None CurrentDesktop: ubuntu:GNOME DistUpgraded: Fresh install DistributionChannelDescriptor:  # This is the distribution channel descriptor for the OEM CDs  # For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor  canonical-oem-somerville-focal-amd64-20200502-85+fossa-samwell-tgl+X42 DistroCodename: focal DistroRelease: Ubuntu 20.04 DistroVariant: ubuntu DkmsStatus: nvidia, 440.100, 5.6.0-1021-oem, x86_64: installed ExtraDebuggingInterest: Yes GraphicsCard:  Intel Corporation Device [8086:9a49] (rev 01) (prog-if 00 [VGA controller])    Subsystem: Dell Device [1028:09fc]    Subsystem: Dell GP107M [GeForce MX350] [1028:09fc] InstallationDate: Installed on 2020-08-07 (0 days ago) InstallationMedia: Ubuntu 20.04 "Focal" - Build amd64 LIVE Binary 20200502-05:58 Package: xorg 1:7.7+19ubuntu14 [origin: unknown] PackageArchitecture: amd64 ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.6.0-1021-oem root=UUID=41be2253-410a-4ef7-a096-4193a58efdbd ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.6.0-1021.21-oem 5.6.19 Tags: third-party-packages focal ubuntu Uname: Linux 5.6.0-1021-oem x86_64 UnreportableReason: This is not an official Ubuntu package. Please remove any third party package and try again. UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo _MarkForUpload: True version.compiz: compiz N/A version.libdrm2: libdrm2 2.4.101-2 version.libgl1-mesa-dri: libgl1-mesa-dri 20.0.8-0ubuntu1~20.04.1 version.libgl1-mesa-glx: libgl1-mesa-glx N/A version.xserver-xorg-core: xserver-xorg-core 2:1.20.8-2ubuntu2.2 version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-1 version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20200226-1 version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.16-1 The bug is originated from, https://bugs.launchpad.net/somerville/+bug/1887915/ https://bugs.launchpad.net/somerville/+bug/1886778 It has some problem when user connect to external 4K monitor with refresh rate 60. The problem can be solved by lower the bpc, or lower the refresh rate. `xrandr --output DP-3 --set "max bpc" 8` Would like to open this bug to open discussion for enhancing user experience. existed upstream bug: - https://gitlab.freedesktop.org/drm/intel/-/issues/1890 --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu27.4 Architecture: amd64 BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log' CasperMD5CheckResult: skip CompositorRunning: None CurrentDesktop: ubuntu:GNOME DistUpgraded: Fresh install DistributionChannelDescriptor:  # This is the distribution channel descriptor for the OEM CDs  # For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor  canonical-oem-somerville-focal-amd64-20200502-85+fossa-samwell-tgl+X42 DistroCodename: focal DistroRelease: Ubuntu 20.04 DistroVariant: ubuntu DkmsStatus: nvidia, 440.100, 5.6.0-1021-oem, x86_64: installed ExtraDebuggingInterest: Yes GraphicsCard:  Intel Corporation Device [8086:9a49] (rev 01) (prog-if 00 [VGA controller])    Subsystem: Dell Device [1028:09fc]    Subsystem: Dell GP107M [GeForce MX350] [1028:09fc] InstallationDate: Installed on 2020-08-07 (0 days ago) InstallationMedia: Ubuntu 20.04 "Focal" - Build amd64 LIVE Binary 20200502-05:58 Package: xorg 1:7.7+19ubuntu14 [origin: unknown] PackageArchitecture: amd64 ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.6.0-1021-oem root=UUID=41be2253-410a-4ef7-a096-4193a58efdbd ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.6.0-1021.21-oem 5.6.19 Tags: third-party-packages focal ubuntu Uname: Linux 5.6.0-1021-oem x86_64 UnreportableReason: This is not an official Ubuntu package. Please remove any third party package and try again. UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo _MarkForUpload: True version.compiz: compiz N/A version.libdrm2: libdrm2 2.4.101-2 version.libgl1-mesa-dri: libgl1-mesa-dri 20.0.8-0ubuntu1~20.04.1 version.libgl1-mesa-glx: libgl1-mesa-glx N/A version.xserver-xorg-core: xserver-xorg-core 2:1.20.8-2ubuntu2.2 version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-1 version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20200226-1 version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.16-1
2020-08-24 08:55:31 Alex Tu oem-priority: assignee Kai-Chuan Hsieh (kchsieh)
2020-08-24 09:07:27 Daniel van Vugt bug task added linux
2020-08-25 02:56:52 Tiffany bug added subscriber Tiffany
2020-08-25 02:58:23 Leon Liao bug added subscriber Leon Liao
2020-08-25 07:39:05 Alex Tu bug watch added https://gitlab.gnome.org/GNOME/gnome-control-center/-/issues/1108
2020-08-25 07:39:05 Alex Tu bug task added xorg-server
2020-08-25 07:50:09 Daniel van Vugt affects xorg-server gnome-control-center
2020-08-25 10:10:32 Alex Tu bug watch added https://gitlab.freedesktop.org/xorg/xserver/-/issues/1066
2020-08-25 10:10:32 Alex Tu bug task added xorg-server
2020-08-26 07:44:59 Daniel van Vugt bug watch added https://gitlab.gnome.org/GNOME/mutter/-/issues/1391
2020-08-26 07:44:59 Daniel van Vugt bug task added mutter
2020-08-27 07:36:05 Alex Tu bug task added hwe-next
2020-09-02 14:01:27 Alex Tu oem-priority: importance High Critical
2020-09-04 09:55:33 Timo Aaltonen xorg-server (Ubuntu): status Triaged Invalid
2020-10-28 09:13:42 Daniel van Vugt mutter (Ubuntu): status New Invalid
2020-10-28 09:13:51 Daniel van Vugt mutter (Ubuntu): status Invalid Won't Fix
2021-06-05 12:57:37 sva42c8 attachment added Edid of Dell 43' U4320Q https://bugs.launchpad.net/ubuntu/+source/xorg-server/+bug/1890772/+attachment/5502614/+files/edid_U4320Q_Linux.txt
2022-05-20 15:56:40 Bug Watch Updater xorg-server: status Unknown Fix Released
2022-09-05 10:13:40 Timo Aaltonen linux (Ubuntu): status Confirmed Fix Released
2022-09-05 10:13:42 Timo Aaltonen hwe-next: status New Fix Released
2022-09-05 10:13:46 Timo Aaltonen oem-priority: status New Fix Released
2022-10-29 07:43:38 Bug Watch Updater gnome-control-center: status Unknown New
2022-10-29 07:54:27 Bug Watch Updater mutter: status Unknown New