UI locks up after one or two taps

[TenLeftFingers]

The app remains completely unresponsive and does not update the progress bar of the track, although I can hear it playing.

[Victor Thompson (vthompson)]

Hi, thanks for taking the time to file this issue and for making Ubuntu better.

From your description, I'm not quite sure what is causing this. Could you provide the following log files:

/home/phablet/.cache/upstart/application-click-com.ubuntu.music_music_*.log
/home/phablet/.cache/upstart/media-hub.log

Also, could you provide the output of calling "system-image-cli -i" from the command line?

Thanks!

[Tim Süberkrüb (tim-sueberkrueb)]

I can reproduce this bug on my BQ E4.5 trying to play any music.
/home/phablet/.cache/upstart/application-click-com.ubuntu.music_music_*.log:
> http://paste.ubuntu.com/14411395/
 /home/phablet/.cache/upstart/media-hub.log
> http://paste.ubuntu.com/14411416/
system-image-cli -i
> phablet@ubuntu-phablet:~$ system-image-cli -i
> current build number: 221
> device name: krillin
> channel: ubuntu-touch/rc-proposed/bq-aquaris.en
> last update: 2016-01-05 11:15:45
> version version: 221
> version ubuntu: 20160105
> version device: 20151216-378d4f3
> version custom: 20151111--36-46-vivid
(also reproducable on the stable channel)
Thanks for this great app, hope you can fix this soon :)

[TenLeftFingers (tenleftfingers)]

Hi Victor,

The first one doesn't exist at that location, but I'll attach the other.

also, the output for the command is:

phablet@ubuntu-phablet:~/.cache/upstart$ system-image-cli -i
current build number: 28
device name: krillin
channel: ubuntu-touch/stable/bq-aquaris.en
last update: 2015-12-16 19:38:38
version version: 28
version ubuntu: 20151210
version tag: OTA-8.5
version device: 20150821-736d127
version custom: 20151111--36-46-vivid

[TenLeftFingers (tenleftfingers)]

Let me know if you need anything further from me, thanks.

[Andrew Hayzen (ahayzen)]

Users are reporting if they remove their ~/.config/com.ubuntu.music/ it resolves the issue. All that is in that location is the following:
[PlayerSettings]
repeat=true
shuffle=false

[StartupSettings]
firstRun=true
queueIndex=76
tabIndex=4

I have also found that some of the users have added/removed tracks from their device, so I wonder if some were in the queue and then queueIndex is higher than the number of 'valid' tracks in the queue (due to removals). Then for whatever reason this has broken and frozen the app.

[TenLeftFingers (tenleftfingers)]

Hi Andrew,

Thanks, that fixed my issue! If I can provide any other info to help identity the root cause let me know. Maybe I should have checked the file contents before deleting :/

[Eran Uzan (etherpulse)]

Can I take this issue? it seems to have happened on my device too.