mixxx crashes upon opening in Windows 7 64-bit

Bug #1341036 reported by Tapan Biswas on 2014-07-12
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
Mixxx
Critical
Unassigned

Bug Description

I really like mixxx, so hoping that this annoying crashing problem can be fixed. This is system dependent.

Does NOT work with Windows 7 professional, running with Intel core 2 duo T6500 @2.10 GHz 4GB RAM, 64-bit

Does work with Windows 7 ultimate, running with i3 core , 4GB RAM, 64 bit

Upon installation, while opening it starts and asks for the music folder. Once selected, it opens the GUI and crashes.
Now I looked at the forums and changed the mixxx.cfg file as per someone's suggestion. Now it does a very similar thing but crashes only after clicking on any tab of the GUI window.

Here is the full log:

mixxx.exe has stopped working
Windows can check online for a solution to the problem the next time you go online

Check online for a solution
Close the program

Show problem details

Problem signature:
  Problem Event Name: APPCRASH
  Application Name: mixxx.exe
  Application Version: 1.11.0.3862
  Application Timestamp: 518addd1
  Fault Module Name: ig4icd64.dll
  Fault Module Version: 8.15.10.2302
  Fault Module Timestamp: 4d5586e7
  Exception Code: c0000005
  Exception Offset: 0000000000a813c0
  OS Version: 6.1.7601.2.1.0.256.48
  Locale ID: 1033
  Additional Information 1: a6ac
  Additional Information 2: a6ac60087a90f42ca3946c02149a9ced
  Additional Information 3: 2dfb
  Additional Information 4: 2dfb18c967175e3fe6eb47a37c69e662

Read our privacy statement online:
  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt

Lee Matos (lbot) wrote :

Interesting. I'm not on Windows so someone else will need to chime in. It looks like the process listed here is "NVIDIA Compatible OpenGL ICD". Are the video drivers up to date?

Lee Matos (lbot) wrote :

If you are feeling adventurous you can try this dev build of 1.12 and see if it works:

http://downloads.mixxx.org/builds/master/mixxx-1.12.0-alpha-master-git4239-x64.exe

It's a few months behind (The windows build server is being tweaked) but I'm curious to see what happens.

Thanks Lee, I have not had a chance yet to check whether there is a problem with the video driver. Also, I will install the 1.12 to see whether that comes out clean. Will let you know shortly, and thanks for your quick response.
Regards,
Tapan
--------------------------------------------------------

Interesting. I'm not on Windows so someone else will need to chime in.
It looks like the process listed here is "NVIDIA Compatible OpenGL ICD".
Are the video drivers up to date?

 From: Lee Matos <email address hidden>
To: <email address hidden>
Sent: Friday, July 11, 2014 9:55 PM
Subject: [Bug 1341036] Re: mixxx crashes upon opening in Windows 7 64-bit

If you are feeling adventurous you can try this dev build of 1.12 and
see if it works:

http://downloads.mixxx.org/builds/master/mixxx-1.12.0-alpha-master-
git4239-x64.exe

It's a few months behind (The windows build server is being tweaked) but
I'm curious to see what happens.

--
You received this bug notification because you are subscribed to the bug
report.
https://bugs.launchpad.net/bugs/1341036

Title:
  mixxx crashes upon opening in Windows 7 64-bit

Status in Mixxx:
  New

Bug description:
  I really like mixxx, so hoping that this annoying crashing problem can
  be fixed. This is system dependent.

  Does NOT work with Windows 7 professional, running with Intel core 2
  duo T6500 @2.10 GHz 4GB RAM, 64-bit

  Does  work with  Windows 7 ultimate, running  with i3 core , 4GB RAM,
  64 bit

  Upon installation, while opening it starts and asks for the music folder. Once selected, it opens the GUI and crashes.
  Now I looked at the forums and changed the mixxx.cfg file as per someone's suggestion. Now it does a very similar thing but crashes only after clicking on any tab of the GUI window.

  Here is the full log:

  mixxx.exe has stopped working
  Windows can check online for a solution to the problem the next time you go online

  Check online for a solution
  Close the program

  Show problem details

  Problem signature:
    Problem Event Name:    APPCRASH
    Application Name:    mixxx.exe
    Application Version:    1.11.0.3862
    Application Timestamp:    518addd1
    Fault Module Name:    ig4icd64.dll
    Fault Module Version:    8.15.10.2302
    Fault Module Timestamp:    4d5586e7
    Exception Code:    c0000005
    Exception Offset:    0000000000a813c0
    OS Version:    6.1.7601.2.1.0.256.48
    Locale ID:    1033
    Additional Information 1:    a6ac
    Additional Information 2:    a6ac60087a90f42ca3946c02149a9ced
    Additional Information 3:    2dfb
    Additional Information 4:    2dfb18c967175e3fe6eb47a37c69e662

  Read our privacy statement online:
    http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

  If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt

To manage notifications about this bug go to:
https://bugs.launchpad.net/mixxx/+bug/1341036/+subscriptions

Tapan Biswas (t-biswas) wrote :

I just tried the unreleased version, the same result, it crashes similarly. I think you may be correct, this computer has mobile intel 4 series express chipset, and although the driver is updated as per Intel 8.15.10.2869, this may not be enough for handling graphics. The other computer which has no problem has a dedicated high end ati Radeon graphics card. Not sure though why mixxx graphics requirement has to be that high since it is not 3D.
Tapan

RJ Ryan (rryan) wrote :

Hi Tapan,

Thanks for trying that pre-release earlier. I've done some work and think I may have fixed it. Could you try a new build?

Details are here:
http://mixxx.org/forums/viewtopic.php?f=1&t=6617&p=22695

Thanks a lot for helping us fix this bug!
RJ

Changed in mixxx:
importance: Undecided → Critical
milestone: none → 1.12.0
RJ Ryan (rryan) on 2014-09-15
tags: added: ig4icd64.dll
RJ Ryan (rryan) wrote :

We now have release builds for 1.12 -- could you please test them out to see if this bug has been fixed?
http://mixxx.org/forums/viewtopic.php?f=1&t=6617&p=22695

Owen Williams (ywwg) wrote :

marking incomplete due to lack of info

Changed in mixxx:
status: New → Incomplete
To post a comment you must log in.
This report contains Public information  Edit
Everyone can see this information.

Other bug subscribers