Phone not usable while a call comes in - followed by "restart"
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
Canonical System Image |
Fix Released
|
Critical
|
kevin gunn | ||
Mir |
Fix Released
|
Critical
|
Unassigned | ||
0.19 |
Fix Released
|
Critical
|
Unassigned | ||
mir (Ubuntu) |
Fix Released
|
Critical
|
Unassigned | ||
unity-system-compositor (Ubuntu) |
Fix Released
|
Critical
|
Unassigned |
Bug Description
My system:
current build number: 225
device name: krillin
channel: ubuntu-
last update: 2016-01-09 06:52:53
version version: 225
version ubuntu: 20160109
version device: 20151216-378d4f3
version custom: 20151111-
What happened:
Someone called me and I wanted to take the call on the phone (nothing attached to the phone). The screen was locked and I pressed the power button to unlock the screen. The phone did not react on any pushed buttons. The phone continued ringing but I was not able to do anything with the phone during this time.
During the next minute the phone was blocked. After this period a "restart" followed.
"Restart":
The restart was not a real reset. The phone screen was black. Then approx. 1 - 2 minutes after the call was gone, the screen went on again and the ubuntu logo with the dots appeared (same screen when you start the phone but without the "bq"-screen).
I did not need to enter the PIN code of the SIM card. The phone was again fully operational.
This happened on January, 10th at approx. 13:30 h. I have attached the sys.log for your review and hopefully for tracing back the issue to the root cause.
Matthias
Changed in canonical-devices-system-image: | |
milestone: | ww08-2016 → ww04-2016 |
Changed in mir: | |
importance: | Undecided → Critical |
Changed in mir (Ubuntu): | |
importance: | Undecided → Critical |
Changed in qtmir (Ubuntu): | |
importance: | Undecided → Critical |
Changed in unity-system-compositor (Ubuntu): | |
importance: | Undecided → Critical |
no longer affects: | qtmir (Ubuntu) |
Changed in mir: | |
milestone: | none → 0.19.2 |
Changed in mir (Ubuntu): | |
status: | Confirmed → Fix Released |
Changed in mir (Ubuntu): | |
status: | Fix Released → Triaged |
Changed in mir (Ubuntu): | |
status: | Triaged → Fix Released |
Changed in canonical-devices-system-image: | |
status: | Confirmed → Fix Committed |
Changed in unity-system-compositor (Ubuntu): | |
status: | Confirmed → Fix Released |
no longer affects: | mir/0.20 |
Changed in canonical-devices-system-image: | |
milestone: | ww04-2016 → 9.1 |
Changed in mir: | |
status: | Fix Committed → Fix Released |
Changed in canonical-devices-system-image: | |
status: | Fix Committed → Fix Released |
I had a similar issue two days ago. A phone call came in and I couldn't accept it or do anything else. In different to the report above my phone didn't start alone. I have to made a "Power on" + "Vol Up" restart because nothing else worked. After restart (which needed more time as normal) my phone worked again normal.
I use a BQ 4.5 Aquaris
Ubuntu 15.04 OTA 8.5
Ubuntu-Image Part 20151210
If you need further information please let me know.