Held Messages Won't Accept Action - Underscore in Email

Bug #529550 reported by Maypo
This bug affects 2 people
Affects Status Importance Assigned to Milestone
GNU Mailman

Bug Description

It seems when mailman encounters an email address with an underscore embedded in the user name that is sent from a non-member, the held message gets stuck and won't accept accept, defer, reject or delete ie <email address hidden>.

Tested this by setting up test list, using default setup only changing administrative email and adding one member to accept the forwarded email.

When sending from non-member with <email address hidden>, moderation web page will accept radio button for action, but no action is taken. The moderation web page for moderation is re-displayed with no action taken. At that point if mailman get other requests from non-members even if thay are other email addresses, mailman will append these to the held messages file and they will all stack up with no way to delete them. I now have 3 held messages in one of my lists. One underscore sandwiched between 2 'normal' email addresses.

I have tried:
Setting held days with no help
Looking at each individually and trying to delete
Add user to the mebership list (the moderate screen will then show the moderated user as a member)

All with no change. The radio button is activated, submit is hit and mailman takes no action and re-displays the moderator screen.

Bluehost has this loaded as a basic service and I cannot get to the files to manually delete the held messages. At this point, the only work around is to delete the entire list and start from default (painful for a big list).


Revision history for this message
Maypo (markspangler) wrote :

version 2.1.12.cp3

Revision history for this message
Mark Sapiro (msapiro) wrote :

I cannot duplicate this in standard GNU Mailman. This is almost certainly a cPanel bug. I suggest reporting this to bluehost and asking them to remove the held messages and report this to cPanel.

See the cPanel FAQ at <http://wiki.list.org/x/sYA9>.

Changed in mailman:
status: New → Invalid
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