cPanel sites expose an email address for help that usually doesn't work.

Bug #1674802 reported by Mark Sapiro
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
GNU Mailman
Low
Mark Sapiro

Bug Description

The listinfo page at http(s)://example.com/mailman/listinfo contains The line "If you are having trouble using the lists, please contact <email address hidden>." and the admin overview at http(s)://example.com/mailman/admin contains the line "(Send questions and comments to <email address hidden>.)".

In most cases <email address hidden> is the list posting address for the site list and the site list can be configured to accept messages and deliver them appropriately, but in a multi-domain cPanel installation, there are multiple, disjoint and unrelated domains and only a single site list so most cPanel hosts have difficulty working around this issue in a way that accepts mail to a particular <email address hidden> address and delivers it to the appropriate example.com admin.

To avoid this issue, I propose adding a

CPANEL_WORKAROUND = No

switch which if set to Yes in mm_cfg.py would just not display those lines on the listinfo and admin overview pages.

Granted this is really cPanel's problem, but it causes grief for admins of cPanel hosted domains which expose addresses that don't accept mail. The hope is that by providing an easy way for cPanel or a cPanel host to "fix" this, that it will be done.

Revision history for this message
Mark Sapiro (msapiro) wrote :

It turns out an individual cPanel guest domain admin can create a <email address hidden> list in her domain and configure it to handle mail to that address.

It also appears that domain admins have the ability to create forwarders for addresses like <email address hidden>, so the exposure of that address is no more of an issue for cPanel users than for others.

Changed in mailman:
milestone: 2.1.24 → none
status: New → Invalid
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