http://ubuntu-tam.org website restore

Bug #132506 reported by ஆமாச்சு
8
Affects Status Importance Assigned to Milestone
Loco Team Webhosting
Fix Released
Undecided
Chris Jones

Bug Description

Hi,

We would like to restore our web site. It was http://ubuntu-tam.org

Regards,

Sri Ramadoss M
Team Contact - Ubuntu Tamil Team

Revision history for this message
Chris Jones (cmsj) wrote :

I have restored the database to our servers. You will need to point the DNS for www.ubuntu-tam.org and ubuntu-tam.org to 82.211.81.226.
Looking at the domain I believe it's hosted in the same place as many other LoCo domains, and that Nick Ali should be able to do that, so I'm assigning this to him.

Nick: If that's wrong or when you've done it, could you bounce this back to me?

Changed in loco-webhosting:
assignee: nobody → nali
status: New → In Progress
Revision history for this message
Nick Ali (nali) wrote :

DNS updated.

Changed in loco-webhosting:
assignee: nali → cmsj
Revision history for this message
Chris Jones (cmsj) wrote :

Sri: The main drupal site is restored (although I am not sure if I used the right theme - the andreas theme refused to work with drupal 5.2). I noticed that there were quite a few other sites in the ubuntu-tam.org directory. Were these personal sites?

Revision history for this message
Ubuntu Tamil Translators (ubuntu-l10n-ta) wrote : Re: [Bug 132506] Re: http://ubuntu-tam.org website restore

On 8/22/07, Chris Jones <email address hidden> wrote:
>
> Sri: The main drupal site is restored (although I am not sure if I used
> the right theme - the andreas theme refused to work with drupal 5.2). I
> noticed that there were quite a few other sites in the ubuntu-tam.org
> directory. Were these personal sites?
>

yes.. we have ubuntu tamil planet.. ubuntu tamil wiki and forums..

new site based on new ubuntu template were on the making...

kindly restore them.. there were few download folders to...

--
அன்புடன்,
ஆமாச்சு.
http://amachu.net

வாழிய செந்தமிழ்! வாழ்கநற் றமிழர்!
வாழிய பாரத மணித்திரு நாடு!

Revision history for this message
ஆமாச்சு (amachu) wrote :

> Were these personal sites?

No not personal sites... Yes in previous reply was not intended for personal site.. we have Ubuntu Tamil Planet, Ubuntu Tamil Wiki etc.,

Regards,
Sri Ramadoss M

Revision history for this message
ஆமாச்சு (amachu) wrote :

Hey,

As already said (https://lists.ubuntu.com/archives/loco-contacts/2007-July/001488.html) we have got a sponsor to host our site ourselves. It would also be great if you could just recover the data and provide us the same & point the DNS for www.ubuntu-tam.org and ubuntu-tam.org as mentioned below.

The DNS need to be,

primary dns: ns1.bluehost.com - 74.220.195.31
secondary dns: ns2.bluehost.com - 69.89.16.4

We will manage to build a new site based on new templates available.

Thanks in advance

Regards,

Sri Ramadoss M
Ubuntu Tamil Team

Revision history for this message
Nick Ali (nali) wrote :

As stated under the Domain Name Service section in https://wiki.ubuntu.com/LoCoHosting, there is no need to change the DNS servers. Please provide the IP address of the server that will host your sites. The DNS settings will be changed to point to that IP address.

Revision history for this message
ஆமாச்சு (amachu) wrote :

ns1.bluehost.com - 74.220.195.31
ns2.bluehost.com - 69.89.16.4

are the two they have provided.

and kindly update us on the backup of existing site. it has lot of manual pages.

regards.

Revision history for this message
Nick Ali (nali) wrote :

Please ask bluehost for the IP of the server. This is something they should be able to provide pretty easily.

Revision history for this message
Chris Jones (cmsj) wrote :

amachu: I have emailed you with a URL to a tarball containing a backup of your site.

Revision history for this message
Paul Bartell (paul-bartell) wrote :

Nick, sorry to jump in here, but cant you put those two bluehost nameservers as NS records on the Dns server currently hosting ubuntu-tam.org?

Revision history for this message
ஆமாச்சு (amachu) wrote :

the ip is: 69.89.27.234

will it do?

Chris,

Thank you for sending the backup of site. I got it and will verify and get back on the same.

Regards

Revision history for this message
Nick Ali (nali) wrote :

DNS changed for www.ubuntu-tam.org and ubuntu-tam.org to 69.89.27.234.

Changed in loco-webhosting:
assignee: cmsj → nali
status: In Progress → Fix Released
Revision history for this message
ஆமாச்சு (amachu) wrote :

Hi,

1) This is the hint they have given,

Addon Domains will not be functional unless the domain name is registered with a valid registrar and configured to point to our DNS servers.

2) I have attached the top and bottom portion of the message log when i tried to add the domain.

Guess the ip is: 74.220.195.31 or ns1.bluehost.com

Really sorry if am giving little trouble for you.

Amachu

Revision history for this message
ஆமாச்சு (amachu) wrote :
Revision history for this message
ஆமாச்சு (amachu) wrote :

hey,

its not working :-(

regards

Changed in loco-webhosting:
status: Fix Released → In Progress
Revision history for this message
Matthias Urlichs (smurf) wrote : DNS vs. web service

They say: <h3 class="style2">There is no website configured at this address.</h3>

This is not a DNS problem. This is a straightforward web server configuration issue.

I assume, cynic that I am, that they insist on having the domain on their servers because they want to park it there if it ever expires (and extort money for it if you want it back, or somebody else wants it).

… which is why we will not transfer the domain to them, or anybody else for that matter. There is NO TECHNICAL REASON WHATSOEVER why we should do that, much less want to.

Please either ask Bluehost support to add the domain without creating a new DNS entry (it already exists, dammit!), figure out how to do it with their web interface, or use a different provider.

Revision history for this message
Matthew Nuzum (newz) wrote :

By updating the domain to use bluehost's DNS servers, we lose nothing. Anytime we choose, we can update the domain again and point to our DNS servers again.

The way I understand it (I've had a bluehost account before) they host the DNS so that if they change IP addresses to reprovision sites (since, like every hosting provider, they oversell their services and sometimes need to relocate sites if too many on the same server start to use the disk space they're actually sold).

This is really no big deal and shouldn't be a major problem. We're not giving the domain to bluehost, we're just letting them manage the DNS.

Revision history for this message
Matthias Urlichs (smurf) wrote :

I can of course pull the zone from their DNS server; that's usually done, on the primary's side, by adding our master server (eshu.ubuntu-eu.org, 88.191.46.53) as an additional secondary DNS server.

This, however, does not require that the master ubuntu-tam.org NS records, which "whois" (or the screenshot in this bug) reports, point to bluehost.

In any case, I just tried to check whether a zone transfer would work, but bluehost's name server doesn't even know about the zone:

$ dig @ns1.bluehost.com ubuntu-tam.org any

; <<>> DiG 9.2.4 <<>> @ns1.bluehost.com ubuntu-tam.org
;; global options: printcmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: REFUSED, id: 9278
[...]

Revision history for this message
Nick Ali (nali) wrote :

I will go out on a limb and say that bluehost won't even let you create the ubuntu-tam.org if it doesn't find the dns already set to bluehost.

Revision history for this message
Matthias Urlichs (smurf) wrote :

Yes, I've come to almost expect that kind of stupidity from cheap hosters. :-(

The problem with that approach is that it makes any attempt to implement uninterrupted service to a domain, or a controlled switch-over to a new hoster, basically impossible.

As noris network (the company I co-own and which handles the DNS requests) is anything *but* a cheap hoster, our DNS update/transfer scripts get very unhappy if the "new" DNS server does not know about the domain or is not in a sensible state (non-authoritative, reports a lower sequence number, et al.) before we allow a switch-over request to be posted to our registrar.

Catch-22, anybody? :-/

Revision history for this message
ஆமாச்சு (amachu) wrote :

//This is really no big deal and shouldn't be a major problem. We're not giving the domain to bluehost, we're just letting them manage the DNS.//

Hi,

I registered http://anbu.in with brainpulse.com and pointed the DNS to bluehost. Except for the hosting brainpulse account has control over registration even now.

Like wise I hope even if the DNS is pointed bluehost the control will still be with canonical.

Kindly do it since our site is down for almost a month's time now.

ns1.bluehost.com - 74.220.195.31
ns2.bluehost.com - 69.89.16.4

Or if you feel its better to manage it within us, send us the ftp, database account details and all other relevant details , necessary to start our work immediately. Its fine for us.

Regards,
Amachu

Revision history for this message
Matthias Urlichs (smurf) wrote :

*Sigh*. I've triggered a NS record change. Should be active later today.

Sorry for being obnoxious here, but doing this manually, especially in the brain-dead way bluehost forces us to, is a nontrivial amount of work.

Revision history for this message
Matthias Urlichs (smurf) wrote :

... not to mention that bluehost violates core DNS requirements -- by not even being reachable via TCP.

$ telnet ns1.bluehost.com 53
Unable to connect to remote host: Connection refused
$ telnet ns2.bluehost.com 53
Unable to connect to remote host: Connection refused

Have fun. You'll certainly need it, dealing with a hoster whose configuration is *that* broken.

Revision history for this message
ஆமாச்சு (amachu) wrote :

Hey,

Thank You. Kindly visit http://ubuntu-tam.org

One thing that we still miss is the database back-ups of the previous site.

Please provide the same.

Amachu

Revision history for this message
Nick Ali (nali) wrote :

Stop by #canonical-syadmin during London business hours and ask for the backups.

nick

Revision history for this message
Chris Jones (cmsj) wrote :

I have a backup available, as Nick says, please come to #canonical-sysadmin during UK office hours I will provide you with a link. Alternatively, I can email you the link.

Changed in loco-webhosting:
assignee: nali → cmsj
status: In Progress → Fix Committed
Revision history for this message
ஆமாச்சு (amachu) wrote :

Chris,

Ok. I will visit #canonical-sysadmin tomorrow UK business hours. Your nick? I request you to send it also to amachu AT ubuntu dot com

Revision history for this message
Matthias Urlichs (smurf) wrote : Re: [Bug 132506] Re: http://ubuntu-tam.org website restore

Hi,

ஆமாச்சு:
> Chris,
>
> Ok. I will visit #canonical-sysadmin tomorrow UK business hours. Your
> nick? I request you to send it also to amachu AT ubuntu dot com
>
?? I'm not Chris.

--
Matthias Urlichs | {M:U} IT Design @ m-u-it.de | <email address hidden>
Disclaimer: The quote was selected randomly. Really. | http://smurf.noris.de
 - -
Eagles may soar, but weasels don't get sucked into jet engines.

Revision history for this message
Matthias Urlichs (smurf) wrote :

Bah. Ignore me, I completely missed the fact that this was a bug email.
--
Matthias Urlichs | {M:U} IT Design @ m-u-it.de | <email address hidden>
Disclaimer: The quote was selected randomly. Really. | http://smurf.noris.de
 - -
What a wonderful world it is that has girls in it!

Chris Jones (cmsj)
Changed in loco-webhosting:
status: Fix Committed → Fix Released
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