Asus U36SD freezes at suspend

Bug #975341 reported by Alexander Fougner
18
This bug affects 3 people
Affects Status Importance Assigned to Milestone
Linux
Confirmed
Medium
linux (Ubuntu)
Fix Released
Medium
Unassigned

Bug Description

"Suspend doesn’t work out of the box because of a problem with the USB buses."
as written here https://help.ubuntu.com/community/Asus_U36SD

There's also a documented fix on that wiki page, maybe it could be included in the kernel somehow.

ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: linux-image-3.2.0-22-generic 3.2.0-22.35
ProcVersionSignature: Ubuntu 3.2.0-22.35-generic 3.2.14
Uname: Linux 3.2.0-22-generic x86_64
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
ApportVersion: 2.0-0ubuntu4
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: alex 1578 F.... pulseaudio
Date: Fri Apr 6 19:43:00 2012
HibernationDevice: RESUME=UUID=4dd71029-a1af-4e94-a71b-af58d5340572
InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Beta amd64 (20120328)
MachineType: ASUSTeK Computer Inc. U36SD
ProcEnviron:
 TERM=xterm
 PATH=(custom, no user)
 LANG=sv_SE.UTF-8
 SHELL=/bin/bash
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-22-generic root=UUID=e16b9163-c261-4599-a582-eb70bd1631e9 ro quiet splash vt.handoff=7
SourcePackage: linux
StagingDrivers: mei
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 09/26/2011
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: U36SD.206
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: U36SD
dmi.board.vendor: ASUSTeK Computer Inc.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK Computer Inc.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrU36SD.206:bd09/26/2011:svnASUSTeKComputerInc.:pnU36SD:pvr1.0:rvnASUSTeKComputerInc.:rnU36SD:rvr1.0:cvnASUSTeKComputerInc.:ct10:cvr1.0:
dmi.product.name: U36SD
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK Computer Inc.

Revision history for this message
Alexander Fougner (fougner) wrote :
Brad Figg (brad-figg)
Changed in linux (Ubuntu):
status: New → Confirmed
Revision history for this message
Joseph Salisbury (jsalisbury) wrote :

Hi Alexander,

Thanks for reporting this bug.

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v3.4kernel[1] (Not a kernel in the daily directory). Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag(Only that one tag, please leave the other tags). This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text.

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.4-rc1-precise/

Changed in linux (Ubuntu):
importance: Undecided → Medium
tags: added: needs-upstream-testing
Changed in linux (Ubuntu):
status: Confirmed → Incomplete
tags: added: kernel-bug-exists-upstream
removed: needs-upstream-testing
Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
Alexander Fougner (fougner) wrote :

WIth the latest upstream (-3.4.0-030400rc1-generic)
The computer doesn't suspend or freeze, I can use the computer after unlocking the lock dialogue. However it seems my network devices etc. are "turned off" or something. My first impression is the computer suspended some devices and then returned to the desktop.

Revision history for this message
Joseph Salisbury (jsalisbury) wrote :

This issue appears to be an upstream bug, since you tested the latest upstream kernel. Would it be possible for you to open an upstream bug report at bugzilla.kernel.org [1]? That will allow the upstream Developers to examine the issue, and may provide a quicker resolution to the bug.

If you are comfortable with opening a bug upstream, It would be great if you can report back the upstream bug number in this bug report. That will allow us to link this bug to the upstream report.

[1] https://wiki.ubuntu.com/Bugs/Upstream/kernel

Changed in linux:
importance: Unknown → Medium
status: Unknown → Confirmed
Revision history for this message
AceLan Kao (acelankao) wrote :

I have another way to fix this issue and added your pci id in the kernel, could you give it a try?
http://people.canonical.com/~acelan/bugs/lp951143/

And I think it might be the same issue as bug 951143,
so please discuss in bug 951143 if you would like to add comments.
Thanks.

Changed in linux (Ubuntu):
status: Confirmed → Fix Released
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