Fingerprint is being read just once during a fingerprint-gui session
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
Fingerprint GUI |
Confirmed
|
Undecided
|
Unassigned | ||
libfprint |
Confirmed
|
Undecided
|
Unassigned |
Bug Description
Hello! I have this Fingerprint reader device (according to the provided list, it is supported):
`Bus 004 Device 003: ID 08ff:5731 AuthenTec, Inc. AES3500 TruePrint Sensor`
Unfortunately, it is not usable, neither on Windows or Linux, since on Linux it will stop reading the any finger after the first try. I've attached a screenshot, and an ltrace log, truncated at the beginning: http://
I've tried with several versions of Ubuntu: {10,12,14}.04 LTS, 15.04 - all will fail not read just once, it may be a driver error or a endless loop/deadlock.
Please fix this issue, I have 2pcs of this item, bought on eBay earlier (2-3 years), looks like this: http://
Related issue: https:/
Versions:
=======
$ apt-cache policy fingerprint*
acoustid-
Installed: (none)
Candidate: 0.6-4
Version table:
0.6-4 0
500 http://
fingerprint-gui:
Installed: 1.06.1-
Candidate: 1.06.1-
Version table:
*** 1.06.1-
500 http://
100 /var/lib/
fingerprint-
Installed: (none)
Candidate: 1.06.1-
Version table:
1.
500 http://
banshee-
Installed: (none)
Candidate: 2.4.0-4ubuntu1
Version table:
2.4.0-4ubuntu1 0
500 http://
libgroovefinger
Installed: (none)
Candidate: 4.2.1-1
Version table:
4.2.1-1 0
500 http://
policykit-
Installed: 1.06.1-
Candidate: 1.06.1-
Version table:
*** 1.06.1-
500 http://
100 /var/lib/
libgroovefinger
Installed: (none)
Candidate: 4.2.1-1
Version table:
4.2.1-1 0
500 http://
liblastfm-
Installed: (none)
Candidate: 1.0.8-2
Version table:
1.0.8-2 0
500 http://
libfprint0:
Installed: 1:0.6.0-
Candidate: 1:0.6.0-
Version table:
*** 1:0.6.0-
500 http://
100 /var/lib/
1:0.5.1-1 0
500 http://
libfprint-dev:
Installed: (none)
Candidate: 1:0.6.0-
Version table:
1:
500 http://
1:0.5.1-1 0
500 http://
libfprint-doc:
Installed: (none)
Candidate: 1:0.6.0-
Version table:
1:
500 http://
=======
Loaded modules:
=============
Module Size Used by
cfg80211 540672 0
snd_hda_
snd_hda_
kvm_amd 61440 0
kvm 483328 1 kvm_amd
snd_hda_codec_hdmi 53248 1
snd_hda_intel 32768 5
snd_hda_controller 32768 1 snd_hda_intel
serio_raw 16384 0
snd_seq_midi 16384 0
snd_seq_midi_event 16384 1 snd_seq_midi
snd_hda_codec 143360 5 snd_hda_
k8temp 16384 0
snd_rawmidi 32768 1 snd_seq_midi
amd64_edac_mod 32768 0
dm_multipath 24576 0
snd_hwdep 20480 1 snd_hda_codec
scsi_dh 16384 1 dm_multipath
edac_core 53248 2 amd64_edac_mod
edac_mce_amd 24576 1 amd64_edac_mod
snd_pcm 106496 4 snd_hda_
snd_seq 69632 2 snd_seq_
snd_seq_device 16384 3 snd_seq,
shpchp 40960 0
snd_timer 32768 2 snd_pcm,snd_seq
snd 90112 21 snd_hda_
8250_fintek 16384 0
asus_atk0110 20480 0
mac_hid 16384 0
i2c_nforce2 16384 0
soundcore 16384 2 snd,snd_hda_codec
parport_pc 32768 1
ppdev 20480 0
lp 20480 0
parport 45056 3 lp,ppdev,parport_pc
autofs4 40960 2
squashfs 49152 1
overlay 45056 1
nls_utf8 16384 1
isofs 40960 1
dm_mirror 24576 0
dm_region_hash 24576 1 dm_mirror
dm_log 20480 2 dm_region_
hid_generic 16384 0
uas 24576 0
usb_storage 69632 2 uas
usbhid 53248 0
hid 110592 2 hid_generic,usbhid
pata_acpi 16384 0
amdkfd 81920 1
amd_iommu_v2 20480 1 amdkfd
radeon 1556480 3
i2c_algo_bit 16384 1 radeon
ttm 98304 1 radeon
drm_kms_helper 122880 1 radeon
drm 344064 6 ttm,drm_
psmouse 118784 0
floppy 77824 0
ahci 36864 0
libahci 32768 1 ahci
forcedeth 69632 0
pata_amd 20480 1
=============
Thanks!
description: | updated |
Changed in fingerprint-gui: | |
status: | New → Confirmed |
Changed in libfprint: | |
status: | New → Confirmed |
description: | updated |
description: | updated |
Linux Mint 17.1 64bit Cinnamon is also affected by this bug. Let me know if you need any additional debug data.