| 2007-03-20 20:33:49 |
Ian Jackson |
bug |
|
|
added bug |
| 2007-03-20 20:34:06 |
Ian Jackson |
bug |
|
|
assigned to firefox (Ubuntu) |
| 2007-03-20 20:43:16 |
Freddy Martinez |
firefox: assignee |
|
mozilla-bugs |
|
| 2007-03-20 20:43:16 |
Freddy Martinez |
firefox: statusexplanation |
|
|
|
| 2007-03-20 20:58:51 |
Mark Shuttleworth |
firefox: status |
Unconfirmed |
Rejected |
|
| 2007-03-20 20:58:51 |
Mark Shuttleworth |
firefox: statusexplanation |
|
This is a LP problem, not a firefox one, AFAICS |
|
| 2007-03-20 22:26:24 |
Freddy Martinez |
firefox: status |
Rejected |
Unconfirmed |
|
| 2007-03-20 22:26:24 |
Freddy Martinez |
firefox: statusexplanation |
This is a LP problem, not a firefox one, AFAICS |
|
|
| 2007-03-21 04:04:50 |
Matthew Paul Thomas |
launchpad: status |
Unconfirmed |
Confirmed |
|
| 2007-03-21 04:04:50 |
Matthew Paul Thomas |
launchpad: importance |
Undecided |
Medium |
|
| 2007-03-21 04:04:50 |
Matthew Paul Thomas |
launchpad: statusexplanation |
|
This is three separate bugs.
First, "Get Help Online" item has existed in Ubuntu since 5.10, but has never been implemented in Launchpad. I think it should not be in Ubuntu, but in the meantime, an easy fix would be to redirect +gethelp to Launchpad's Answers page for the relevant package.
Second, all of Launchpad is served over HTTPS and much of it needn't be. This is bug 46591.
Third, a new Firefox profile shows several useless and counterproductive confirmation alerts when you first visit an HTTPS site. Please report this as a separate bug; upstream it is <https://bugzilla.mozilla.org/show_bug.cgi?id=341472>, but (to my non-maintainer eyes) it seems like it would be quite easy to patch the Ubuntu package for a better first-time experience. |
|
| 2007-03-21 04:31:41 |
Matthew Paul Thomas |
description |
If on a new Ubuntu install I have a generic Ubuntu application open (eog is my most recent test case) and request Get Help Online, I get (subject to other bugs):
1. A new browser window containing a blank content area, underneath
2. A popup dialogue warning me that I have requested an encrypted page (!)
3. When I dismiss that dialogue, I get a rather useless "help and support options" page which promised that "soon" this page will contain support options. This assertion does not seem to have proven true.
This is wrong because:
1. Requesting an encrypted page should not generate a warning (this is a firefox bug)
2. The page should not be encrypted anyway (this makes it less likely to work, slower, etc. etc.) (this is IMO a launchpad bug)
3. The prominence of the "Get Help Online" menu option suggests that something useful will happen when it's requested. This option should be disabled via some central switch somewhere until that is true. (This is yet another task for this bug but I'm not sure exactly which package it should be in.) |
The "Help" menu for most Ubuntu software includes a "Get Help Online..." item, but this opens a rather useless "help and support options" page which promised that "soon" this page will contain support options. This assertion does not seem to have proven true.
The prominence of the "Get Help Online" menu option suggests that something useful will happen when it's requested. This option should be disabled via some central switch somewhere until that is true.
(This bug report originally also mentioned Launchpad being served over HTTPS unnecessarily, which is bug 46591; and Firefox showing unnecessary confirmation alerts, which is now bug 94322.) |
|
| 2007-03-21 04:31:41 |
Matthew Paul Thomas |
title |
"Get Help Online" page has poor user experience |
"Get Help Online" page isn't useful |
|
| 2007-03-22 14:39:05 |
Sebastien Bacher |
launchpad-integration: status |
Unconfirmed |
Confirmed |
|
| 2007-03-22 14:39:05 |
Sebastien Bacher |
launchpad-integration: importance |
Undecided |
Low |
|
| 2007-03-26 17:23:28 |
Sebastien Bacher |
launchpad-integration: status |
Confirmed |
Fix Released |
|
| 2007-03-26 17:23:28 |
Sebastien Bacher |
launchpad-integration: statusexplanation |
|
launchpad-integration (0.1.9) feisty; urgency=low
.
* lib/launchpad-integration.c, lib/lpint-bonobo.c:
- don't list the "Get Help Online" item, the current launchpad content
is not useful (Ubuntu: #94224)
|
|
| 2007-05-07 14:36:42 |
Francis J. Lacoste |
launchpad-answers: status |
Confirmed |
Needs Info |
|
| 2007-05-07 14:36:42 |
Francis J. Lacoste |
launchpad-answers: assignee |
|
kiko |
|
| 2007-05-07 14:36:42 |
Francis J. Lacoste |
launchpad-answers: statusexplanation |
This is three separate bugs.
First, "Get Help Online" item has existed in Ubuntu since 5.10, but has never been implemented in Launchpad. I think it should not be in Ubuntu, but in the meantime, an easy fix would be to redirect +gethelp to Launchpad's Answers page for the relevant package.
Second, all of Launchpad is served over HTTPS and much of it needn't be. This is bug 46591.
Third, a new Firefox profile shows several useless and counterproductive confirmation alerts when you first visit an HTTPS site. Please report this as a separate bug; upstream it is <https://bugzilla.mozilla.org/show_bug.cgi?id=341472>, but (to my non-maintainer eyes) it seems like it would be quite easy to patch the Ubuntu package for a better first-time experience. |
Kiko, following your changes to that page, can we consider this bug fix released? |
|
| 2007-05-15 11:13:22 |
Christian Reis |
launchpad-answers: status |
Needs Info |
Fix Released |
|
| 2007-05-15 11:13:22 |
Christian Reis |
launchpad-answers: statusexplanation |
Kiko, following your changes to that page, can we consider this bug fix released? |
It looks much better now. If the reporter thinks it can be improved please let me know. |
|
