User account missing preferred email after suspension/reactivation
Bug #793670 reported by
Gary Poster
This bug report is a duplicate of:
Bug #893682: Formerly suspended users are not able to log in.
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This bug affects 1 person
| Affects | Status | Importance | Assigned to | Milestone | |
|---|---|---|---|---|---|
| Launchpad itself |
Triaged
|
Critical
|
Unassigned | ||
Bug Description
OOPS-1973H90 shows a new incidence of the symptom of bug 580461 to which the OOPS links. However, it looks like the cause is different. It may be caused by suspending and then reactivating a user, which is what happened here.
Revision history for this message
| Brad Crittenden (bac) wrote | #1 |
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We discovered another case where a user was suspended and then upon re-activating his account his preferred email address was now shown in the db as 'validated'. Due to that he could not log in.
So something in our suspend -> activate mechanism is incorrectly changing the email address status which then requires LOSA intervention to manually change the db to fix.