Support Requests difficult to mark as answered
Bug #70250 reported by
williamts99
This bug report is a duplicate of:
Bug #3401: Hard to discover how to close a support request.
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| Affects | Status | Importance | Assigned to | Milestone | |
|---|---|---|---|---|---|
| Launchpad itself |
New
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Undecided
|
Unassigned | ||
Bug Description
Some people are having trouble closing support requests. It seems that it is not intuitive that you have to add a reply just to close the support request. Maybe having a link at the top to mark it as answered when the person is logged in would be much more efficient as when we know which requests are answered time is not spent re-reading through already answered requests.
Revision history for this message
| Francis J. Lacoste (flacoste) wrote | #1 |
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Thanks for reporting this. This bug already existed in our database (#3401) and a fix has been implemented and is now available for testing on our staging server.
See my message to the launchpad-users mailing for the list of changes and the instructions on how to try the new features: https:/