Statistics on questions

[Aaron Albright]

Issue: Would it be possible to implement a reporting feature for the support tickets functionality?

Example reports:

Open/closed dates and stats.
   when the ticket was open/closed, how many days open?

   how many replies to a ticket before it was closed.
how many comments needed before the ticket was closed?

if possible, add a feature where additional information (which would be added by the support contact person) (drop down selection?) where the user can select entered data, like current version that the problem exists in, what operating system, and then be able to run reports on the different fields, ie how many issues for what operating system, how many issues for this subcomponent of the product, etc.

In otherwords I'm thinking along the lines of enhanced bug tracking functionality, not unlike those used for Software Quality Assurance life cycle to ensure a high quality product while providing stats on support requests, which would in turn enhance the quality of the product. Knowing what areas need improvement helps the dev teams work on those areas to shore up support and quality.

Thanks for your consideration and time.

Aaron

[Vikram Dhillon (dhillon-v10)]

We could possibly use some of the scripts over from the ubuntu-qa-website team and make a reporting feature here. Will look into this more.

[Curtis Hovey (sinzui)]

Answers does not have a public API, so I think many bugs reports scripts cannot be reused.