+filebug page when no upstream tracker is linked could be more helpful

Bug #492334 reported by Barry Warsaw on 2009-12-04
12
This bug affects 2 people
Affects Status Importance Assigned to Milestone
Launchpad itself
High
Unassigned

Bug Description

An issue came up while I was CHR. I'm not positive it's a bug but I did promise to capture it, so here ya go.

A user went to http://launchpad.net/gitso and wanted to file a bug. So they went to the bugs pillar and clicked on Report a bug, ending up here:

https://bugs.edge.launchpad.net/gitso/+filebug

Gitso doesn't use Launchpad for bugs, so a yellow box comes up saying:

Launchpad doesn't know what bug tracker Gitso uses. Do you know? Tell us about it.

The user then dutifully clicked on the link, which led to a feedback@ message. While he told us in that message about the upstream tracker, I'm not sure it's actually the job of the CHR to make that link. I think that's something that's more appropriate for the maintainer of the package. Maybe that text should say something like:

Launchpad doesn't know what bug tracker Gitso uses. Do you know? If so, please _contact the maintainer of the Gitso package in Launchpad_ and let them know about it!

That link would point to the Contact this user page of the maintainer of the package.

Curtis Hovey (sinzui) wrote :

This issue is inscope for the 10.05 series

affects: launchpad → malone
Changed in malone:
importance: Undecided → High
status: New → Triaged
Curtis Hovey (sinzui) wrote :

This was fixed of successive landing to the project bug page, usage enums, also-affects, package linking, and the most recent change to replace the suggestion to use feedback@.

Changed in malone:
milestone: none → 10.12
status: Triaged → Fix Released
assignee: nobody → Curtis Hovey (sinzui)
Curtis Hovey (sinzui) on 2017-05-15
Changed in launchpad:
assignee: Curtis Hovey (sinzui) → nobody
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