unnecessary email notifications with reverted changes

[Michael Lazarev]

When user changes a status of a bug, and then changes it back, an e-mail like this is sent to all subscribers of this bug:

--------------------------------------------------
** Changed in: empathy
      Status: Confirmed => Fix Released

** Changed in: empathy
      Status: Fix Released => Confirmed
--------------------------------------------------

Please, make a check before sending messages like this. And if initial status is equal to final status, discard sending of such notifications.

How this happens is maybe related to bugs 436364 and 446901, but I don't really believe that changing the bug status is confusing for users.

[Eleanor Berger (intellectronica)]

2009/11/13 Launchpad Bug Tracker <email address hidden>

> You have been subscribed to a public bug:
>
> When user changes a status of a bug, and then changes it back, an e-mail
> like this is sent to all subscribers of this bug:
>
> --------------------------------------------------
> ** Changed in: empathy
> Status: Confirmed => Fix Released
>
> ** Changed in: empathy
> Status: Fix Released => Confirmed
> --------------------------------------------------
>
> Please, make a check before sending messages like this. And if initial
> status is equal to final status, discard sending of such notifications.
>
> How this happens is maybe related to bugs 436364 and 446901, but I don't
> really believe that changing the bug status is confusing for users.

This is annoying, but the information is important, so I don't think we
should ignore it completely. It might make sense to avoid sending an email,
though.

>

[Michael Lazarev (milaz)]

@Tom Berger:

This is exactly what I suggested: if the *only* information of e-mail
is that status was changed, and immediately changed back, don't send
it. That's all.

I didn't suggest anything more, so it's unclear what do you mean by saying

> This is annoying, but the information is important, so I don't think we
> should ignore it completely.

If I understand correctly, that particular kind of messages is
useless, and it would be very interesting to find out how many of them
are sent daily. I believe launchpad must have some logs for it.

[Eleanor Berger (intellectronica)]

2009/11/13 Michael Lazarev <email address hidden>

> @Tom Berger:
>
> This is exactly what I suggested: if the *only* information of e-mail
> is that status was changed, and immediately changed back, don't send
> it. That's all.
>
> I didn't suggest anything more, so it's unclear what do you mean by
> saying
>
> > This is annoying, but the information is important, so I don't think we
> > should ignore it completely.
>
> If I understand correctly, that particular kind of messages is
> useless, and it would be very interesting to find out how many of them
> are sent daily. I believe launchpad must have some logs for it.

Sorry for not being clear, what I meant is that we should still record the
information, just not send the email.