Account merge disfunctional

[Philipp Kern]

Tries to merge additional accounts into one fail with the following error:

RequestExpired
A server error occured.

The interface used is located on [1].

[1] https://launchpad.net/people/+requestmerge

[Guilherme Salgado (salgado)]

This seems to have been caused by another query that took too long and blocked
the tables used on the query issued by this page. As a consequence the query
expired.

This could also have been caused by this query taking too long by itself, but
I'm pretty sure that's not the case, as this is not the one which performs the
merge.

Philipp, could you try again and see if it works?

[Philipp Kern (pkern)]

It doesn't work yet. I tried it already two times with an hour in between before I reported the bug.

Thanks for your help, Guilherme, though.

[Guilherme Salgado (salgado)]

Indeed, the problem seems to be with some query issued by that page. I found
something that can be causing this problem; will do some tests today so I can
get this fix on production by tomorrow morning.

[Philipp Kern (pkern)]

I just tried it again and the request was processed. Was this a load problem or have you fixed the issue?

[Christian Reis (kiko)]

There's a load problem, part of which is still unresolved -- so you were lucky, in a way. Salgado is still working on getting this to work reliably.

[Guilherme Salgado (salgado)]

No, I haven't fixed anything, specially because I didn't find the cause.

[Rob Sharp (qnm)]

I'm seeing the same problem. I have one account with an email address, the other account without, and I can't merge due to the error described above.

[Vincent van Adrighem (adrighem)]

Same problem here. I've been having them since the 21st.
It can fail on two seperate points.

Sometimes it errors when I click on the "merge it" link pointing to https://launchpad.net/people/+requestmerge?field.dupeaccount=vincent-dirck
and sometimes it doesn't, but then it fails on the final "submit" on that page.

[Rob Sharp (qnm)]

I have just been able to do a merge (although my email hasn't arrived yet, but I guess that's another issue). I had just completed my GPG authentication.

Did someone fix something, or is GPG authentication somehow a factor?

Rob.

[Stuart Bishop (stub)]

The fix was rolled out a few hours ago.

[Vincent van Adrighem (adrighem)]

Checked the fix, and everything works as expected. Bug can be closed.