Confusing mixture of pages for editing a ticket
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
Launchpad itself |
Fix Released
|
Medium
|
Francis J. Lacoste |
Bug Description
Support requests, aka tickets, have four pages for editing their details.
1. "Edit Ticket": Description and Title.
2. "Edit Priority and Assignee": Priority, Assignee, and (surprise!) Status Whiteboard.
3. "Administer": Status, Priority, and Status Whiteboard.
4. "Reject Ticket": rejected/reopened status.
So we have six items here -- description, title, priority, assignee, status whiteboard, and status -- spread over four pages. This is confusingly arbitrary, clutters the menu, and is inefficient if you want to (for example) change the title and the priority. Using multiple pages would be understandable if there were more than, say, 40 items to fill in. But for six items, a single page is quite enough.
Changed in launchpad: | |
status: | Unconfirmed → Confirmed |
Changed in launchpad: | |
assignee: | nobody → bjornt |
Changed in launchpad-support-tracker: | |
assignee: | bjornt → francis |
assignee: | francis → flacoste |
title, description, priority, assignee, sourcepackage and status whiteboard will be editable on the 'Edit Request' page. Only the fields you have permission to change will be displayed.
The status will be editable on a 'Change status' page. It's on a separate page because you'll now have to provide a comment along the status change.
The reject page will stay, because that action will also requires a comment and is available to different users
than 'Change status'.
The reopen (now done as part of the comment driven workflow), 'Change Source Package' and 'Administer' links will disappear.