email signoff confusing / misleading

Bug #156873 reported by Leonard Richardson
2
Affects Status Importance Assigned to Milestone
Launchpad itself
Triaged
Low
Unassigned

Bug Description

mpt spotted a couple minor infelicities in the emails we send.

lib/canonical/launchpad/emailtemplates/ppa-subscription-cancelled.txt
lib/canonical/launchpad/emailtemplates/ppa-subscription-new.txt
lib/canonical/launchpad/emailtemplates/profile-created.txt
lib/canonical/launchpad/emailtemplates/validate-email.txt
lib/canonical/launchpad/emailtemplates/request-merge.txt
lib/lp/registry/emailtemplates/membership-invitation.txt
lib/lp/registry/emailtemplates/membership-auto-renewed-bulk.txt
lib/lp/registry/emailtemplates/team-merged.txt
lib/lp/registry/emailtemplates/membership-expired-bulk.txt
lib/lp/registry/emailtemplates/new-held-message.txt
lib/lp/registry/emailtemplates/product-other-license.txt
lib/lp/registry/emailtemplates/membership-auto-renewed-personal.txt
lib/lp/registry/emailtemplates/new-mailing-list.txt
lib/lp/registry/emailtemplates/person-merged.txt
lib/lp/registry/emailtemplates/membership-expired-personal.txt
lib/lp/registry/emailtemplates/membership-member-renewed.txt
lib/lp/translations/emailtemplates/poimport-with-errors.txt
lib/lp/translations/emailtemplates/poimport-template-confirmation.txt
lib/lp/translations/emailtemplates/poimport-got-old-version.txt
lib/lp/translations/emailtemplates/poimport-too-many-plural-forms.txt
lib/lp/translations/emailtemplates/poimport-syntax-error.txt
lib/lp/translations/emailtemplates/poimport-not-exported-from-rosetta.txt
lib/lp/translations/emailtemplates/poimport-confirmation.txt
lib/lp/translations/emailtemplates/poimport-bad-encoding.txt

sign off with a message like this:

Regards,
The Launchpad team
or
Thanks,
Launchpad
or similar.

This is often misleading: if an email sent by the site makes someone angry, it's almost certain that contacting the Launchpad team will not help. There are also situations (covered in bug #154627) in which the email contains text written by a human user of the site, and the signoff makes it confusing who's talking. mpt recommends getting rid of the sign-off altogether.

Changed in launchpad:
status: New → Confirmed
Curtis Hovey (sinzui)
Changed in launchpad-foundations:
importance: Undecided → Low
status: Confirmed → Triaged
Revision history for this message
Robert Collins (lifeless) wrote :

I've remove the one about names, because that appears to have been changed in most of the templates I saw, its still in the original description if someone wants to dig when they look at this bug. If relevant, I suggest a separate bug for that issue anyhow.

description: updated
tags: added: email
summary: - Launchpad emails need to make better use of names
+ email signoff confusing / misleading
tags: added: notifications
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