| 2007-04-19 20:56:16 |
Francis J. Lacoste |
bug |
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added bug |
| 2007-04-19 20:56:46 |
Francis J. Lacoste |
launchpad-answers: status |
Unconfirmed |
Confirmed |
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| 2007-04-19 20:56:46 |
Francis J. Lacoste |
launchpad-answers: importance |
Undecided |
High |
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| 2007-04-19 20:56:46 |
Francis J. Lacoste |
launchpad-answers: statusexplanation |
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This is a serious usability short-comings. |
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| 2007-04-19 20:57:46 |
Francis J. Lacoste |
title |
'I Solved my Problem' action is ambiguous |
'I Solved my Problem' button is ambiguous |
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| 2007-04-19 20:58:19 |
Francis J. Lacoste |
description |
Many users are confused by the label of the 'I Solved my Problem' buttons. They probably think that it means that the problem is solved, not that they found the solution to their problem.
Looking at the 26 latest solved questions on ubuntu, I found out that 11 out 26 used the 'I Solved my Problem' button to mark the answer solved. Only 3 were legitimate uses of the button, other will thanks the answerer along the way.
Examples:
- https://answers.launchpad.net/ubuntu/+source/yelp/+question/5183
- https://answers.launchpad.net/ubuntu/+source/mplayer/+question/5190
- https://answers.launchpad.net/ubuntu/+source/gnome-utils/+question/5162
- https://answers.launchpad.net/ubuntu/+question/5145
- https://answers.launchpad.net/ubuntu/+question/5136
- https://answers.launchpad.net/ubuntu/+question/5125
- https://answers.launchpad.net/ubuntu/+question/5084
- https://answers.launchpad.net/ubuntu/+source/nautilus/+question/5077
So the best answer is wrong in about 33% of these cases. |
Many users are confused by the label of the 'I Solved my Problem' buttons. They probably think that it means that the problem is solved, not that they found the solution to their problem.
Looking at the 26 latest solved questions on ubuntu, I found out that 11 out 26 used the 'I Solved my Problem' button to mark the answer solved. Only 3 were legitimate uses of the button, other will thanks the answerer along the way.
Examples:
- https://answers.launchpad.net/ubuntu/+source/yelp/+question/5183
- https://answers.launchpad.net/ubuntu/+source/mplayer/+question/5190
- https://answers.launchpad.net/ubuntu/+source/gnome-utils/+question/5162
- https://answers.launchpad.net/ubuntu/+question/5145
- https://answers.launchpad.net/ubuntu/+question/5136
- https://answers.launchpad.net/ubuntu/+question/5125
- https://answers.launchpad.net/ubuntu/+question/5084
- https://answers.launchpad.net/ubuntu/+source/nautilus/+question/5077
So the best answer is wrong in about 33% of these 26 solved questions. |
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| 2007-04-24 15:55:07 |
Curtis Hovey |
launchpad-answers: assignee |
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sinzui-is |
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| 2007-04-24 15:55:07 |
Curtis Hovey |
launchpad-answers: statusexplanation |
This is a serious usability short-comings. |
To implement Martin's plan, we need to update:
5 doc tests
2 pagestests
1 browser view (most of the work)
1 template
We need to add a test for the answer comment in pagetests. Comments are already supported for the answer in the code.
I think I can do this this week with the momentum I have right now. |
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| 2007-04-25 02:28:01 |
Christian Reis |
launchpad-answers: statusexplanation |
To implement Martin's plan, we need to update:
5 doc tests
2 pagestests
1 browser view (most of the work)
1 template
We need to add a test for the answer comment in pagetests. Comments are already supported for the answer in the code.
I think I can do this this week with the momentum I have right now. |
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| 2007-04-26 19:15:48 |
Curtis Hovey |
launchpad-answers: status |
Confirmed |
In Progress |
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| 2007-04-26 19:15:48 |
Curtis Hovey |
launchpad-answers: statusexplanation |
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Partial fix committed in RF 4164. The wording was revised and a note added to the bottom of the form. I'll keep this issue 'In Progress' until we evaluate how the patch changes user behavior. In the unlikely case that the problem becomes negligible, we can close it. I expect that we will want to revise the form's behaviour after we understand how users are reading it. |
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| 2007-05-19 00:04:43 |
Joey Stanford |
launchpad-answers: statusexplanation |
Partial fix committed in RF 4164. The wording was revised and a note added to the bottom of the form. I'll keep this issue 'In Progress' until we evaluate how the patch changes user behavior. In the unlikely case that the problem becomes negligible, we can close it. I expect that we will want to revise the form's behaviour after we understand how users are reading it. |
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| 2007-05-19 00:45:33 |
Curtis Hovey |
launchpad-answers: status |
In Progress |
Fix Released |
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| 2007-05-19 00:45:33 |
Curtis Hovey |
launchpad-answers: statusexplanation |
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In the absence of new evidence. I'm closing this since it ware released 3 weeks ago. If this is not correct, let's get some concrete reasons for why we have a problem. |
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| 2007-05-23 16:42:18 |
Francis J. Lacoste |
launchpad-answers: status |
Fix Released |
Confirmed |
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| 2007-05-23 16:42:18 |
Francis J. Lacoste |
launchpad-answers: assignee |
sinzui-is |
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| 2007-05-23 16:42:18 |
Francis J. Lacoste |
launchpad-answers: statusexplanation |
In the absence of new evidence. I'm closing this since it ware released 3 weeks ago. If this is not correct, let's get some concrete reasons for why we have a problem. |
I ran a similar query than before and it seems that the label change did improve thing somewhat. But I think we are still having a problem:
Out of 398 questions that came out since the fix was rolled out to production, there were:
- 193 were confirmed using the 'This Solved my Problem' button (48% vs 30% before the fix)
- 138 confirmed their own answer (34% vs 53% before the fix)
- 67 used the link from the notification email to confirm the answer (16% same as before)
So the label change had an impact on the use of the button, but I think 34% of self-answers is still high. From the initial exploration, 3 out of 26 solved questions (~11%) were real self-answers.
I think it's time to give serious considerations to MPT suggestion :-)
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| 2007-05-24 15:31:55 |
Francis J. Lacoste |
launchpad-answers: assignee |
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flacoste |
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| 2007-05-24 15:31:55 |
Francis J. Lacoste |
launchpad-answers: statusexplanation |
I ran a similar query than before and it seems that the label change did improve thing somewhat. But I think we are still having a problem:
Out of 398 questions that came out since the fix was rolled out to production, there were:
- 193 were confirmed using the 'This Solved my Problem' button (48% vs 30% before the fix)
- 138 confirmed their own answer (34% vs 53% before the fix)
- 67 used the link from the notification email to confirm the answer (16% same as before)
So the label change had an impact on the use of the button, but I think 34% of self-answers is still high. From the initial exploration, 3 out of 26 solved questions (~11%) were real self-answers.
I think it's time to give serious considerations to MPT suggestion :-)
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| 2007-06-19 20:35:55 |
Francis J. Lacoste |
launchpad-answers: assignee |
flacoste |
sinzui-is |
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| 2007-06-29 12:55:35 |
Curtis Hovey |
launchpad-answers: status |
Confirmed |
In Progress |
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| 2007-06-29 12:55:35 |
Curtis Hovey |
launchpad-answers: statusexplanation |
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Dare I say it, I'm undertaking this issue. I'm going to inch my way to Matthew's proposal. If UI gets awkward, I'll call for assistance. |
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| 2007-07-12 02:19:58 |
Curtis Hovey |
launchpad-answers: status |
In Progress |
Fix Committed |
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| 2007-07-12 02:19:58 |
Curtis Hovey |
launchpad-answers: statusexplanation |
Dare I say it, I'm undertaking this issue. I'm going to inch my way to Matthew's proposal. If UI gets awkward, I'll call for assistance. |
Fixed in RF 4532. |
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| 2007-07-19 17:15:16 |
Curtis Hovey |
launchpad-answers: status |
Fix Committed |
Fix Released |
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| 2007-07-19 17:15:16 |
Curtis Hovey |
launchpad-answers: statusexplanation |
Fixed in RF 4532. |
Fix released in Launchpad 1.1.7. |
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