Fowarding Email into KARL from Outlook

[Nat Katin-Borland]

I believe this is a problem that I reported in the past and I thought we had solved it, but I'm getting reports (that I have confirmed) that if you forward a message into KARL from Outlook all the text in the original message gets chopped. If you forward an email into a KARL blog from Gmail, the original message's text is kept. I can't find the original ticket where we worked on this, but we need to make sure that forwarded emails from Outlook into KARL blogs don't get the original text dropped because this is the dominant use case for how people send email into blogs.

[Paul Everitt (paul-agendaless)]

Worth looking at once we get the current logjam out of the way.

[Paul Everitt (paul-agendaless)]

Carlos, I'm going to hand this one to you, knowing that you might need to ask Nat to forward you an email from Outlook that you can use as a reference.

[Carlos de la Guardia (cguardia)]

Nat,

can you forward me a few emails from outlook so that I can investigate this problem?

[Nat Katin-Borland (nborland)]

Hi Carlos,

Do you want emails that were forwarded into KARL or just any emails from Outlook?

-Nat

[Carlos de la Guardia (cguardia)]

Nat, even though nothing has changed on the code side, the last tests we made worked fine. Can you confirm that this works ok?

[Nat Katin-Borland (nborland)]

Hi Carlos,

Now I'm not so sure if it's working. Here's the use case: get an article forwarded to you, then forward that email containing the article to the blog of a KARL community. Your note along with the article should go through. Instead, what seems to be happening is that your note stays, but the original article gets cutoff. I'll forward you an example.

-Nat

--
Nathaniel Katin-Borland
Support Specialist
Knowledge Management Initiative
KARL Support Team
Open Society Foundations - New York Office
400 West 59th Street New York, NY 10019
Email: <email address hidden>
Phone: [phone]
http://www.soros.org/
http://www.karlproject.org

-----Original Message-----
From: <email address hidden> [mailto:<email address hidden>] On Behalf Of Carlos de la Guardia
Sent: Saturday, August 18, 2012 1:54 AM
To: Nathaniel Katin-Borland
Subject: [Bug 994594] Re: Fowarding Email into KARL from Outlook

Nat, even though nothing has changed on the code side, the last tests we made worked fine. Can you confirm that this works ok?

--
You received this bug notification because you are subscribed to the bug report.
https://bugs.launchpad.net/bugs/994594

Title:
  Fowarding Email into KARL from Outlook

Status in KARL3:
  In Progress

Bug description:
  I believe this is a problem that I reported in the past and I thought
  we had solved it, but I'm getting reports (that I have confirmed) that
  if you forward a message into KARL from Outlook all the text in the
  original message gets chopped. If you forward an email into a KARL
  blog from Gmail, the original message's text is kept. I can't find
  the original ticket where we worked on this, but we need to make sure
  that forwarded emails from Outlook into KARL blogs don't get the
  original text dropped because this is the dominant use case for how
  people send email into blogs.

To manage notifications about this bug go to:
https://bugs.launchpad.net/karl3/+bug/994594/+subscriptions

[Paul Everitt (paul-agendaless)]

Hi Nat. If you forwarded an example to Carlos, remember to assign this ticket to him to put it back on his plate.

[Nat Katin-Borland (nborland)]

Sent more examples to Carlos - assigning back to him.

[Paul Everitt (paul-agendaless)]

Let's move this one out of this milestone.

[Paul Everitt (paul-agendaless)]

We need to slow everything down until we get clarity on the Q4 budget.