I have found a solution. The juju vsphere images load with /etc/default/grub containing the following line which is causing the problem. GRUB_CMDLINE_LINUX_DEFAULT="console=tty1 console=ttyS0" If I change it to: GRUB_CMDLINE_LINUX_DEFAULT="maybe-ubiquity" I can update the vmware hardware version to 13 or 14 with no trouble and they boot normally. I am not certain what the maybe-ubiquity does, but I am certain that the problem lies with the "console=tty1 console=ttyS0". On Wed, Jul 24, 2019 at 3:41 AM John A Meinel