EHL board does not suspend properly

Bug #1937145 reported by Doug Jacobs
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
intel
Fix Committed
Critical
Unassigned
Lookout-canyon-series
Fix Released
Undecided
Unassigned

Bug Description

[Summary]EHL board does not suspend. The screen goes blank with the cursor in the upper left corner, but never finishes. The fan is still running. And the system does not wake from keyboard or mouse, even though they are still powered.

[Steps to reproduce]
Boot system
Go to Power Off -> Suspend
Wait for the system to suspend.

[Expected result]
System should go into suspend mode.
The screen should be off, the fan should be off.
The system should resume from activity from the mouse or keyboard.

[Actual result]
The screen goes blank (except for the cursor in the upper left) but never turns off (even after 5 minutes)
The system does not power down (the fan is still spinning)
The USB and LEDs on board do not turn off.
System does not resume.

[Failure rate]100%

[Additional information]
CID: 202105-29063
SKU:
system-manufacturer: Intel Corporation
system-product-name: Elkhart Lake Embedded Platform
bios-version: EHLSFWI1.R00.2091.A00.2002250754
CPU: Genuine Intel(R) CPU 0000 @ 1.90GHz (4x)
GPU: 00:02.0 VGA compatible controller [0300]: Intel Corporation Device [8086:4571]
kernel-version: 5.11.0-1009-intel

[Stage]
Device froze, issue reported and logs collected right after a reboot

Revision history for this message
Doug Jacobs (djacobs98) wrote :

Automatically attached

Revision history for this message
Doug Jacobs (djacobs98) wrote :

Automatically attached

Revision history for this message
Doug Jacobs (djacobs98) wrote :

Automatically attached

Revision history for this message
Sachin Mokashi (sachinmokashi) wrote :

Intel had proposed a solution for this issue:
https://bugs.launchpad.net/intel/+bug/1936235

As discussed in meeting, I believe this issue is resolved. Can you proceed to close this bug

Doug Jacobs (djacobs98)
tags: added: lookout-canyon
Revision history for this message
Anthony Wong (anthonywong) wrote :

@Sachin
You also said in https://bugs.launchpad.net/intel/+bug/1936235/comments/5 that the issue was only found on early SKU of RVP board. Does that apply to this EHL as well?

Changed in intel:
status: New → Incomplete
Revision history for this message
Kent Lin (kent-jclin) wrote :

This is fixed with latest daily build.

Changed in intel:
status: Incomplete → Fix Committed
importance: Undecided → Critical
Revision history for this message
Sachin Mokashi (sachinmokashi) wrote :

@djacobs98, yes it applied to this EHL as well.

Since this issue is resolved in latest daily build as seen in #6, can you close this bug

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