EHL board does not suspend properly
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
intel |
Fix Committed
|
Critical
|
Unassigned | ||
Lookout-canyon-series |
Fix Released
|
Undecided
|
Unassigned |
Bug Description
[Summary]EHL board does not suspend. The screen goes blank with the cursor in the upper left corner, but never finishes. The fan is still running. And the system does not wake from keyboard or mouse, even though they are still powered.
[Steps to reproduce]
Boot system
Go to Power Off -> Suspend
Wait for the system to suspend.
[Expected result]
System should go into suspend mode.
The screen should be off, the fan should be off.
The system should resume from activity from the mouse or keyboard.
[Actual result]
The screen goes blank (except for the cursor in the upper left) but never turns off (even after 5 minutes)
The system does not power down (the fan is still spinning)
The USB and LEDs on board do not turn off.
System does not resume.
[Failure rate]100%
[Additional information]
CID: 202105-29063
SKU:
system-
system-
bios-version: EHLSFWI1.
CPU: Genuine Intel(R) CPU 0000 @ 1.90GHz (4x)
GPU: 00:02.0 VGA compatible controller [0300]: Intel Corporation Device [8086:4571]
kernel-version: 5.11.0-1009-intel
[Stage]
Device froze, issue reported and logs collected right after a reboot
tags: | added: lookout-canyon |
Automatically attached