fan speed not reported with Ubuntu 18.10 and 19.04

[Jean-Luc Botto]

after upgrade with Ubuntu 18.10 or 19.04, fan speed is missing from the list of available sensors
---
ProblemType: Bug
ApportVersion: 2.20.10-0ubuntu27
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: jean-luc 1975 F.... pulseaudio
 /dev/snd/controlC1: jean-luc 1975 F.... pulseaudio
 /dev/snd/pcmC1D0p: jean-luc 1975 F...m pulseaudio
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 19.04
InstallationDate: Installed on 2019-04-21 (8 days ago)
InstallationMedia: Ubuntu 19.04 "Disco Dingo" - Release amd64 (20190416)
MachineType: Dell Inc. XPS13 9333
Package: linux (not installed)
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=fr_FR.UTF-8
 SHELL=/bin/bash
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.0.0-13-generic root=UUID=66b8191e-1372-4898-89fd-16b53712783c ro quiet splash vt.handoff=1
ProcVersionSignature: Ubuntu 5.0.0-13.14-generic 5.0.6
RelatedPackageVersions:
 linux-restricted-modules-5.0.0-13-generic N/A
 linux-backports-modules-5.0.0-13-generic N/A
 linux-firmware 1.178
Tags: disco
Uname: Linux 5.0.0-13-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 03/27/2015
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A07
dmi.board.name: 0D13CR
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: 0.1
dmi.modalias: dmi:bvnDellInc.:bvrA07:bd03/27/2015:svnDellInc.:pnXPS139333:pvr:rvnDellInc.:rn0D13CR:rvrA00:cvnDellInc.:ct8:cvr0.1:
dmi.product.family: Shark Bay System
dmi.product.name: XPS13 9333
dmi.product.sku: 060A
dmi.sys.vendor: Dell Inc.

[Jean-Luc Botto (jean-luc-botto)]

Was working file on Ubuntu 18.04.

Bug solved on my Dell Computer with Ubuntu 19.04 by adding the file "dell-smm-hwmon.conf" in the directory "/etc/modprobe.d" with the line "options dell-smm-hwmon restricted=0 force=1" and also adding at the end of the file "/etc/modules", the line "dell-smm-hwmon".

[Alex Murray (alexmurray)]

Sounds like this is a kernel bug / change which has caused this - reassigning.

[Ubuntu Kernel Bot (ubuntu-kernel-bot)]

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1825753

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

[Jean-Luc Botto (jean-luc-botto)]

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[Jean-Luc Botto (jean-luc-botto)]

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[Jean-Luc Botto (jean-luc-botto)]

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[Jean-Luc Botto (jean-luc-botto)]

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[Jean-Luc Botto (jean-luc-botto)]

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[Jean-Luc Botto (jean-luc-botto)]

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[Jean-Luc Botto (jean-luc-botto)]

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[Jean-Luc Botto (jean-luc-botto)]

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[Jean-Luc Botto (jean-luc-botto)]

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[Jean-Luc Botto (jean-luc-botto)]

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[Jean-Luc Botto (jean-luc-botto)]

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[Jean-Luc Botto (jean-luc-botto)]

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[Jean-Luc Botto (jean-luc-botto)]

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[Jean-Luc Botto (jean-luc-botto)]

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[Kai-Heng Feng (kaihengfeng)]

So it works on Linux v4.15, but not v4.18 and v5.0?

[Jean-Luc Botto (jean-luc-botto)]

this is correct

Jean-Luc Botto
10, chemin des Pringets
F-73100 Tresserve, France
Mobile: [phone]
e-mail: <email address hidden>

https://www.instagram.com/gitedespringets/
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https://www.gites.fr//gi16599
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‐‐‐‐‐‐‐ Original Message ‐‐‐‐‐‐‐
Le vendredi 24 mai 2019 11:28, Kai-Heng Feng <email address hidden> a écrit :

> So it works on Linux v4.15, but not v4.18 and v5.0?
>
> ----------------------------------------------------
>
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1825753
>
> Title:
> fan speed not reported with Ubuntu 18.10 and 19.04
>
> Status in Hardware Sensors Indicator:
> Invalid
> Status in linux package in Ubuntu:
> Incomplete
>
> Bug description:
> after upgrade with Ubuntu 18.10 or 19.04, fan speed is missing from the list of available sensors
>
> -----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
>
> ProblemType: Bug
> ApportVersion: 2.20.10-0ubuntu27
> Architecture: amd64
> AudioDevicesInUse:
> USER PID ACCESS COMMAND
> /dev/snd/controlC0: jean-luc 1975 F.... pulseaudio
> /dev/snd/controlC1: jean-luc 1975 F.... pulseaudio
> /dev/snd/pcmC1D0p: jean-luc 1975 F...m pulseaudio
> CurrentDesktop: ubuntu:GNOME
> DistroRelease: Ubuntu 19.04
> InstallationDate: Installed on 2019-04-21 (8 days ago)
> InstallationMedia: Ubuntu 19.04 "Disco Dingo" - Release amd64 (20190416)
> MachineType: Dell Inc. XPS13 9333
> Package: linux (not installed)
> ProcEnviron:
> TERM=xterm-256color
> PATH=(custom, no user)
> XDG_RUNTIME_DIR=<set>
> LANG=fr_FR.UTF-8
> SHELL=/bin/bash
> ProcFB: 0 inteldrmfb
> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.0.0-13-generic root=UUID=66b8191e-1372-4898-89fd-16b53712783c ro quiet splash vt.handoff=1
> ProcVersionSignature: Ubuntu 5.0.0-13.14-generic 5.0.6
> RelatedPackageVersions:
> linux-restricted-modules-5.0.0-13-generic N/A
> linux-backports-modules-5.0.0-13-generic N/A
> linux-firmware 1.178
> Tags: disco
> Uname: Linux 5.0.0-13-generic x86_64
> UpgradeStatus: No upgrade log present (probably fresh install)
> UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
> _MarkForUpload: True
> dmi.bios.date: 03/27/2015
> dmi.bios.vendor: Dell Inc.
> dmi.bios.version: A07
> dmi.board.name: 0D13CR
> dmi.board.vendor: Dell Inc.
> dmi.board.version: A00
> dmi.chassis.type: 8
> dmi.chassis.vendor: Dell Inc.
> dmi.chassis.version: 0.1
> dmi.modalias: dmi:bvnDellInc.:bvrA07:bd03/27/2015:svnDellInc.:pnXPS139333:pvr:rvnDellInc.:rn0D13CR:rvrA00:cvnDellInc.:ct8:cvr0.1:
> dmi.product.family: Shark Bay System
> dmi.product.name: XPS13 9333
> dmi.product.sku: 060A
> dmi.sys.vendor: Dell Inc.
>
> To manage notifications about this bug go to:
> https://bugs.l...

[Kai-Heng Feng (kaihengfeng)]

Is there any process hogs the processor?

Anyway a quickest way to find out what happens is to do a kernel bisection.

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]