Empathy incorrectly shown running in messaging menu and problem with status indicator

Bug #872356 reported by Ярослав Почернин on 2011-10-11
62
This bug affects 12 people
Affects Status Importance Assigned to Milestone
Messaging Menu
Invalid
Low
Unassigned
One Hundred Papercuts
Low
Papercuts Ninjas
Telepathy Indicator
Undecided
Unassigned
The Me Menu
Undecided
Unassigned
empathy (Ubuntu)
Undecided
Unassigned
indicator-messages (Ubuntu)
Undecided
Unassigned
telepathy-indicator (Ubuntu)
Undecided
Unassigned

Bug Description

Empathy is always shown as running in Messaging Menu for me in Oneiric. Even on the first boot from the live image. I've attached the screenshot.

ProblemType: Bug
DistroRelease: Ubuntu 11.10
Package: empathy 3.2.0-0ubuntu1
ProcVersionSignature: Ubuntu 3.0.0-12.20-generic 3.0.4
Uname: Linux 3.0.0-12-generic i686
ApportVersion: 1.23-0ubuntu3
Architecture: i386
CasperVersion: 1.285
Date: Tue Oct 11 16:13:56 2011
LiveMediaBuild: Ubuntu 11.10 "Oneiric Ocelot" - Release i386 (20111011)
ProcEnviron:
 PATH=(custom, no user)
 LANG=ru_RU.UTF-8
 SHELL=/bin/bash
SourcePackage: empathy
UpgradeStatus: No upgrade log present (probably fresh install)

Related branches

Revision history for this message
Ярослав Почернин (yaroslav-pochernin) wrote :
Robert Sajdok (ris) on 2011-10-11
Changed in empathy (Ubuntu):
status: New → Confirmed
Revision history for this message
Robert Sajdok (ris) wrote :

I think. This bug is not in the empathy but it is in the me menu.

Changed in indicator-me:
status: New → Confirmed
Revision history for this message
Ярослав Почернин (yaroslav-pochernin) wrote :

Added messaging menu project.

Revision history for this message
Bilal Shahid (s9iper1) wrote :

Thank you for taking timein filing the bug to make ubuntu better.
first of all not an empathy bug
second if empathy is running and its status is available than a white dot is also appeared with the status in the indicator..
and more thing as i know its a telepathy indicator bug if the bug is confirmed.

Changed in empathy (Ubuntu):
status: Confirmed → Invalid
Revision history for this message
Felix Haller (felixhaller) wrote :

At the moment empathy is closed and there is a white dot next to "logged off". So far, so good. But there is also a white arrow next to "Chat". Is this right? In my opinion this is very confusing, because this would mean that the arrow will never disappear. It will be there when empathy is running and when it isn't. If this isn't a bug in empathy please assign it to the right package.

thank you so far.

Changed in hundredpapercuts:
milestone: none → precise-2-social-networking
Revision history for this message
Bilal Akhtar (bilalakhtar) wrote :

Well, it appears that the messaging menu looks at the always on telepathy services and adds a triangle next to it. Not the right thing to happen.

The messaging indicator should find out for itself whether Empathy is logged in or not (or Empathy should report that to the menu), so that the menu can add a "running" flag to it.

Changed in indicator-me:
status: Confirmed → Invalid
Changed in hundredpapercuts:
status: New → Triaged
importance: Undecided → Low
Changed in indicator-messages:
status: New → Confirmed
importance: Undecided → Low
Changed in hundredpapercuts:
assignee: nobody → Papercuts Ninja (papercuts-ninja)
Changed in indicator-messages (Ubuntu):
status: New → Confirmed
Changed in indicator-messages:
status: Confirmed → Triaged
Revision history for this message
Felix Haller (felixhaller) wrote :

still buggy in precise with latest updates.

now the status in messaging menu shows "offline" but my empathy is online and connected.

and when empathy is not running the messaging menu shows correctly "offline" but there is still a triangle next to "chat".

Revision history for this message
shoo_ash (ash-mail) wrote :

This might be also a telepathy-indicator bug. The triangle is always on while telepathy-indicator is running. If it's not - the messaging menu never shows triangle at the "Chat" item. Even if Empathy is launched and running. Setting "StartupNotify=true" to empathy .desktop launcher doesn't change anything.

Revision history for this message
Lars Karlitski (larsu) wrote :

Comment #8 is right, this is a bug in telepathy-indicator, not the messaging menu.

Changed in indicator-messages:
status: Triaged → Invalid
Changed in indicator-messages (Ubuntu):
status: Confirmed → Invalid
Changed in telepathy-indicator (Ubuntu):
status: New → Confirmed
Changed in telepathy-indicator:
status: New → Confirmed
Revision history for this message
Jonathan Olmsted (jpolmsted) wrote :

I've confirmed the bug for the right package (telepathy-indicator) thanks to Lars' correction.

Revision history for this message
Xavier Guillot (valeryan-24) wrote :

Hi,

I confirm this bug, still present in Quantal 12.10 beta 2 : Empathy is showed as running on startup in the Messaging menu even if not launched.

Moreover, the status indicator is set to "Online" (green circle) instead of "Offline" as we are not connected to any chat account (and not visible for our contacts).

Then, when Empathy runs, I can change from Messaging Menu to "Busy", "Absent", "Offline", but not to "Invisible". In Empathy I can select "Invisible" but not immediately : the first time it goes to "Busy", the second is OK but the status indicator stays to "Busy" (see the image). These 2 things occur each time I want to switch to "Invisible" from another status.

When I quit Empathy, status on Me Menu goes well to Offline but the left arrow remains on Empathy in the sub-menu as if it was still running.

summary: - empathy incorrectly shown running in messaging menu
+ Empathy incorrectly shown running in messaging menu and problem with
+ status indicator
Revision history for this message
Xavier Guillot (valeryan-24) wrote :

Bug still present in Ubuntu Raring: at the system startup, even if Empathy is not launched and if no account is connected, MeMenu shows status as "Available" instead of "Offline".

Changed in hundredpapercuts:
milestone: precise-2-social-networking → papercuts-s-empthy
Revision history for this message
PS Jenkins bot (ps-jenkins) wrote :

Fix committed into lp:telepathy-indicator at revision 73, scheduled for release in telepathy-indicator, milestone 0.1.0

Changed in telepathy-indicator:
status: Confirmed → Fix Committed
Revision history for this message
Launchpad Janitor (janitor) wrote :

This bug was fixed in the package telepathy-indicator - 0.3.1daily13.06.19-0ubuntu1

---------------
telepathy-indicator (0.3.1daily13.06.19-0ubuntu1) saucy; urgency=low

  [ Lars Uebernickel ]
  * Don't crash when another instance is already running.
  * Mark empathy as running only when it is actually running. (LP:
    #872356)

  [ Ubuntu daily release ]
  * Automatic snapshot from revision 73
 -- Ubuntu daily release <email address hidden> Wed, 19 Jun 2013 02:01:39 +0000

Changed in telepathy-indicator (Ubuntu):
status: Confirmed → Fix Released
Changed in hundredpapercuts:
status: Triaged → Fix Released
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