[Indicators] Missed calendar or alarm events need to be properly indicated

[Nekhelesh Ramananthan]

Imagine a scenario where you have a calendar event or a clock alarm to go of at 10:00. If you get a call at the same time, then obviously the call gets the highest priority and the alarm or calendar audible notification is suppressed by the system. So a phone user can actually miss the event.

This can be resolved by turning the alarm icon shown in the indicator to blue similar to messages to indicate that an alarm or event was missed by the user.

——— UX Comment ———

I can think of two possibilities for the resolution of this bug:

1) We change the alarm icon in the status bar for alarm-missed icon (https://drive.google.com/drive/u/1/folders/0BzbnWoHmYF3ablBITVByRnpzdEk

2) Once the incoming call event has finished or the user has acted on it by answering the call, we fire a notification bubble (as well as it’s associated auditory feedback) to communicate the missed event. If the user doesn’t act on the incoming call event, the alarm goes off after incoming call timeout.

--> My recommendation would be to use a combination of both.

[Charles Kerr (charlesk)]

Adding Matthieu for the new missed-appointment icon

[Nekhelesh Ramananthan (nik90)]

Adding the clock app to track there as well.

[Charles Kerr (charlesk)]

Daniela, what fix was committed? I don't see missed alarms mentioned in the indicators UX document.

Also, the TimeAndDate spec still lists "how to show missed events" as an unresolved issue: https://wiki.ubuntu.com/TimeAndDate#Unresolved_issues

[Charles Kerr (charlesk)]

Confirmed that the problem exists but it's still not clear to me how Design wants to fix, so changing from Triaged to Confirmed for ubuntu-clock-app

[Nekhelesh Ramananthan (nik90)]

Here is a reply from Matthieu James,

"We chose to use the red icon. I pushed it in my bzr branch and requested a merge: https://code.launchpad.net/~tiheum/ubuntu-themes/suru-icons/+merge/231533. It should be available soon."

So when there is a missed alarm, the red alarm icon should be shown to indicate the missed state. With that I am marking the status back to Triaged.

[Charles Kerr (charlesk)]

I strongly agree that we need to denote missed alarms -- that information should be prominent.

What's not clear to me is The Right Way to do this. We can't turn the individual menuitems' icons red because they're removed from the menu when the time has passed, since they're no longer upcoming events. We also can't change the panel icon because there's no way to 'clear' the warning to a normal state.

One thing we could do is to keep old alarms in the menu if (and only if) they were missed. These menuitems' icons will change to red and can be cleared by clicking on them. The indicator's main icon could be red if there are any missed alarm menuitems in the indicator. This isn't a perfect idea. While it does give the user needed information about missed alarms, (1) it's a little clumsy and (2) what happens if we have a handful of missed alarms? They will crowd out the upcoming alarms on the menu.

Another option would be to leave a "missed alarm" message in the Notification center... that raises interesting dependencies between the indicators :)

This ticket still needs Design feedback.

[Charles Kerr (charlesk)]

James is no longer on indicators

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[Matthew Paul Thomas (mpt)]

(Reopened after discussion with Paty.)

[Bill Filler (bfiller)]

See related bug:
https://bugs.launchpad.net/ubuntu-ux/+bug/1570619

[Johannes Kempf (johanneskempf)]

This bug seems to handled within OTA-11 and is linked to bug #1440111.