Fix AMDGPU: No video output and system hangs with two monitor (dGPU: W6400)

Bug #1989647 reported by koba
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
HWE Next
New
Undecided
Unassigned
linux (Ubuntu)
Invalid
Undecided
Unassigned
Jammy
In Progress
Undecided
koba
Kinetic
Fix Released
Undecided
Unassigned
linux-oem-5.17 (Ubuntu)
Invalid
Undecided
Unassigned
Jammy
Fix Released
Undecided
koba
Kinetic
Invalid
Undecided
Unassigned

Bug Description

[Impact]
There's possibility that system will hang and no video output of two external monitor with dGPU W6400

Monitor 1: ASUS ProArt PA238Q (FHD)
Monitor 2: Dell P2415Q (4K)

[Fix]
Introduce the dmi quirk in amdgpu,
and add dmi quirks to bypass the affected machine.

[Test Case]
Two ways to verify

Method 1:
1. Cold boot with ASUS
2. Attach Dell monitor. ASUS is primary.
3. Switch display mode to single ASUS
4. Switch disaply mode back to Joing Displays. ASUS is primary

Method 2:
1. Cold boot with two monitors. ASUS is primary
2. Unplug the DP cable of Dell monitor from DUT and wait for few seconds
3. Plug it back to DUT

[Where problems could occur]
Low, add a dmi quirk to bypass the target machine.

Revision history for this message
Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1989647

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
koba (kobako)
no longer affects: ubuntu
koba (kobako)
Changed in linux-oem-5.14 (Ubuntu Focal):
assignee: nobody → koba (kobako)
status: New → In Progress
Changed in linux-oem-5.17 (Ubuntu Jammy):
status: New → In Progress
assignee: nobody → koba (kobako)
Changed in linux (Ubuntu Jammy):
status: New → In Progress
assignee: nobody → koba (kobako)
koba (kobako)
no longer affects: linux-oem-5.14 (Ubuntu Focal)
no longer affects: linux-oem-5.14 (Ubuntu Jammy)
no longer affects: linux-oem-5.14 (Ubuntu)
no longer affects: linux-oem-5.17 (Ubuntu Focal)
no longer affects: linux (Ubuntu Focal)
tags: added: oem-priority originate-from-1971222 somerville
koba (kobako)
Changed in linux (Ubuntu):
status: Incomplete → Invalid
Changed in linux-oem-5.17 (Ubuntu):
status: New → Invalid
koba (kobako)
Changed in linux-hwe-5.15 (Ubuntu Focal):
assignee: nobody → koba (kobako)
status: New → In Progress
koba (kobako)
no longer affects: linux-hwe-5.15 (Ubuntu)
no longer affects: linux-hwe-5.15 (Ubuntu Focal)
no longer affects: linux-oem-5.17 (Ubuntu Focal)
no longer affects: linux (Ubuntu Focal)
Revision history for this message
Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote :

This bug is awaiting verification that the linux-oem-5.17/5.17.0-1019.20 kernel in -proposed solves the problem. Please test the kernel and update this bug with the results. If the problem is solved, change the tag 'verification-needed-jammy' to 'verification-done-jammy'. If the problem still exists, change the tag 'verification-needed-jammy' to 'verification-failed-jammy'.

If verification is not done by 5 working days from today, this fix will be dropped from the source code, and this bug will be closed.

See https://wiki.ubuntu.com/Testing/EnableProposed for documentation how to enable and use -proposed. Thank you!

koba (kobako)
tags: added: verification-done-jammy
Revision history for this message
Timo Aaltonen (tjaalton) wrote :

is this an issue on 6.0?

Changed in linux-oem-5.17 (Ubuntu Jammy):
status: In Progress → Incomplete
Revision history for this message
Launchpad Janitor (janitor) wrote :

This bug was fixed in the package linux-oem-5.17 - 5.17.0-1019.20

---------------
linux-oem-5.17 (5.17.0-1019.20) jammy; urgency=medium

  * jammy/linux-oem-5.17: 5.17.0-1019.20 -proposed tracker (LP: #1989787)

  * Fix resume on AMD platforms when TBT monitor is plugged (LP: #1990920)
    - drm/amd/display: Detect dpcd_rev when hotplug mst monitor
    - drm/amd/display: Release remote dc_sink under mst scenario

  * pcieport 0000:00:1b.0: PCIe Bus Error: severity=Uncorrected (Non-Fatal),
    type=Transaction Layer, (Requester ID) (LP: #1988797)
    - SAUCE: PCI/PTM: Cache PTM Capability offset
    - SAUCE: PCI/PTM: Add pci_upstream_ptm() helper
    - SAUCE: PCI/PTM: Separate configuration and enable
    - SAUCE: PCI/PTM: Add pci_suspend_ptm() and pci_resume_ptm()
    - SAUCE: PCI/PTM: Move pci_ptm_info() body into its only caller
    - SAUCE: PCI/PTM: Preserve RsvdP bits in PTM Control register
    - SAUCE: PCI/PTM: Reorder functions in logical order
    - SAUCE: PCI/PTM: Consolidate PTM interface declarations
    - SAUCE: PCI/PM: Always disable PTM for all devices during suspend
    - SAUCE: PCI/PM: Simplify pci_pm_suspend_noirq()

  * Fix AMDGPU: No video output and system hangs with two monitor (dGPU: W6400)
    (LP: #1989647)
    - drm/amd/display: Ignore First MST Sideband Message Return Error

  * System hang during S3 test (LP: #1990330)
    - memcg: add per-memcg total kernel memory stat
    - mm/memcg: revert ("mm/memcg: optimize user context object stock access")
    - mm/memcg: disable threshold event handlers on PREEMPT_RT
    - mm/memcg: protect per-CPU counter by disabling preemption on PREEMPT_RT
      where needed.
    - mm/memcg: opencode the inner part of obj_cgroup_uncharge_pages() in
      drain_obj_stock()
    - mm/memcg: protect memcg_stock with a local_lock_t
    - mm/memcg: disable migration instead of preemption in drain_all_stock().
    - mm/memremap: avoid calling kasan_remove_zero_shadow() for device private
      memory

  * To support Intel Maple Ridge Thunderbolt [8086:1134] (LP: #1990240)
    - thunderbolt: Add support for Intel Maple Ridge single port controller

  * Intel graphic driver is not probing[8086:468b] (LP: #1990242)
    - drm/i915: Add new ADL-S pci id

  * support independent clock and LED GPIOs for Intel IPU6 platforms
    (LP: #1989046)
    - SAUCE: platform/x86: int3472: support independent clock and LED GPIOs

 -- Timo Aaltonen <email address hidden> Tue, 27 Sep 2022 15:12:42 +0300

Changed in linux-oem-5.17 (Ubuntu Jammy):
status: Incomplete → Fix Released
Changed in linux (Ubuntu Kinetic):
status: New → Fix Released
Changed in linux-oem-5.17 (Ubuntu Kinetic):
status: New → Invalid
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