Fail to detect audio output from external monitor
| Affects | Status | Importance | Assigned to | Milestone | |
|---|---|---|---|---|---|
| HWE Next |
Fix Released
|
Undecided
|
Unassigned | ||
| linux (Ubuntu) |
Fix Released
|
Undecided
|
Unassigned | ||
| Focal |
Invalid
|
Undecided
|
Unassigned | ||
| Hirsute |
Fix Released
|
Undecided
|
Unassigned | ||
| Impish |
Fix Released
|
Undecided
|
Unassigned | ||
| linux-oem-5.13 (Ubuntu) |
Invalid
|
Undecided
|
Unassigned | ||
| Focal |
Fix Released
|
Undecided
|
Unassigned | ||
| Hirsute |
Invalid
|
Undecided
|
Unassigned | ||
| Impish |
Invalid
|
Undecided
|
Unassigned | ||
| linux-oem-5.14 (Ubuntu) |
Invalid
|
Undecided
|
Unassigned | ||
| Focal |
Fix Released
|
Undecided
|
Unassigned | ||
| Hirsute |
Invalid
|
Undecided
|
Unassigned | ||
| Impish |
Invalid
|
Undecided
|
Unassigned | ||
Bug Description
[SRU Justification]
[Impact]
Few recent AMD systems shows "snd_hda_intel 0000:00:1f.3: azx_get_response timeout" and fail to detect the HDMI/DP audio output device when connects to external monitor. It will work magically when re-loading the driver.
[Fix]
Backport the upstream fix c0f1886de7e1 ("Allow repeatedly probing on codec configuration errors) from 5.15.0 rc. It adds the capability for retrying the probe upon codec probe errors on the certain AMD platforms.
[Test]
1. Connect the external monitor to particular affected AMD systems with HDMI or DisplayPort.
2. Go to Audio Settings to check if the HDMI/DP audio output device exist or not.
[Where problems could occur]
Should be low risk, it adds the chance for retrying codec probe and won't affect machines which used to work.
========== Original Bug Description ==========
Can not detect DP audio output
[Steps to reproduce]
1) install dell-bto-
2) switch to on-demand mode
3) connect an external monitor via DP Port
4) check sound setting --> Output Device
5) switch to performance mode
6) check sound setting --> Output Device
[Expected result]
System can detect DP audio output when external monitor connected
[Actual result]
Can not detect DP audio output
This issue can be reproduce in on-demand and performance mode.
[Failure rate]
1/1
[Additional information]
CID: 202101-28624
SKU: PRH-DVT-C6
Image: canonical-
system-
system-
bios-version: 1.4.1
CPU: 11th Gen Intel(R) Core(TM) i7-11700 @ 2.50GHz (16x)
GPU: 00:02.0 VGA compatible controller [0300]: Intel Corporation Device [8086:4c8a] (rev 04)
01:00.0 3D controller [0302]: NVIDIA Corporation Device [10de:1f99] (rev a1)
kernel-version: 5.14.0-2006-oem
---
ProblemType: Bug
ApportVersion: 2.20.11-
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/
CasperMD5CheckR
DistributionCha
# This is the distribution channel descriptor for the OEM CDs
# For more information see http://
canonical-
DistroRelease: Ubuntu 20.04
InstallationDate: Installed on 2021-10-27 (1 days ago)
InstallationMedia: Ubuntu 20.04 "Focal" - Build amd64 LIVE Binary 20200502-05:58
MachineType: Dell Inc. OptiPlex 5490 AIO
NonfreeKernelMo
Package: linux (not installed)
ProcEnviron:
TERM=xterm-
PATH=(custom, no user)
LANG=en_US.UTF-8
SHELL=/bin/bash
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=
ProcVersionSign
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
RelatedPackageV
linux-
linux-
linux-firmware 1.187.10
Tags: focal
Uname: Linux 5.10.0-1020-oem x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: N/A
_MarkForUpload: True
dmi.bios.date: 08/17/2021
dmi.bios.release: 1.4
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.4.1
dmi.board.vendor: Dell Inc.
dmi.chassis.type: 13
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.
dmi.product.family: OptiPlex
dmi.product.name: OptiPlex 5490 AIO
dmi.product.sku: 0A48
dmi.sys.vendor: Dell Inc.
| Changed in linux-oem-5.13 (Ubuntu Hirsute): | |
| status: | New → Invalid |
| Changed in linux-oem-5.13 (Ubuntu Impish): | |
| status: | New → Invalid |
| Changed in linux-oem-5.14 (Ubuntu Hirsute): | |
| status: | New → Invalid |
| Changed in linux-oem-5.14 (Ubuntu Impish): | |
| status: | New → Invalid |
| Changed in linux-oem-5.13 (Ubuntu Focal): | |
| status: | New → In Progress |
| Changed in linux-oem-5.14 (Ubuntu Focal): | |
| status: | New → In Progress |
| Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote Missing required logs. | #1 |
| Changed in linux (Ubuntu): | |
| status: | New → Incomplete |
| Changed in linux (Ubuntu Focal): | |
| status: | New → Incomplete |
| Changed in linux (Ubuntu Hirsute): | |
| status: | New → Incomplete |
| Changed in linux (Ubuntu Impish): | |
| status: | New → Incomplete |
| Changed in linux (Ubuntu Hirsute): | |
| status: | Incomplete → In Progress |
| Changed in linux (Ubuntu Impish): | |
| status: | Incomplete → In Progress |
| tags: | added: oem-priority originate-from-1946054 somerville |
| Chris Chiu (mschiu77) wrote AlsaInfo.txt | #2 |
| tags: | added: apport-collected focal |
| description: | updated |
| Chris Chiu (mschiu77) wrote CRDA.txt | #3 |
| Chris Chiu (mschiu77) wrote CurrentDmesg.txt | #4 |
| Chris Chiu (mschiu77) wrote IwConfig.txt | #5 |
| Chris Chiu (mschiu77) wrote Lspci.txt | #6 |
| Chris Chiu (mschiu77) wrote Lspci-vt.txt | #7 |
| Chris Chiu (mschiu77) wrote Lsusb.txt | #8 |
| Chris Chiu (mschiu77) wrote Lsusb-t.txt | #9 |
| Chris Chiu (mschiu77) wrote Lsusb-v.txt | #10 |
| Chris Chiu (mschiu77) wrote ProcCpuinfo.txt | #11 |
| Chris Chiu (mschiu77) wrote ProcCpuinfoMinimal.txt | #12 |
| Chris Chiu (mschiu77) wrote ProcInterrupts.txt | #13 |
| Chris Chiu (mschiu77) wrote ProcModules.txt | #14 |
| Chris Chiu (mschiu77) wrote RfKill.txt | #15 |
| Chris Chiu (mschiu77) wrote UdevDb.txt | #16 |
| Chris Chiu (mschiu77) wrote WifiSyslog.txt | #17 |
| Chris Chiu (mschiu77) wrote acpidump.txt | #18 |
| Changed in linux-oem-5.13 (Ubuntu Focal): | |
| status: | In Progress → Fix Committed |
| Changed in linux-oem-5.14 (Ubuntu Focal): | |
| status: | In Progress → Fix Committed |
| Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote | #19 |
| tags: | added: verification-needed-focal |
| Changed in linux (Ubuntu Hirsute): | |
| status: | In Progress → Fix Committed |
| Changed in linux (Ubuntu Impish): | |
| status: | In Progress → Fix Committed |
| tags: |
added: verification-done-focal removed: verification-needed-focal |
| Launchpad Janitor (janitor) wrote | #20 |
| Changed in linux-oem-5.13 (Ubuntu Focal): | |
| status: | Fix Committed → Fix Released |
| Launchpad Janitor (janitor) wrote | #21 |
| Changed in linux-oem-5.14 (Ubuntu Focal): | |
| status: | Fix Committed → Fix Released |
| Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote | #22 |
| tags: | added: verification-needed-impish |
| tags: | added: verification-needed-hirsute |
| Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote | #23 |
| tags: |
added: verification-done-hirsute verification-done-impish removed: verification-needed-hirsute verification-needed-impish |
| Changed in linux-oem-5.13 (Ubuntu): | |
| status: | New → Invalid |
| Changed in linux-oem-5.14 (Ubuntu): | |
| status: | New → Invalid |
| Launchpad Janitor (janitor) wrote | #24 |
| Changed in linux (Ubuntu Hirsute): | |
| status: | Fix Committed → Fix Released |
| Launchpad Janitor (janitor) wrote | #25 |
| Changed in linux (Ubuntu Impish): | |
| status: | Fix Committed → Fix Released |
| Changed in linux (Ubuntu Focal): | |
| status: | Incomplete → Invalid |
| Changed in linux (Ubuntu): | |
| status: | Incomplete → Fix Released |
| Changed in hwe-next: | |
| status: | New → Fix Released |
This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:
apport-collect 1948767
and then change the status of the bug to 'Confirmed'.
If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.
This change has been made by an automated script, maintained by the Ubuntu Kernel Team.