8086:0162 [HP Envy 23 AIO] HDMI Out does not work

[Jeff Lane ]

This system has an HDMI jack and buttons that should switch the jack from output to input. According to the QA engineers, these keys are not enabled on Ubuntu, so the jack should just function as an HDMI output as expected.

With 12.04.2, this does not work, however.

On plugging an HDMI monitor into the jack, the monitor status light goes from orange (standby) to green (active), but then falls back to Orange. The display never wakes and on the AIO, you don't see the desktop flash or re-draw as it often does when adding an external display and the desktop has to stretch.

I tried several times and could not get the HDMI output to work on this system.

ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: linux-image-3.5.0-23-generic 3.5.0-23.35~precise1
ProcVersionSignature: Ubuntu 3.5.0-23.35~precise1-generic 3.5.7.2
Uname: Linux 3.5.0-23-generic x86_64
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.25.
AplayDevices:
 **** List of PLAYBACK Hardware Devices ****
 card 0: PCH [HDA Intel PCH], device 0: STAC92xx Analog [STAC92xx Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
ApportVersion: 2.0.1-0ubuntu17.1
Architecture: amd64
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: PCH [HDA Intel PCH], device 0: STAC92xx Analog [STAC92xx Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: ubuntu 1708 F.... pulseaudio
Card0.Amixer.info:
 Card hw:0 'PCH'/'HDA Intel PCH at 0xf7c00000 irq 51'
   Mixer name : 'IDT 92HD91BXX'
   Components : 'HDA:111d76e0,103c2adc,00100102'
   Controls : 18
   Simple ctrls : 9
Date: Fri Mar 8 04:37:22 2013
HibernationDevice: RESUME=UUID=5a0be338-b72f-4759-947d-2c799a9951e2
InstallationMedia: Ubuntu 12.04.2 LTS "Precise Pangolin" - Release amd64 (20130213)
MachineType: Hewlett-Packard 520-1299
MarkForUpload: True
ProcEnviron:
 TERM=xterm
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.5.0-23-generic root=UUID=759df16a-1f46-4f4e-b7b7-bff65b4d6bec ro quiet splash initcall_debug vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-3.5.0-23-generic N/A
 linux-backports-modules-3.5.0-23-generic N/A
 linux-firmware 1.79.1
RfKill:
 0: phy0: Wireless LAN
  Soft blocked: no
  Hard blocked: no
SourcePackage: linux
StagingDrivers: rts_pstor
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 09/25/2012
dmi.bios.vendor: AMI
dmi.bios.version: 8.10
dmi.board.asset.tag: 3CR2080BJX
dmi.board.name: 2ADC
dmi.board.vendor: PEGATRON CORPORATION
dmi.board.version: 1.05
dmi.chassis.asset.tag: 3CR2080BJX
dmi.chassis.type: 3
dmi.chassis.vendor: Hewlett-Packard
dmi.modalias: dmi:bvnAMI:bvr8.10:bd09/25/2012:svnHewlett-Packard:pn520-1299:pvr1.00:rvnPEGATRONCORPORATION:rn2ADC:rvr1.05:cvnHewlett-Packard:ct3:cvr:
dmi.product.name: 520-1299
dmi.product.version: 1.00
dmi.sys.vendor: Hewlett-Packard

[Brad Figg (brad-figg)]

This change was made by a bot.

[penalvch (penalvch)]

Jeff Lane, could you please provide the full computer model as noted on the sticker (ex. HP ENVY 23-1050t All-in-One CTO Desktop PC)?

[Jeff Lane  (bladernr)]

Daniel, Ara, could someone take this and close it or at least hand it off?

[Daniel Manrique (roadmr)]

Sam, could you provide the information required by Christopher on comment #3? We just need the full model number from the sticker, no need to power it up.

The system in question is 201206-11159.

[Po-Hsu Lin (cypressyew)]

Sorry,
this model name, HP Envy 23 AIO, is provided by HP, and it's the only model name we have here.

[Po-Hsu Lin (cypressyew)]

Also note that I have verified this with 12.04.5 and 14.04, non of them could make HDMI out work.

[Anthony Wong (anthonywong)]

Are we sure the port is HDMI OUT or HDMI IN? Because from http://h10025.www1.hp.com/ewfrf/wc/document?docname=c04092080&cc=us&dlc=en&lc=en it mentions only HDMI IN, not sure if it is the same model though.

[Po-Hsu Lin (cypressyew)]

Hello Anthony,
I found this documentation [1]
I tried to connect it to an external monitor, nothing detected.
I tried to connect a laptop to this AIO, on the laptop it could detect this AIO, but I can't switch to the laptop display on this AIO.
The buttons on the right hand side are not working at all.
Without a working OSD, I'm not 100% sure if this AIO could do HDMI out / in or not.

[1] http://h10032.www1.hp.com/ctg/Manual/c03834915

[Po-Hsu Lin (cypressyew)]

BTW, although the model name is Envy 23 AIO, but there is a "Omni 23" mark on the upper right corner.

[Robert Hooker (sarvatt)]

Can you please boot with drm.debug=0xe added to the kernel command line, then attach /var/log/Xorg.0.log and the dmesg output when plugging it in and trying to use it to this bug? Apport didn't grab the logs unfortunately.

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

[Jeff Lane  (bladernr)]

I can no longer do anythign with this bug as I have not been on the PES cert team for some time. The hardware is in the control of, IIRC, the team in Taipei, so please contact Chris Wayne or the Cert team in TPE for assistance in completeing this bug