printing pauses for long durations

[Mike Roussin]

Greeting and thanks for the support;

I am currently using bsd. The problems persists accross debian, ubuntu, and fedora. As a test protocol I installed windows with the hp driver and it works perfectly, indicating a problem with hplip or its set-up. Not only does printing pause persistently the print is often unintelligible.

Here is the requested information:

[mike@pcbsd-4974] ~> hp-check -t

HP Linux Imaging and Printing System (ver. 3.12.2)
Dependency/Version Check Utility ver. 14.3

Copyright (c) 2011-14 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode
will check both of the above cases (both compile- and run-time dependencies).

Saving output in log file: hp-check.log

Initializing. Please wait...

---------------
| SYSTEM INFO |
---------------

Basic system information:
FreeBSD pcbsd-4974 9.0-RELEASE FreeBSD 9.0-RELEASE #3: Tue Dec 27 21:59:00 UTC 2011 <email address hidden>:/usr/obj/builds/i386/pcbsd-build90/fbsd-source/9.0/sys/GENERIC i386

Distribution:
unknown 0.0

Checking Python version...
OK, version 2.7.2 installed

Checking PyQt 4.x version...
OK, version 4.8.5 installed.

Checking for CUPS...
Status: scheduler is running
Version: 1.5.0
warning: /usr/local/etc/cups/cupsd.conf file not found or not accessible.

Checking for dbus/python-dbus...
dbus daemon is running.
python-dbus version: 0.84.0

------------------------------------
| COMPILE AND RUNTIME DEPENDENCIES |
------------------------------------

note: To check for compile-time only dependencies, re-run hp-check with the -c parameter (ie, hp-check -c).
note: To check for run-time only dependencies, re-run hp-check with the -r parameter (ie, hp-check -r).

Checking for dependency: CUPS - Common Unix Printing System...
OK, found.

Checking for dependency: CUPS devel- Common Unix Printing System development files...
OK, found.

Checking for dependency: CUPS image - CUPS image development files...
OK, found.

Checking for dependency: DBus - Message bus system...
OK, found.

Checking for dependency: gcc - GNU Project C and C++ Compiler...
OK, found.

Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
OK, found.

Checking for dependency: libcrypto - OpenSSL cryptographic library...
OK, found.

Checking for dependency: libjpeg - JPEG library...
OK, found.

Checking for dependency: libnetsnmp-devel - SNMP networking library development files...
OK, found.

Checking for dependency: libpthread - POSIX threads library...
OK, found.

Checking for dependency: libtool - Library building support services...
OK, found.

Checking for dependency: libusb - USB library...
OK, found.

Checking for dependency: make - GNU make utility to maintain groups of programs...
error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency. Please make sure that this dependency is installed before installing or running HPLIP.

Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...
warning: NOT FOUND! This is an OPTIONAL/RUNTIME ONLY dependency. Some HPLIP functionality may not function properly.

Checking for dependency: PolicyKit - Administrative policy framework...
warning: NOT FOUND! This is an OPTIONAL/RUNTIME ONLY dependency. Some HPLIP functionality may not function properly.

Checking for dependency: PyQt 4 DBus - DBus Support for PyQt4...
OK, found.

Checking for dependency: Python DBus - Python bindings for DBus...
OK, found.

Checking for dependency: Python devel - Python development files...
OK, found.

Checking for dependency: Python libnotify - Python bindings for the libnotify Desktop notifications...
OK, found.

Checking for dependency: Python XML libraries...
OK, found.

Checking for dependency: Python 2.3 or greater - Required for fax functionality...
OK, found.

Checking for dependency: Python 2.2 or greater - Python programming language...
OK, found.

Checking for dependency: Reportlab - PDF library for Python...
warning: NOT FOUND! This is an OPTIONAL/RUNTIME ONLY dependency. Some HPLIP functionality may not function properly.

Checking for dependency: SANE - Scanning library...
OK, found.

Checking for dependency: SANE - Scanning library development files...
OK, found.

Checking for dependency: scanimage - Shell scanning program...
OK, found.

Checking for dependency: xsane - Graphical scanner frontend for SANE...
warning: NOT FOUND! This is an OPTIONAL/RUNTIME ONLY dependency. Some HPLIP functionality may not function properly.

----------------------
| HPLIP INSTALLATION |
----------------------

Currently installed HPLIP version...
HPLIP 3.12.2 currently installed in '/usr/local/share/hplip'.

Current contents of '/usr/local/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.12.2

[dirs]
home=/usr/local/share/hplip
run=/var/run
ppd=/usr/local/share/ppd/HP
ppdbase=/usr/local/share/ppd
doc=/usr/local/share/doc/hplip
icon=/usr/local/share/applications
cupsbackend=/usr/local/libexec/cups/backend
cupsfilter=/usr/local/libexec/cups/filter
drv=/usr/local/libexec/cups/driver

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=no
gui-build=yes
scanner-build=no
fax-build=no
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=yes
foomatic-drv-install=no
foomatic-ppd-install=yes
foomatic-rip-hplip-install=yes
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.12.2
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=no
hpijs-only-build=no
lite-build=no
udev-acl-rules=no
hpcups-only-build=no
hpijs-only-build=no

Current contents of '/var/lib/hp/hplip.state' file:
# hplip.state - HPLIP runtime persistent variables.

[plugin]
installed=0
eula=0

Current contents of '~/.hplip/hplip.conf' file:
[settings]
systray_visible = 0
systray_messages = 0

[last_used]
device_uri = "hp:/usb/Deskjet_1000_J110_series?serial=CN11522NXB05D2"
printer_name =
working_dir = .

[commands]
scan =

[refresh]
rate = 30
enable = false
type = 1

[polling]
enable = false
interval = 5
device_list =

[fax]
voice_phone =
email_address =

[installation]
date_time = 03/24/2012 20:18:41
version = 3.12.2

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

  Device URI Model
  -------------------------------- ---------------------------
  hp:/usb/Deskjet_1000_J110_series HP Deskjet 1000 J110 series
  ?serial=CN11522NXB05D2

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

Deskjet_1000_J110
-----------------
Type: Printer
Device URI: hp:/usb/Deskjet_1000_J110_series?serial=CN11522NXB05D2
PPD: /usr/local/etc/cups/ppd/Deskjet_1000_J110.ppd
PPD Description: HP Deskjet 1000 j110 Series hpijs, 3.12.2
Printer status: printer Deskjet_1000_J110 is idle. enabled since Sat Mar 24 20:17:21 20ready to print

HP Linux Imaging and Printing System (ver. 3.12.2)
System Tray Status Service ver. 2.0

Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

/usr/local/lib/python2.7/site-packages/gtk-2.0/gtk/__init__.py:127: RuntimeWarning: PyOS_InputHook is not available for interactive use of PyGTK
  set_interactive(1)
Communication status: Good

---------------------
| PYTHON EXTENSIONS |
---------------------

Checking 'cupsext' CUPS extension...
OK, found.

Checking 'pcardext' Photocard extension...
OK, found.

Checking 'hpmudext' I/O extension...
OK, found.

---------------
| USER GROUPS |
---------------

mike wheel operator

-----------
| SUMMARY |
-----------

error: 5 errors and/or warnings.

Please refer to the installation instructions at:
http://hplip.sourceforge.net/install/index.html

Done.

I can furnish the cups error log if needed. If there is an hplip log I would be glad to submit it.

[Sanjay Kumar (sanjay-kumar14)]

Hi,

Thanks for the logs. From the logs following 2 things are found.

1) Some of the dependencies like PIL are missing. please install them.

2) hp-ijs ppd is selected while creating a print queue (HP Deskjet 1000 j110 Series hpijs, 3.12.2). Please remove the print queue (with system-config-printer command) and add again by selecting hpcups ppd(with hp-setup command).

[Mike Roussin (mike-roussin)]

Sanjay,

Thank you very much for helping. As it stands the printer is now doing the
same error on windows too. It looks like I have to buy a new printer. A all
in one so I can use the dependencies you asked me to install. As far as ppd
files go the are only the hpijs available on bsd unix using hp-setup.

Best regards,

Mike

On Sun, Mar 25, 2012 at 5:12 AM, Sanjay Kumar <email address hidden>wrote:

> Hi,
>
> Thanks for the logs. From the logs following 2 things are found.
>
> 1) Some of the dependencies like PIL are missing. please install them.
>
> 2) hp-ijs ppd is selected while creating a print queue (HP Deskjet 1000
> j110 Series hpijs, 3.12.2). Please remove the print queue (with system-
> config-printer command) and add again by selecting hpcups ppd(with hp-
> setup command).
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/964257
>
> Title:
> printing pauses for long durations
>
> Status in HP Linux Imaging and Printing:
> New
>
> Bug description:
> Greeting and thanks for the support;
>
> I am currently using bsd. The problems persists accross debian,
> ubuntu, and fedora. As a test protocol I installed windows with the hp
> driver and it works perfectly, indicating a problem with hplip or its
> set-up. Not only does printing pause persistently the print is often
> unintelligible.
>
> Here is the requested information:
>
>
> [mike@pcbsd-4974] ~> hp-check -t
>
> HP Linux Imaging and Printing System (ver. 3.12.2)
> Dependency/Version Check Utility ver. 14.3
>
> Copyright (c) 2011-14 Hewlett-Packard Development Company, LP
> This software comes with ABSOLUTELY NO WARRANTY.
> This is free software, and you are welcome to distribute it
> under certain conditions. See COPYING file for more details.
>
> Note: hp-check can be run in three modes:
> 1. Compile-time check mode (-c or --compile): Use this mode before
> compiling the
> HPLIP supplied tarball (.tar.gz or .run) to determine if the proper
> dependencies
> are installed to successfully compile HPLIP.
> 2. Run-time check mode (-r or --run): Use this mode to determine if a
> distro
> supplied package (.deb, .rpm, etc) or an already built HPLIP supplied
> tarball
> has the proper dependencies installed to successfully run.
> 3. Both compile- and run-time check mode (-b or --both) (Default): This
> mode
> will check both of the above cases (both compile- and run-time
> dependencies).
>
> Saving output in log file: hp-check.log
>
> Initializing. Please wait...
>
> ---------------
> | SYSTEM INFO |
> ---------------
>
> Basic system information:
> FreeBSD pcbsd-4974 9.0-RELEASE FreeBSD 9.0-RELEASE #3: Tue Dec 27
> 21:59:00 UTC 2011 <email address hidden>:/usr/obj/builds/i386/pcbsd-build90/fbsd-source/9.0/sys/GENERIC
> i386
>
> Distribution:
> unknown 0.0
>
> Checking Python version...
> OK, version 2.7.2 installed
>
> Checking PyQt 4.x version...
> OK, version 4.8.5 installed.
>
> Checking for CUPS...
> Status: scheduler is running
> Version: 1.5.0
> warning: /usr/local/etc/cups/cupsd.conf file not found or not accessible.
>
> Checking for dbus/python-dbus......

[Mike Roussin (mike-roussin)]

Hi Sanjay,

I have sent you a email explaining that the printer in now creating the same symptom on Windows as it is on UNIX and Linux. Thanks for the advice and sorry for the trouble.

Regards,

Mike