HP LaserJet P1102 not detected on Ubuntu 11.10 64 bit

Bug #951763 reported by Mike Deenro on 2012-03-10
This bug affects 5 people
Affects Status Importance Assigned to Milestone
Sanjay Kumar

Bug Description

I'm 64 bit Kubuntu 11.10 My HP LaserJet Pll02w (USB wire connected) quit working several weeks back, perhaps after the upgrade from Natty or a recent CUPS or hplip upgrade. Per the HP Device Manager: Status is "Device communication error" Code 5012.

Basic system information:
Linux ephome 3.0.0-16-generic #29-Ubuntu SMP Tue Feb 14 12:48:51 UTC 2012 x86_64 x86_64 x86_64 GNU/Linux

ubuntu 11.10

Sanjay Kumar (sanjay-kumar14) wrote :

Hello Mike,

Thanks for reporting the issue. Please provide the output of the following command from the terminal.

                =>lsusb -d 03f0:032a -v | grep "bNumInterfaces"

If output is "bNumInterfaces 1", then the issue is because of enabled Smart install feature.If this is enabled, your device will be detected as CDRom from where you can install the software on windows. Unfortunately we don't support this feature in Linux However disabling it from Linux is under development. If you disable this feature on device, your device will be detected in Linux. So as a workaround to disable this you should have a windows machine and can follow the below steps.
1. Download the Full Driver for Windows from www.hp.com or http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=4075452&lc=en&cc=us&dlc=en&lang=en&cc=us
2. Run the exe, extract it to a folder.
3. Go to extracted folder/UTIL directory
4. Connect your device.
5. Run SIUtility.exe and follow the wizard to disable the feature.

Changed in hplip:
assignee: nobody → Sanjay Kumar (sanjay-kumar14)
Mike Deenro (mdrmikemdr) wrote :

Solved. Disabling "smart install" using the work-around outlined above did indeed fix the problem. Fortunately I had an old Windows box laying around.

Thank you

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