Ghostscript - prints black bar on second printed page - HP Laserjet 3600

[concretez]

Hi,

while printing any document with more than one page, I get a black 2mm horizontal bar at the top of each page (beginning from the second page of the document - first page is always fine).

Here is a German thread, where I came to identify ghostsript as affected package:
http://www.linux-club.de/viewtopic.php?f=42&t=110752&sid=64b40f5490b47e87c71975d4aee9a971

It refers to a much older version than installed in Ubuntu 11.10. and it seems to depend on the printer model to be fixed.

Please let me know, which information was further needed. I enclosed the output of ubuntu-bug ghostscript.

Cheers

concretez

[Till Kamppeter (till-kamppeter)]

Can you please follow the instructions in the sections "CUPS error_log" and "Capturing print job data" on https://wiki.ubuntu.com/DebuggingPrintingProblems? Thanks.

[concretez (sperrgut998)]

ccc@dt:~$ cancel -a
ccc@dt:~$ lpstat -o
HP-LaserJet_black-52 ccc 2264064 Di 24 Jan 2012 20:00:28 CET
ccc@dt:~$ sudo ls -1 /var/spool/cups
[sudo] password for ccc:
d00052-001
tmp
ccc@dt:~$ sudo cp /var/spool/cups/d00052-001 ~/printout
ccc@dt:~$ sudo chmod 777 ~/printout
ccc@dt:~$ file ~/printout
/home/ccc/printout: PostScript document text conforming DSC level 3.1, Level 3

=> Checked printout and you cannot see the black bar on the screen (pls see attached). The print shows it again.

[concretez (sperrgut998)]

This is the attachment to #3

[Till Kamppeter (till-kamppeter)]

I cannot reproduce the bug (I have also a Color LaserJet 3600) using your attached file and also exactly the same driver (pxljr) as you use. So can you please follow the instructions of the section "CUPS error_log" on https://wiki.ubuntu.com/DebuggingPrintingProblems? Thanks. In the previous post you have only attached the captured printout but not the error_log.

[concretez (sperrgut998)]

Hi,
sorry for delay and many thanks for your efforts!
Please find enclosed the error.log accoring to
"CUPS error_log" on https://wiki.ubuntu.com/DebuggingPrintingProblems"

Cheers
concretez

[concretez (sperrgut998)]

Here is the original PDF I printed.
(Just an example - it happens with other file formats too!)

[concretez (sperrgut998)]

This is the printout of above's PDF.
On page two you can see the bar at the top.
This appears on every page after the first one.

[Till Kamppeter (till-kamppeter)]

Can you start system-config-printer, right-click your printer's icon, choose "Properties" and in the upcoming dialog window click "Change" at "Make/Model"? Click simply "Forward" for keeping the manufacturer and on the model/driver page keep the model and change the driver to the "Foomatic/pxljr" one. Does this solve your problem?

[Till Kamppeter (till-kamppeter)]

Most probably an issue of HP's proprietary driver plug-in which is used as the driver for the printer here.

[concretez (sperrgut998)]

Hi Till,

thanks for your hint. I tried the other driver and the black bar disappears for now.
I also checked the "hpijs, 3.11.7" again.
The reason, why I used this driver was the option to print from "black cartridge only" and not using the other color cartridges, when printing grayscale.
Setting this will bring the black bar back. The same driver doesn't print the black bar, when using the setting "Controlled by 'printout mode'".

The bug still exists, but only affects a specific part of the driver. Don't know, if this can be fixed easily as you mentioned that it is a proprietary driver.

Thanks for your support!

Cheers

concretez

[Till Kamppeter (till-kamppeter)]

Thank you very much. So from the Ubuntu side all is OK, as Ubuntu chooses the "pxljr" driver by default. The bug is now forwarded to the HPLIP developers at HP.

[Till Kamppeter (till-kamppeter)]

Ricardo, this bug report is 5 years old. Do you suffer exactly the same problem, with a printer of the same series?

In any case, if you have the same or a similar problem, please create a new bug report following the instructions on

https://wiki.ubuntu.com/DebuggingPrintingProblems