cannot print "required plug-in not found (502)"
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
HPLIP |
Incomplete
|
Undecided
|
Unassigned | ||
hplip (Ubuntu) |
Expired
|
Undecided
|
Unassigned |
Bug Description
I am using HP laser Jet Professional P1566 printer. The error is not new. It's persistent. I cannot print on ubuntu at all.
ProblemType: Bug
DistroRelease: Ubuntu 11.10
Package: hplip 3.11.7-1ubuntu3
ProcVersionSign
Uname: Linux 3.0.0-12-generic i686
ApportVersion: 1.23-0ubuntu3
Architecture: i386
Date: Fri Oct 14 21:02:07 2011
InstallationMedia: Ubuntu 10.10 "Maverick Meerkat" - Release i386 (20101007)
Lpstat: device for HP-LaserJet-
MachineType: Hewlett-Packard HP Compaq 8000 Elite CMT PC
Papersize: letter
PpdFiles: HP-LaserJet-
ProcEnviron:
PATH=(custom, no user)
LANG=en_US.UTF-8
SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=
SourcePackage: hplip
UpgradeStatus: Upgraded to oneiric on 2011-10-14 (0 days ago)
dmi.bios.date: 10/22/2009
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: 786G7 v01.02
dmi.board.
dmi.board.name: 3647h
dmi.board.vendor: Hewlett-Packard
dmi.chassis.
dmi.chassis.type: 6
dmi.chassis.vendor: Hewlett-Packard
dmi.modalias: dmi:bvnHewlett-
dmi.product.name: HP Compaq 8000 Elite CMT PC
dmi.sys.vendor: Hewlett-Packard
This printer uses a proprietary protocol which is not supported by the drivers which come with Ubuntu. Click on the "HP" icon in the top bar, click on "HP Device Manager", in the menu and in the window opening then click on the icon representing your HP LaserJet Professional P1566. Then, on the right, on the "Actions" tab click the icon to install the proprietary plug-in. After following the instructions then you should be able to print.