After update fax, scan and copy ceased to operate

[Rob]

On my HP Officejet 4500 try to scan object via simple scan or X-sane and neither seem to complete the operation. It has some sort of delay then it goes dark gray with the following: Failed to start scanner error during device I/o. It has no problem finding the device. Here is the output from HPLIP:
Basic system information:
Linux robert's-world 2.6.35-30-generic #54-Ubuntu SMP Tue Jun 7 18:41:54 UTC 2011 x86_64 GNU/Linux

Distribution:
ubuntu 10.10

Checking Python version...
OK, version 2.6.6 installed

Checking PyQt 4.x version...
OK, version 4.7.4 installed.

Checking for CUPS...
Status: scheduler is running
Version: 1.4.4
error_log is set to level: warn

Checking for dbus/python-dbus...
dbus daemon is running.
python-dbus version: 0.83.0

------------------------------------
| COMPILE AND RUNTIME DEPENDENCIES |
------------------------------------

note: To check for compile-time only dependencies, re-run hp-check with the -c parameter (ie, hp-check -c).
note: To check for run-time only dependencies, re-run hp-check with the -r parameter (ie, hp-check -r).

Checking for dependency: CUPS - Common Unix Printing System...
OK, found.

Checking for dependency: CUPS devel- Common Unix Printing System development files...
OK, found.

Checking for dependency: CUPS image - CUPS image development files...
OK, found.

Checking for dependency: DBus - Message bus system...
OK, found.

Checking for dependency: gcc - GNU Project C and C++ Compiler...
OK, found.

Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
OK, found.

Checking for dependency: libcrypto - OpenSSL cryptographic library...
OK, found.

Checking for dependency: libjpeg - JPEG library...
OK, found.

Checking for dependency: libnetsnmp-devel - SNMP networking library development files...
OK, found.

Checking for dependency: libpthread - POSIX threads library...
OK, found.

Checking for dependency: libtool - Library building support services...
OK, found.

Checking for dependency: libusb - USB library...
OK, found.

Checking for dependency: make - GNU make utility to maintain groups of programs...
OK, found.

Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...
OK, found.

Checking for dependency: PolicyKit - Administrative policy framework...
OK, found.

Checking for dependency: PyQt 4 DBus - DBus Support for PyQt4...
OK, found.

Checking for dependency: Python DBus - Python bindings for DBus...
OK, found.

Checking for dependency: Python devel - Python development files...
OK, found.

Checking for dependency: Python libnotify - Python bindings for the libnotify Desktop notifications...
OK, found.

Checking for dependency: Python XML libraries...
OK, found.

Checking for dependency: Python 2.3 or greater - Required for fax functionality...
OK, found.

Checking for dependency: Python 2.2 or greater - Python programming language...
OK, found.

Checking for dependency: Reportlab - PDF library for Python...
OK, found.

Checking for dependency: SANE - Scanning library...
OK, found.

Checking for dependency: SANE - Scanning library development files...
OK, found.

Checking for dependency: scanimage - Shell scanning program...
OK, found.

Checking for dependency: xsane - Graphical scanner frontend for SANE...
OK, found.

----------------------
| HPLIP INSTALLATION |
----------------------

Currently installed HPLIP version...
HPLIP 3.11.5 currently installed in '/usr/share/hplip'.

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.11.5

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/hplip/HP
ppdbase=/usr/share/ppd/hplip
doc=/usr/share/doc/hplip-3.11.5
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.11.5
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=no
hpijs-only-build=no
lite-build=no
udev-acl-rules=yes
hpcups-only-build=no
hpijs-only-build=no

Current contents of '/var/lib/hp/hplip.state' file:
[plugin]
eula = 1
installed = 1

Current contents of '~/.hplip/hplip.conf' file:
[last_used]
printer_name =
working_dir = .
device_uri = "hp:/usb/Officejet_4500_G510n-z?serial=CN048H505M05HR"

[commands]
scan = /usr/bin/xsane -V %SANE_URI%

[installation]
version = 3.11.5
date_time = 08/15/2011 15:20:31

[settings]
systray_messages = 0
systray_visible = 1

[fax]
email_address =
voice_phone =

[refresh]
rate = 30
enable = false
type = 1

[polling]
enable = false
device_list =
interval = 5

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

  Device URI Model
  -------------------------------- -------------------------
  hp:/usb/Officejet_4500_G510n-z?s HP Officejet 4500 G510n-z
  erial=CN048H505M05HR

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

Officejet-4500-G510n-z
----------------------
Type: Printer
Device URI: hp:/usb/Officejet_4500_G510n-z?serial=CN048H505M05HR
PPD: /etc/cups/ppd/Officejet-4500-G510n-z.ppd
PPD Description: HP Officejet 4500 g510n-z hpijs, 3.10.6
Printer status: printer Officejet-4500-G510n-z is idle. enabled since Mon 15 Aug 2011 03:19:29 PM EDT

HP Linux Imaging and Printing System (ver. 3.11.5)
System Tray Status Service ver. 2.0

Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Communication status: Good

Officejet-4500-G510n-z-Fax
--------------------------
Type: Fax
Device URI: hpfax:/usb/Officejet_4500_G510n-z?serial=CN048H505M05HR
PPD: /etc/cups/ppd/Officejet-4500-G510n-z-Fax.ppd
PPD Description: HP Fax hpijs
/usr/lib/pymodules/python2.6/gtk-2.0/gtk/__init__.py:127: RuntimeWarning: PyOS_InputHook is not available for interactive use of PyGTK
  set_interactive(1)
Printer status: printer Officejet-4500-G510n-z-Fax is idle. enabled since Mon 15 Aug 2011 03:19:29 PM EDT
Communication status: Good

Officejet_4500_G510n-z
----------------------
Type: Printer
Device URI: hp:/usb/Officejet_4500_G510n-z?serial=CN048H505M05HR
PPD: /etc/cups/ppd/Officejet_4500_G510n-z.ppd
PPD Description: HP Officejet 4500 g510n-z, hpcups 3.11.5
Printer status: printer Officejet_4500_G510n-z is idle. enabled since Mon 15 Aug 2011 03:19:29 PM EDT
Communication status: Good

Officejet_4500_G510n-z_2
------------------------
Type: Printer
Device URI: hp:/usb/Officejet_4500_G510n-z?serial=CN048H505M05HR
PPD: /etc/cups/ppd/Officejet_4500_G510n-z_2.ppd
PPD Description: HP Officejet 4500 g510n-z, hpcups 3.11.5
Printer status: printer Officejet_4500_G510n-z_2 is idle. enabled since Mon 15 Aug 2011 03:19:29 PM EDT
Communication status: Good

----------------------
| SANE CONFIGURATION |
----------------------

'hpaio' in '/etc/sane.d/dll.conf'...
OK, found. SANE backend 'hpaio' is properly set up.

Checking output of 'scanimage -L'...
device `hpaio:/usb/Officejet_4500_G510n-z?serial=CN048H505M05HR' is a Hewlett-Packard Officejet_4500_G510n-z all-in-one

---------------------
| PYTHON EXTENSIONS |
---------------------

Checking 'cupsext' CUPS extension...
OK, found.

Checking 'pcardext' Photocard extension...
OK, found.

Checking 'hpmudext' I/O extension...
OK, found.

Checking 'scanext' SANE scanning extension...
OK, found.

-----------------
| USB I/O SETUP |
-----------------

Checking for permissions of USB attached printers...

HP Device 0x2e12 at 001:005:
    Device URI: hp:/usb/Officejet_4500_G510n-z?serial=CN048H505M05HR
    Device node: /dev/bus/usb/001/005
    Mode: 0664

---------------
| USER GROUPS |
---------------

robert adm lp dialout cdrom plugdev netdev lpadmin admin sambashare

User member of group 'lp'. Enables print/ scan/ fax.
User member of group 'lpadmin'.

-----------
| SUMMARY |
-----------

No errors or warnings.

Done.
robert@robert's-world:~$

[Rob (iamrobocop)]

This is from var/log/syslog:Aug 15 15:16:50 (none) xsane: io/hpmud/dot4.c 480: unable to read Dot4ReverseData header: Resource temporarily unavailable hp:/usb/Officejet_4500_G510n-z?serial=CN048H505M05HR
Aug 15 15:16:52 (none) xsane: sane_hpaio_cancel: already cancelled!

[goutam kodu (goutam-hplip)]

Hi Rob,

Please can you install the latest hplip-3.11.7 by downloading it from http://hplipopensource.com/hplip-web/gethplip.html and install it by running command "sh hplip-3.11.7.run"

Let us know the issue is still same on hplip-3.11.7 version.

Thanks & Regards,
Goutam Kodu

[Rob (iamrobocop)]

HI Goutam,

Yes I did that exact thing to try and resolve the problem but it still persist. Please see messages below:

Aug 16 08:05:44 (none) xsane: io/hpmud/dot4.c 480: unable to read Dot4ReverseData header: Resource temporarily unavailable hp:/usb/Officejet_4500_G510n-z?serial=CN048H505M05HR

It also states Failed to start scanner: Error during device I/O.

hp-check -t

HP Linux Imaging and Printing System (ver. 3.11.7)
Dependency/Version Check Utility ver. 14.3

Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode
will check both of the above cases (both compile- and run-time dependencies).

Saving output in log file: hp-check.log

Initializing. Please wait...

---------------
| SYSTEM INFO |
---------------

Basic system information:
Linux robert's-world 2.6.35-30-generic #54-Ubuntu SMP Tue Jun 7 18:41:54 UTC 2011 x86_64 GNU/Linux

Distribution:
ubuntu 10.10

Checking Python version...
OK, version 2.6.6 installed

Checking PyQt 4.x version...
OK, version 4.7.4 installed.

Checking for CUPS...
Status: scheduler is running
Version: 1.4.4
error_log is set to level: warn

Checking for dbus/python-dbus...
dbus daemon is running.
python-dbus version: 0.83.0

------------------------------------
| COMPILE AND RUNTIME DEPENDENCIES |
------------------------------------

note: To check for compile-time only dependencies, re-run hp-check with the -c parameter (ie, hp-check -c).
note: To check for run-time only dependencies, re-run hp-check with the -r parameter (ie, hp-check -r).

Checking for dependency: CUPS - Common Unix Printing System...
OK, found.

Checking for dependency: CUPS devel- Common Unix Printing System development files...
OK, found.

Checking for dependency: CUPS image - CUPS image development files...
OK, found.

Checking for dependency: DBus - Message bus system...
OK, found.

Checking for dependency: gcc - GNU Project C and C++ Compiler...
OK, found.

Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
OK, found.

Checking for dependency: libcrypto - OpenSSL cryptographic library...
OK, found.

Checking for dependency: libjpeg - JPEG library...
OK, found.

Checking for dependency: libnetsnmp-devel - SNMP networking library development files...
OK, found.

Checking for dependency: libpthread - POSIX threads library...
OK, found.

Checking for dependency: libtool - Library building support services...
OK, found.

Checking for dependency: libusb - USB library...
OK, found.

Checkin...

[Sarbeswar Meher (sarbeswar-meher)]

Delete all the existing queues and exit systray running (Right top corner, right click on HP icon and quit). Connect the printer again and do scanning.

You can run "hp-scan -g" and put the output here.

Thanks,
Sarbeswar Meher

[Rob (iamrobocop)]

Here is 2 separate reports:

hp-scan -g

HP Linux Imaging and Printing System (ver. 3.11.7)
Scan Utility ver. 2.2

Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

hp-scan[11610]: debug: getDeviceUri(None, None, ['hpaio'], {'scan-type': (<built-in function gt>, 0)}, , True)
hp-scan[11610]: debug: Mode=0
hp-scan[11610]: debug: hp:/usb/Officejet_4500_G510n-z?serial=CN048H505M05HR: back_end:hp is_hp:True bus:usb model:Officejet_4500_G510n-z serial:CN048H505M05HR dev_file: host: zc: port:1
hp-scan[11610]: debug: Cache miss: officejet_4500_g510n-z
hp-scan[11610]: debug: Reading file: /usr/share/hplip/data/models/models.dat
hp-scan[11610]: debug: Searching for section [officejet_4500_g510n-z] in file /usr/share/hplip/data/models/models.dat
hp-scan[11610]: debug: Found section [officejet_4500_g510n-z] in file /usr/share/hplip/data/models/models.dat
hp-scan[11610]: debug: hpfax:/usb/Officejet_4500_G510n-z?serial=CN048H505M05HR: back_end:hpfax is_hp:True bus:usb model:Officejet_4500_G510n-z serial:CN048H505M05HR dev_file: host: zc: port:1
hp-scan[11610]: debug: hp:/usb/Officejet_4500_G510n-z?serial=CN048H505M05HR: back_end:hp is_hp:True bus:usb model:Officejet_4500_G510n-z serial:CN048H505M05HR dev_file: host: zc: port:1
hp-scan[11610]: debug: hp:/usb/Officejet_4500_G510n-z?serial=CN048H505M05HR: back_end:hp is_hp:True bus:usb model:Officejet_4500_G510n-z serial:CN048H505M05HR dev_file: host: zc: port:1
hp-scan[11610]: debug: hp:/usb/Officejet_4500_G510n-z?serial=CN048H505M05HR: back_end:hp is_hp:True bus:usb model:Officejet_4500_G510n-z serial:CN048H505M05HR dev_file: host: zc: port:1
hp-scan[11610]: debug: hpfax:/usb/Officejet_4500_G510n-z?serial=CN048H505M05HR: back_end:hpfax is_hp:True bus:usb model:Officejet_4500_G510n-z serial:CN048H505M05HR dev_file: host: zc: port:1
hp-scan[11610]: debug: {'hpaio:/usb/Officejet_4500_G510n-z?serial=CN048H505M05HR': ['Officejet-4500-G510n-z', 'Officejet_4500_G510n-z', 'Officejet_4500_G510n-z_2', 'Officejet_4500_G510n-z_3']}
Using device: hpaio:/usb/Officejet_4500_G510n-z?serial=CN048H505M05HR

warning: No destinations specified. Adding 'file' destination by default.
Using device hpaio:/usb/Officejet_4500_G510n-z?serial=CN048H505M05HR
Opening connection to device...
error: SANE: Error during device I/O (code=9)
robert@robert's-world:~$

[Rob (iamrobocop)]

Here is the 2nd one fron Var/log/syslog:
Aug 17 16:08:10 (none) python: hp-scan[11346]: warning: No destinations specified. Adding 'file' destination by default.
Aug 17 16:08:15 (none) python: io/hpmud/hpmud.c 341: device_cleanup: device uri=hp:/usb/Officejet_4500_G510n-z?serial=CN048H505M05HR
Aug 17 16:08:15 (none) python: io/hpmud/hpmud.c 353: device_cleanup: close device dd=1...
Aug 17 16:08:15 (none) python: io/hpmud/hpmud.c 355: device_cleanup: done closing device dd=1
Aug 17 16:09:10 (none) kernel: [74601.269519] usb 1-1: USB disconnect, address 5
Aug 17 16:09:10 (none) udev-configure-printer: remove /devices/pci0000:00/0000:00:0b.1/usb1/1-1
Aug 17 16:09:10 (none) udev-configure-printer: URI of print queue: hp:/usb/Officejet_4500_G510n-z?serial=CN048H505M05HR, normalized: officejet 4500 g510n z serial cn048h505m05hr
Aug 17 16:09:10 (none) udev-configure-printer: URI of detected printer: hp:/usb/Officejet_4500_G510n-z?serial=CN048H505M05HR, normalized: officejet 4500 g510n z serial cn048h505m05hr
Aug 17 16:09:10 (none) udev-configure-printer: Queue ipp://localhost:631/printers/Officejet-4500-G510n-z has matching device URI
Aug 17 16:09:10 (none) udev-configure-printer: Disabled printer ipp://localhost:631/printers/Officejet-4500-G510n-z as the corresponding device was unplugged or turned off
Aug 17 16:09:10 (none) udev-configure-printer: URI of detected printer: usb://HP/Officejet%204500%20G510n-z?serial=CN048H505M05HR, normalized: officejet 4500 g510n z serial cn048h505m05hr
Aug 17 16:09:10 (none) udev-configure-printer: Queue ipp://localhost:631/printers/Officejet-4500-G510n-z has matching device URI
Aug 17 16:09:10 (none) udev-configure-printer: Disabled printer ipp://localhost:631/printers/Officejet-4500-G510n-z as the corresponding device was unplugged or turned off
Aug 17 16:09:10 (none) udev-configure-printer: URI of detected printer: hpfax:/usb/Officejet_4500_G510n-z?serial=CN048H505M05HR, normalized: hpfax usb officejet 4500 g510n z serial cn048h505m05hr
Aug 17 16:09:10 (none) udev-configure-printer: URI of print queue: hpfax:/usb/Officejet_4500_G510n-z?serial=CN048H505M05HR, normalized: hpfax usb officejet 4500 g510n z serial cn048h505m05hr
Aug 17 16:09:10 (none) udev-configure-printer: URI of detected printer: hp:/usb/Officejet_4500_G510n-z?serial=CN048H505M05HR, normalized: officejet 4500 g510n z serial cn048h505m05hr
Aug 17 16:09:10 (none) udev-configure-printer: URI of detected printer: usb://HP/Officejet%204500%20G510n-z?serial=CN048H505M05HR, normalized: officejet 4500 g510n z serial cn048h505m05hr
Aug 17 16:09:10 (none) udev-configure-printer: URI of detected printer: hpfax:/usb/Officejet_4500_G510n-z?serial=CN048H505M05HR, normalized: hpfax usb officejet 4500 g510n z serial cn048h505m05hr
Aug 17 16:09:10 (none) udev-configure-printer: Queue ipp://localhost:631/printers/Officejet-4500-G510n-z-Fax has matching device URI
Aug 17 16:09:10 (none) udev-configure-printer: Disabled printer ipp://localhost:631/printers/Officejet-4500-G510n-z-Fax as the corresponding device was unplugged or turned off
Aug 17 16:09:10 (none) udev-configure-printer: URI of print queue: hp:/usb/Officejet_4500_G510n-z?serial=CN048H505M05HR, normalize...

[Rob (iamrobocop)]

Did you forget about me???