Activity log for bug #773374

Date Who What changed Old value New value Message
2011-04-29 16:03:50 Ralf bug added bug
2011-04-29 16:03:50 Ralf attachment added hp-check output and cups error logs https://bugs.launchpad.net/bugs/773374/+attachment/2096288/+files/hp-check_cupserrors.tar.gz
2011-04-29 17:02:49 Jordi Relats description When printing to an Officejet Pro 8500 A910 via DeviceURI "hp:/net" and with hpijs driver, the print job is not successful (nothing printed at all, job remains in queue) and/or a text "Unable to open the initial device" is printed on paper. Printing using hpcups driver works with the same setup! Both printers are created using hp-toolbox. However, when I create the hpijs-based printer via yast2 there is no problem. So, it seems to be a HPLIP-specific problem with the device communication. Error messages in error_log: ------------------------------ D [29/Apr/2011:07:43:57 +0200] [Job 112] prnt/hpijs/hpijs.cpp 638: unable to open PrintContext object err=2 D [29/Apr/2011:07:43:57 +0200] [Job 112] GPL Ghostscript 9.00: Can't start ijs server "hpijs" ------------------------------ See also attached error_log file for the failed printer with hpijs driver and a 2nd log file for the working setup with hpcups driver. printers.conf: ------------------------------ <Printer Officejet_Pro_8500_A910> Info Location MakeModel HP Officejet Pro 8500 a910 hpijs, 3.11.3a DeviceURI hp:/net/Officejet_Pro_8500_A910?ip=192.168.245.207 State Idle StateTime 1303992647 Type 8425500 Filter application/vnd.cups-raw 0 - Filter application/vnd.cups-postscript 100 foomatic-rip-hplip Filter application/vnd.cups-pdf 0 foomatic-rip-hplip Filter application/vnd.cups-command 0 commandtops Accepting Yes Shared Yes JobSheets none none QuotaPeriod 0 PageLimit 0 KLimit 0 OpPolicy default ErrorPolicy stop-printer </Printer> <Printer Officejet_Pro_8500_A910_hpcups> Info HP Officejet Pro 8500 a910, hpcups 3.11.3a MakeModel HP Officejet Pro 8500 a910, hpcups 3.11.3a DeviceURI hp:/net/Officejet_Pro_8500_A910?ip=192.168.245.207 State Idle StateTime 1304059821 Type 36876 Filter application/vnd.cups-raw 0 - Filter application/vnd.cups-raster 0 hpcups Accepting Yes Shared Yes JobSheets none none QuotaPeriod 0 PageLimit 0 KLimit 0 OpPolicy default ErrorPolicy stop-printer </Printer> ------------------------------ Futher info: Linux Distribution: openSUSE 11.4 (32bit) hp-check: see attachment # rpm -qa | grep hplip hplip-hpijs-3.11.3a-30.1.i586 hplip-3.11.3a-30.1.i586 # rpm -qa | grep -i ghostscript ghostscript-fonts-other-9.00-53.1.noarch ghostscript-fonts-std-9.00-53.1.noarch ghostscript-x11-9.00-53.1.i586 ghostscript-library-9.00-53.1.i586 Packages from original openSUSE repo were updated via: http://download.opensuse.org/repositories/Printing/openSUSE_11.4/ http://download.opensuse.org/repositories/home:/jsmeix:/branches:/Printing:/ghostscript/openSUSE_11.4/ (but without improvements) This probems seems only affect some printer models, since my Photosmart C5180 works fine with hpijs driver over network. See also bug at openSUSE/Novell: https://bugzilla.novell.com/show_bug.cgi?id=688614 with further dicussions about the problem and some hint what the problem could be. When printing to an Officejet Pro 8500 A910 via DeviceURI "hp:/net" and with hpijs driver, the print job is not successful (nothing printed at all, job remains in queue) and/or a text "Unable to open the initial device" is printed on paper. Printing using hpcups driver works with the same setup! Both printers are created using hp-toolbox. However, when I create the hpijs-based printer via yast2 there is no problem. So, it seems to be a HPLIP-specific problem with the device communication. Error messages in error_log: ------------------------------ D [29/Apr/2011:07:43:57 +0200] [Job 112] prnt/hpijs/hpijs.cpp 638: unable to open PrintContext object err=2 D [29/Apr/2011:07:43:57 +0200] [Job 112] GPL Ghostscript 9.00: Can't start ijs server "hpijs" ------------------------------ See also attached error_log file for the failed printer with hpijs driver and a 2nd log file for the working setup with hpcups driver. printers.conf: ------------------------------ <Printer Officejet_Pro_8500_A910> Info Location MakeModel HP Officejet Pro 8500 a910 hpijs, 3.11.3a DeviceURI hp:/net/Officejet_Pro_8500_A910?ip=192.168.245.207 State Idle StateTime 1303992647 Type 8425500 Filter application/vnd.cups-raw 0 - Filter application/vnd.cups-postscript 100 foomatic-rip-hplip Filter application/vnd.cups-pdf 0 foomatic-rip-hplip Filter application/vnd.cups-command 0 commandtops Accepting Yes Shared Yes JobSheets none none QuotaPeriod 0 PageLimit 0 KLimit 0 OpPolicy default ErrorPolicy stop-printer </Printer> <Printer Officejet_Pro_8500_A910_hpcups> Info HP Officejet Pro 8500 a910, hpcups 3.11.3a MakeModel HP Officejet Pro 8500 a910, hpcups 3.11.3a DeviceURI hp:/net/Officejet_Pro_8500_A910?ip=192.168.245.207 State Idle StateTime 1304059821 Type 36876 Filter application/vnd.cups-raw 0 - Filter application/vnd.cups-raster 0 hpcups Accepting Yes Shared Yes JobSheets none none QuotaPeriod 0 PageLimit 0 KLimit 0 OpPolicy default ErrorPolicy stop-printer </Printer> ------------------------------ Futher info: Linux Distribution: openSUSE 11.4 (32bit) hp-check: see attachment # rpm -qa | grep hplip hplip-hpijs-3.11.3a-30.1.i586 hplip-3.11.3a-30.1.i586 # rpm -qa | grep -i ghostscript ghostscript-fonts-other-9.00-53.1.noarch ghostscript-fonts-std-9.00-53.1.noarch ghostscript-x11-9.00-53.1.i586 ghostscript-library-9.00-53.1.i586 Packages from original openSUSE repo were updated via: http://download.opensuse.org/repositories/Printing/openSUSE_11.4/ http://download.opensuse.org/repositories/home:/jsmeix:/branches:/Printing:/ghostscript/openSUSE_11.4/ (but without improvements) This probems seems only affect some printer models, since my Photosmart C5180 works fine with hpijs driver over network. See also bug at openSUSE/Novell: https://bugzilla.novell.com/show_bug.cgi?id=688614 with further dicussions about the problem and some hint what the problem could be. That it happens the same to me for the printer HP officejet 7500A
2011-05-03 10:05:26 Johannes Meixner bug added subscriber Johannes Meixner
2011-12-26 13:36:14 gldickens3 bug added subscriber gldickens3
2012-01-05 20:25:21 gldickens3 attachment added Cups error_log When Printing FedEX Bar Code through hpcups With Adobe Acroread https://bugs.launchpad.net/hplip/+bug/773374/+attachment/2659131/+files/cups_acroread_log.txt
2012-01-05 20:40:27 gldickens3 attachment added cups_okular_log.txt https://bugs.launchpad.net/hplip/+bug/773374/+attachment/2659185/+files/cups_okular_log.txt
2012-01-23 11:51:07 goutam kodu hplip: status New In Progress
2016-10-07 22:59:52 Nathan Stratton Treadway bug added subscriber Nathan Stratton Treadway