error reporting is inadequate when setting up new printers (e.g plugin install)

Bug #694850 reported by Zoubidoo
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
HPLIP
New
Undecided
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Bug Description

I have had a lot of trouble getting an HP printer to work. The software should provide adequate error messages so that things are easier to troubleshoot and fix.

Over the last 12 months I have experienced:
1) both hplip and foo2zjs both trying to send firmware to the printer.
2) An upgrade from ubuntu 10.04 to 10.10 and the printer doesn't work anymore. Why?
3) The gpg keyring was unwritable by hp-plugin/hp-setup
4) the server plugin server
(there are more issues, but you get the general idea)

Each time the error messages are totally unhelpful.

With flags like -ldebug the error messages are reported in the command line, so why not pass them back to the user?

Apologies for the rant, but the printer on a remote site is once again not working and it makes ubuntu looks bad.

Running up to maverick i686 ubuntu. hplip 3.10.6-1ubuntu

Revision history for this message
Zoubidoo (zoubidoo) wrote :

4) the plugin server was down. Again no helpful information.

Revision history for this message
Naga Samrat Chowdary, Narla (samrat-hplip) wrote :

once you upgrade from 10.04 to 10.10, newer version of hplip will installed. so, you are required to install the HP Proprietary plugin again using "sudo hp-plugin".
plugin server was not down, it is working. please check weather port your system is blocked to download the plugin.

Yes, both HPLIP and FooZJZ will download the same HP Proprietary plugin to download.
so, please uninstall foo2zjs for now.

Remove all old printer queues on your machine.
add your printer using "hp-setup" and run "sudo hp-plugin -g" and post the output here.

Thanks,
Naga Samrat Chowdary, Narla

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