error reporting is inadequate when setting up new printers (e.g plugin install)
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
HPLIP |
New
|
Undecided
|
Unassigned |
Bug Description
I have had a lot of trouble getting an HP printer to work. The software should provide adequate error messages so that things are easier to troubleshoot and fix.
Over the last 12 months I have experienced:
1) both hplip and foo2zjs both trying to send firmware to the printer.
2) An upgrade from ubuntu 10.04 to 10.10 and the printer doesn't work anymore. Why?
3) The gpg keyring was unwritable by hp-plugin/hp-setup
4) the server plugin server
(there are more issues, but you get the general idea)
Each time the error messages are totally unhelpful.
With flags like -ldebug the error messages are reported in the command line, so why not pass them back to the user?
Apologies for the rant, but the printer on a remote site is once again not working and it makes ubuntu looks bad.
Running up to maverick i686 ubuntu. hplip 3.10.6-1ubuntu
4) the plugin server was down. Again no helpful information.