hplip fails with d1660

[Lukas Sommer]

Printing on HP Deskjet D1660 does not work when using "Draft color" or "Draft grayscale" if the document has more than 1 page: The first page is printed fine. Than, the printer pulls the second sheet of paper, but does not print, just stops. hp-toolbox reports that the job has been completed sucessfully. However, looking at http://localhost:631, CUPS tells not tell that the job has been completed successfully but that /usr/lib/cups/filter/hpcups has produced an error.

Printing documents of only 1 page works fine also in draw mode.

Printing documents of more that 1 page works fine at least in the mode "Normal grayscale" and "Normal color". I did not test the other modes.

From http://localhost:631
---------------------------------
HP_Deskjet_D1660 (Frei, Aufträge werden akzeptiert, Nicht freigegeben) [Idle, Accepting jobs, no network]
Beschreibung [Description]: HP Deskjet D1660
Ort [Location]: in Zimmer
Treiber [Driver]: HP Deskjet d1600 Series, hpcups 3.10.2rc1.9 (color, 2-sided printing)
Verbindung [connection]: hp:/usb/Deskjet_D1600_series?serial=CN05TCC0J905CT
Einstellungen [Properties]: job-sheets=none, none media=iso_a4_210x297mm sides=one-sided

From hwinfo --printer
---------------------------------
14: USB 00.0: 10900 Printer
  [Created at usb.122]
  Unique ID: Uc5H.gzTTJrJeQm8
  Parent ID: k4bc.9T1GDCLyFd9
  SysFS ID: /devices/pci0000:00/0000:00:1d.7/usb1/1-4/1-4:1.0
  SysFS BusID: 1-4:1.0
  Hardware Class: printer
  Model: "HP Deskjet D1600 series"
  Hotplug: USB
  Vendor: usb 0x03f0 "HP"
  Device: usb 0x7f11 "Deskjet D1600 series"
  Revision: "1.00"
  Serial ID: "CN05TCC0J905CT"
  Speed: 480 Mbps
  Module Alias: "usb:v03F0p7F11d0100dc00dsc00dp00ic07isc01ip02"
  Driver Info #0:
    Driver Status: usblp is active
    Driver Activation Cmd: "modprobe usblp"
  Config Status: cfg=new, avail=yes, need=no, active=unknown
  Attached to: #13 (Hub)

[Naga Samrat Chowdary, Narla (samrat-hplip)]

Can you please try on latest version of hplip-3.10.9?
once you install the latest version, remove all old queues and re-add the printer queue.

Thanks,
Naga Samrat Chowdary, Narla

[Lukas Sommer (sommerluk)]

Sorry, the printer is in Germany. I'm actually in Spain and will not return until summer 2011.

So it will take some time until I can test it.

[Martin Frisone (martinf032-gmail)]

Hi, I'm using Hpcups 3.11.1 on Ubuntu 10.10 (64b) and having the same problem. Is there any solution?
thanks

[Jochen (hajoeg)]

10.04 LTS - Lucid Lynx
HP Deskjet D1600
HPLIP 3.10.2
device manager 15.0 (Qt4)

My problem is, the D1600 does not work at all, although on the dual boot Windows it works. Under Linux it is recognized by HPLIP, trying to print gives the messages:

Idle
Started a print job
Print job has completed

but the printer has not moved at all, not even showing that data has been received (blinking). Surprisingly:

Align print cartridges > works
Clean print cartridges > works
print test page > not working

I add :
hp-check.log

[goutam kodu (goutam-hplip)]

Hi Jochen,

Thanks for providing us the hp-check output. The installed hplip version is 3.10.2 and there are several dependencies missing. The lastest hplip version that is released is 3.11.7. You can download the same at http://hplipopensource.com/hplip-web/gethplip.html.
Download the hplip-3.11.7.run file. Install it by running command "sh hplip-3.11.7.run".

After the latest hplip installation check if the bug still remains the same on the latest.

Let us know on the same.

Thanks & Regards,
Goutam Kodu

[Jochen (hajoeg)]

Thank you goutamkk

I did what you have proposed, downloaded and ran "sh hplip-3.11.7.run". Unfortunately it ends with an error message:

error: Configure failed with error: python-devel not found

So what to do? I don't know what the python-devel is, cannot find it in the reposirories and I cannot interprete the error message.

I send the full terminal process as attachment

[goutam kodu (goutam-hplip)]

Hi Jochen,

Sorry for late response.
Thanks for that terminal output. Python-devel package is missing. This package is referring to "python-dev" package.

Run command "sudo apt-get install python-dev" to install this package. Make sure that you have checked all the checkboxs in synaptic-package-manager settings->repositories tab.

After the install of this package re-run the "sh hplip-3.11.7.run" file.

Let us know on the same.

Thanks & Regards,
Goutam Kodu

[Jochen (hajoeg)]

Thank you goutamkk, I did so, made some progress in the proceedure and got stuck again with this:

error: 'make' command failed with status code 2

what is the problem now. Again the terminal output attached

Jochen

[goutam kodu (goutam-hplip)]

Hi Jochen,

Thanks for that terminal output.
I tested installing hplip-3.11.7.run file in Ubuntu 10.04. I could not reproduce the same. So, if you can get me the terminal output of make it would be helpfull.
 To get me the same, you will have to run some commands manually.

When you run command "sh hplip-3.11.7.run". There get created a folder hplip-3.11.7 with source in it.. Please step into the folder hplip-3.11.7 from terminal and run the below commands in sequence,

./configure --prefix=/usr

make

sudo make install.

Sorry for having you to do so much.Let us know on the same.

Thanks,
Goutam Kodu

[Jochen (hajoeg)]

Thank you Goutam Kodu,

I did so, performing these three commands in the folder:

./configure --prefix=/usr

make

sudo make install.

The output of the "make" command was so much that the buffer could not hold it all, so I can only show what comes at the end. In the attached text file I have seperated the outputs by empty lines.

So it ended with a new error message:

make: *** [scanext.la] Fehler 1

Jochen

[goutam kodu (goutam-hplip)]

Hi,

Thanks for the terminal output. The output clears that "libusb.la" file is missing (not found) [Its a library file]. This file comes with the libusb or libusb-dev package. There is chance that libusb package might not have installed in you system or the path to this file might be wrong.

Can you get me the output of the below command;

$sudo find / -name libusb.la

$dpkg-query -S libusb.

Thanks & Regards,
Goutam Kodu

[Jochen (hajoeg)]

Thank you Goutam Kodu for your continous effort, here the results:

root@xy-lin:/home/xy# $sudo find / -name libusb.la
/usr/lib/libusb.la
root@xy-lin:/home/xy#

xy@xy-lin:~$ dpkg-query -S libusb.
libusb-dev: /usr/lib/pkgconfig/libusb.pc
libpisock9: /usr/share/doc/libpisock9/README.libusb.gz
libusb-dev: /usr/lib/libusb.a
libusb-dev: /usr/lib/libusb.la
libusb-dev: /usr/lib/libusb.so
xy@xy-lin:~$

Additionally I have made a search for libusb.la and found it in /usr/lib.

Additionally I have checked Synaptic for libusb, you find the result attached as screenshot.

Jochen

[goutam kodu (goutam-hplip)]

Hi Jochen,

Thanks again for the results. For me everything looks fine with your system. There are all the required library files and everything looks perfect. I prepared a clean setup of ubuntu 10.04 and tried to reproduce the issue here. Unfortunately i dint get the same results. The installation of hplip-3.11.7 happened just fine.

My last option for you to try is. Can you try installing the latest hplip-3.11.10 ?

Thanks,
Goutam Kodu

[Jochen (hajoeg)]

Hallo Goutam Kodu,

It took a while until I had downloaded hplip-3.11.10. The result is just the same, it ended with

error: 'make' command failed with status code 2

Is my machine the only one in the world where hplip is not working? May it be a hardware problem or a problem of the architecture of my machine (laptop Toshiba Satellite Pro, about 2 years old). I will make another test on another but newer Toshiba laptop during the next days and report about it.
Find the terminal output attached

Thank you Jochen

[Jochen (hajoeg)]

Hallo Goutam Kodu,

Let me report now about the installation of hplip-3.11.10 on another Toshiba (Satellite, some few month old) machine. Of course Lucid 10.04. It worked easily, about 50 MB of libraries have been downloaded and installation process ended with a window asking to connect the printer. At that time, HPLIP toolbox appeared also in the application main menu. It could be started from there. But as we had no printer available at the time of installation, the process had to be cancelled. Next day we tried to finish the printer set up process with a connected printer, but the HPLIP toolbox had disappeared from the menu and Synaptic is showing it as not installed. However, the printer is working without any problems! So what can I do in order to finish the installation process and avoiding to download all the libraries again and the toolbox shows up?

What strategy do you recommend me in order to solve the installation problems on my own machine?

Thank you Jochen

[goutam kodu (goutam-hplip)]

Hi Jochen,

Run command "hp-toolbox" to open the toolbox.

In you own machine enter into the folder hplip-3.11.10 from terminal and run "make" script and post its output.

Thanks,
Goutam

[Jochen (hajoeg)]

Hallo Gotam,

1) The problem with the second machine is solved, after connecting the printer and than again connecting to Internet it downloaded some more files, Now it is working.

2) My own machine: Attached the terminal output of the "make" command, obviously it is looking for a folder "/usr/lib/gcc/i386-redhat-linux/" what is not existing in "/gcc/". In that folder is only "/i486-linux-gnu/" existing, see "ls" output.

Thank you Jochen