Unable to setup printer using hp-setup

[Paul Moore]

I am unable to setup my printer using the hp-setup tool; it complains about not being able to find the printer's PPD file using both the "old" and "new" algorithms. The problem is reproducible using the following steps:

 1. Run hp-setup as root
 2. Search for a network printer using SLP
 3. Select the printer from the list of found devices
 4. Error (sample text output from hp-setup is shown below)

My system information is below:

 - Linux distribution/version: Gentoo, current as of March 9, 2010
 - Printer: HP PSC 2510 photosmart w/duplexer
 - HPLIP version: 3.10.2

Detailed logs from hp-setup and hp-check are attached to this bug report.

*** hp-setup output - start ***
HP Linux Imaging and Printing System (ver. 3.10.2)
Printer/Fax Setup Utility ver. 9.0

Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Searching... (bus=net, timeout=5, ttl=4, search=(None) desc=0, method=slp)
\error: No PPD found for model psc_2500_series using new algorithm. Trying old algorithm...
error: No PPD found for model psc_2500 using old algorithm.
error: No appropriate print PPD file found for model psc_2500_series

Done.
*** hp-setup output - end ***

[Naga Samrat Chowdary, Narla (samrat-hplip)]

Can you please try adding printer using "hp-setup -i" in interactive mode.
Please attach interactive mode debug log messages.

Thanks!
Naga Samrat Chowdary, Narla

[Paul Moore (pcmoore)]

Below is the output you've requested. It is also worth mentioning that when installing the printer via the CUPS web interface it works correctly, only "hp-setup" has problems finding the printer's PPD.

***
stuffed ~ # hp-setup -i 192.168.0.15

HP Linux Imaging and Printing System (ver. 3.10.2)
Printer/Fax Setup Utility ver. 9.0

Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

(Note: Defaults for each question are maked with a '*'. Press <enter> to accept the default.)

Setting up device: hp:/net/psc_2500_series?ip=192.168.0.15

---------------------
| PRINT QUEUE SETUP |
---------------------

Please enter a name for this print queue (m=use model name:'psc_2500'*, q=quit) ?testing
Using queue name: testing
Locating PPD file... Please wait.
error: No PPD found for model psc_2500 using new algorithm. Trying old algorithm...
error: No PPD found for model psc_2500 using old algorithm.
error: Unable to find an appropriate PPD file.

Would you like to specify the path to the correct PPD file to use (y=yes, n=no*, q=quit) ?
error: PPD file required. Setup cannot continue. Exiting.
***

[Anitha Mani (hplipsupport)]

Paul,

You can get the ppd file from your installation folder. For eg.

hplip-3.10.2/ppd/hpcups/hp-psc_2500_series.ppd.gz/hp-psc_2500_series.ppd

Now paste the ppd file in your desktop. Then while running hp-setup, if it is asking for ppd file, you can select the same ppd file which is saved in your desktop and follow the necessary steps. Hope this works fine.

Thanks,
Anitha

[Paul Moore (pcmoore)]

As stated in comment #4, I have found a workaround by using the CUPS interface to install the printer; however, regardless of the workaround, it would seem that there is still a fairly serious bug in the HP printer tools that prevents hp-setup for installing/configuring the PSC 2500 series printers.